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ENABLING CORPORATE SUCCESS THROUGH EFFECTIVE MANAGEMENT OF BUSINESS AND TECHNOLOGY PROGRAMS As a Global Business and Information Technology Executive I excel in identifying critical client needs, and designing and delivering effective business and technology solutions.My ability to lead high-performing on and offshore teams in process improvement, service delivery, business development and account management functions has exponentially grown revenue and profitability.With notable successes in leading broad quality initiatives, increasing efficiency and lowering cost, I’ve enhanced customer satisfaction, improved cash flow and enhanced technology programs to support operational excellence.SPECIALTIES♦ Global Operations ♦ Six Sigma and ITIL Practices ♦ Bid and Proposal Design ♦ Project Management ♦ Turnaround Operations ♦ Systems Testing ♦ Infrastructure Management ♦ Data Center Functions ♦ Best Practices ♦ System Design / Development ♦ Quality Improvement ♦ Budget and Cost Control ♦ Security Compliance ♦ Vendor Management ♦ Strategic Planning
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Gis DirectorCgi Aug 2013 - PresentMontreal, Quebec, Ca -
Global Service Delivery Executive – General Dynamics (Gd)Csc 2010 - 2013Global, UsOversaw service delivery operations for GD account business units. Participated in preparation and management of $200M budget. Supervised 600 direct / indirect reports. Ensured compliance with SLAs; monitored customer satisfaction. Formulated objectives and managed special projects. Hired and trained personnel. Reduced support center costs; migrated positions to reduced cost location. Pivotal role in shifting organization to responsibility-centric business model. Reduced backlogged trouble tickets; retired significant amount of old assets; lowered tax assessment, and improved asset inventory. Coordinated SSAE 16 audit preparations for multiple business units. -
Deputy Account Executive – Gd Advanced Information SystemsCsc 2008 - 2010Global, UsPartnered with Account Executive on client satisfaction, P&L performance, account growth, and business development. Investigated / resolved service delivery issues. Supervised Security team. Created metrics reports. Developed and sold disaster recovery solutions. Led preparations for security and SOX audits. Created effective customer review process. Facilitated revenue growth by designing / selling disaster recovery solution for Oracle Financial system. Improved quality and performance by utilizing CMMI standards and Six Sigma methodologies.
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Service Delivery Director – Gd GulfstreamCsc 2007 - 2008Global, UsOversaw remediation of client satisfaction issues; directed all Gulfstream Infrastructure Services. Managed projects. Prepared goals and schedules. Improved efficiency by reorganizing account staff and hiring additional resources. Significantly raised client satisfaction ratings through KPIs and methodology adjustments. Achieved exponential reduction of backlogged trouble tickets and change requests. Created and implemented disaster response and recovery plans, and software asset management policies.
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Director Of Managed Compute Services – Chemical Energy Natural Resources GroupCsc 2006 - 2007Global, UsManaged all compute platform support services (mainframes, midrange, Intel platforms). Responsible for service levels and financial performance of five outsourcing clients. Supervised team of onshore and offshore specialists. Recovered $1M by directing key cost savings initiatives.
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Director Of Production EngineeringCsc 2005 - 2006Global, UsLed support of computer platforms for outsourcing clients. Supervised 530 systems engineer; covered Northeast region. Managed support, system integration, process compliance, continuous improvement, and cost competitiveness functions and projects. Reduced headcount costs; increased efficiency by aligning engineering support and leveraging resources across accounts to match needs.
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Director Of Americas Wintel Server SupportCsc 2002 - 2005Global, UsOversaw Wintel server support for all North American outsourcing clients. Supervised personnel across 60 accounts, supporting 28,000 servers. Administered $60M budget. Led new business development efforts. Ensured compliance with processes and security standards. Provided cost and solution reviews for 35 major business proposals. Designed standardized business development cost profile for outsourcing accounts. Improved support ratios by improving processes and introducing standardized tools.
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Service Delivery Manager – Hamilton SundstrandCsc 2000 - 2002Global, UsManaged outsourced IT services for large account (mainframes, desktops, servers, networks). Supported 12,000+ devices across 250 offices worldwide. Administered $42M budget. Planned / led enterprise refresh of UNIX and Intel desktops, server refresh, consolidation and implementation of standard desktop image. Directed update of asset management and improved inventory accuracy. Eliminated backlogs of work; improved SLA performance; solved backup and restore problems; resolved ERP system performance issues.
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Distributed Systems Manager – Pratt & WhitneyCsc 1999 - 2000Global, UsSupervised support staff for Pratt & Whitney's Distributed Computer operations. Maintained 20,000+ workstations, servers, desktops, printers, and other devices. Led 90-person transition team to convert to CSC outsourced client. Virtually eliminated Tier 1 service issues by resolving production system performance problem.
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Senior Manager, Desktop And Distributed Systems Line Of ServiceCsc 1996 - 1999Global, UsMember of multi-account support team; serviced critical North American accounts; provided rapid problem solving for hardware issues. Administered $130M budget and supervised 110 technicians, managers, and engineers. Supported large, well-recognized business accounts. Pivotal role in creation of proposal that won BIW outsourcing contract. Served as Lead for outsourcing proposals exceeding $220M per year. Assisted with contract negotiations.
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Operational Group Supervisor – Electric BoatCsc 1993 - 1996Global, Us
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Technical Project Lead | Project Manager | AdministratorCsc 1991 - 1993Global, Us
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Computer Systems Engineering SpecialistGeneral Dynamics 1988 - 1991Reston, Virginia, UsSystems design and development for CAD/CAM Engineering and Manufacturing departments.
Gary Lussier Skills
Gary Lussier Education Details
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Rensselaer At WorkComputer Science -
University Of New HavenComputer Science
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Thames Valley State Technical CollegeElectrical Engineering
Frequently Asked Questions about Gary Lussier
What company does Gary Lussier work for?
Gary Lussier works for Cgi
What is Gary Lussier's role at the current company?
Gary Lussier's current role is Retired IT Services Delivery Professional.
What is Gary Lussier's email address?
Gary Lussier's email address is gl****@****csc.com
What is Gary Lussier's direct phone number?
Gary Lussier's direct phone number is (703)-876*****
What schools did Gary Lussier attend?
Gary Lussier attended Rensselaer At Work, University Of New Haven, Thames Valley State Technical College.
What are some of Gary Lussier's interests?
Gary Lussier has interest in Politics, Education, Environment, Science And Technology, Human Rights.
What skills is Gary Lussier known for?
Gary Lussier has skills like Outsourcing, Itil, Service Delivery, It Outsourcing, Vendor Management, Data Center, Disaster Recovery, It Management, It Service Management, Integration, It Operations, Program Management.
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