Versatile MBA-educated technology director with 15+ years of diverse industry experience in creative agencies, higher education, software solutions, leading law firms, and financial institutions. • Skilled in leading, building, and retaining high performing global technology support & service teams, building customer, vendor, and internal relationships, owning products & standards, and delivering projects on time and within budget. • Coach & mentor with experience in growing managers, individual contributors, and student interns. • Adept at translating technical issues for non-technical stakeholders, liaising between technical and managerial staff, improving & redesigning processes, managing high-volume and executive support service, and “putting out fires.”• Leader & consensus builder, proficient in all aspects of service delivery: analysis, support, & escalations through SDLC.