As Team Manager at Marks & Spencer, I drive operational excellence and high performance by aligning my team with M&S’s mission and values. I focus on fostering a customer-first culture, which directly contributes to store profitability and customer loyalty.I manage the store’s staffing budget, adjusting shift patterns to meet changing customer demands and ensure efficiency. Additionally, I mentor newly qualified Team Managers, providing coaching and best practices to help them transition into senior roles. I also champion sustainability through Plan A, raising funds for charity and ensuring surplus food is redistributed to minimise waste.My role includes recruiting, training, and mentoring colleagues, and promoting those who demonstrate strong potential. I implement a commercially driven floor policy to maximise sales and improve product placement. Ensuring the store’s compliance with HSSE and food safety regulations is also a key responsibility, maintaining a safe and efficient working environment.I have successfully led the implementation of initiatives like “Sell More, Lose Less,” improving stock accuracy and reducing loss. I also embedded the Worklife programme, enhancing colleague flexibility and performance. As a mentor, I guide colleagues through their career development, helping to build the next generation of leaders.I work closely with third-party contractors to resolve maintenance issues swiftly, minimising disruption. Collaborating with the regional team, I identify commercial opportunities and mitigate risks, driving performance and aligning with business goals. My approach to performance management fosters a high-performing culture, with clear expectations and recognition of success.

As Section Coordinator, I was the primary point of contact for customer queries and complaints, consistently delivering timely and efficient support to enhance customer satisfaction. I managed stock reporting, reordering, and delivery checks, ensuring accurate inventory control and a reliable supply chain to meet operational needs.I closely monitored sales performance, tracking progress and cross-selling products to meet or exceed targets set by Head Office. My ability to forecast demand and adjust strategies allowed the store to maximise sales opportunities.I adapted seamlessly to multiple departments, including Home Wear, Gifting, Technology, and Sales, demonstrating flexibility and a broad understanding of the business. Additionally, I coordinated staff rotas to meet fluctuating business demands, contributing to a positive and productive work environment for my team.

Promoted from a temporary contract to a permanent position within three months, I consistently delivered high-quality customer service across the Food Hall. My responsibilities included handling customer payments, addressing queries, restocking shelves, and maintaining the cleanliness of the shop floor to ensure a positive shopping experience.I played a key role in facilitating smooth operations during peak periods, such as Christmas, by proactively preparing orders in advance and ensuring stock availability. My ability to adapt to busy environments, coupled with a customer-first approach, contributed to the store’s success during high-demand times.