Friendly IT Consultant with 16 years hands-on experience; from 1st line support through to project management. I have a creative common-sense approach to ICT striving to ensure an optimised and future-proofed infrastructure on a budget. Although my experience has largely been with SMBs I apply ITIL practices where possible. Overall I aim to employ holistic and resourceful solutions making the most of in-house expertise, third-party providers and internal departments to provide balanced stable systems and services to our users.Employed with Hi-Tec | MAGNUM for the past 14 years journeying from ICT Assistant to Director. In this role I manage a small team and am able to enjoy the challenges of developing systems and improving business processes through embracing new technology and fortifying the old. Hi-Tec was a family business with a strong team ethic - this is something I value and adopt in my own approach to IT.Before joining Hi-Tec | MAGNUM I supervised a customer services team for Centaur Communications which I feel provided an ideal grounding for IT user and team support.Key fields:• VMware• Network architecture \​ security• Telecommunications• Microsoft Exchange• Disaster recovery \​ Business continuity • Citrix• CRM• Solid grounding in customer servicesKey responsibilities: • Management of IT and Communication systems at UK and Holland sites• Email management and administration for 5 global offices• Resourceful and creative project management• Evaluating, sourcing and implementing cost-effective solutions• Continually reviewing and revising processes• Troubleshooting performance issues and bottlenecks• Negotiating service contracts• Communicating technical concepts to all levels• Recruitment and training