As Technical Sales Specialist I am responsible for growing the business and providing high level service to existing customers in Vitoria and Tasmania, especially in the areas of non-destructive testing and laboratory equipment. Various business development activities are engaged in to grow and maintain a solid, high value customer base. I also act as frontline technical support for customers.

• Provide excellent technical support to internal and external customers, i.e., assist customers and account managers with product queries and applications troubleshooting in addition to making product recommendations/substitutions.• Generate qualified sales leads for account managers• Individually respond to hundreds of queries per annum via email, phone and chat, covering the Merck 350K+ product lines across chemistry and life science areas. • Liaise with global partners over technical issues raised via customers directly, Account Managers or Customer Service.• Maintain product, market and industry knowledge and keep abreast of new developments in the marketplace.• Provide product training for internal customer service/ tech support and sales personnel as required.

Key Responsibilities:• Provide excellent technical support to internal and external customers, i.e., assist customers with product queries and applications troubleshooting including assisting with product selection decisions• Answer / liaise with global partners over technical issues raised via customers directly, Account Managers or Customer Service

Key responsibility areas• Act as the in-field technical sales specialist for all chemistry and analytical science products and generate sales opportunities for account managers.• Support the implementation of the marketing plans, strategies and policies to achieve the efficient, effective and profitable marketing of Chemistry, Chromatography & Instrumental Analytics product portfolios.• Monitor sales results against budgets within the allocated customer base and take appropriate action to at meet budgets and forecasts.• Initiate activities to ensure positive growth.• Maintain product, market and industry knowledge and keep abreast of new developments in the marketplace.• Provide training for internal customer service/ tech support and sales teams as required. • Develop lasting relationships with Merck customers.

Nine month project role with overall sales and marketing responsibility for the Solvents and Inorganic Reagents business at Sigma-Aldrich.

This role combined field application solutions for customers, strategic engagement of key customers and opinion leaders, backroom technical support, marketing of certain product lines and front line sales for Analytical products in Australia and NZ. Sole Analytical expert for the company in the region 2013-2015.Main achievements• Developed analytical consumables and chemicals sales opportunities in 2015 for Key Account Managers.• Led the effort for significant sales growth in key product line areas in 2014 and 2015.• Provided sound technical support in all Analytical and chemical areas.• Established professional relationships with technical and procurement heads in a large number of customer sites.• Formed a number of collaborations with academic and industrial customers leading to the creation of successful new analytical methods.• Enhanced company profile by organising trade exhibitions at scientific conferences and by organising email marketing campaigns.

Maternity leave contract position - Responsible for all sales and marketing functions concerning analytical instrumentation in Victoria and Tasmania. Product line areas: chromatography (LC, GC, GCMS. LCMS) atomic spectroscopy (AAS, ICP-OES, ICP-MS), materials characterization (FTIR, Raman UV/VIS), Thermal analysis (DSC, TGA).Market sectors served includes; Academia, Government, Chemicals, Consumer Product Manufacturing, Energy Environmental, Food, Beverage, Pharmaceutical, Forensics, and Healthcare.• Successfully met sales targets.• Authored winning tenders for instrument sales 2012• Created sales and marketing strategy for several laboratory instrument product lines for VIC for 2013.• Enhanced company profile by organising trade exhibitions at scientific conferences.

Australian Nanotechnology Alliance (ANA) is a membership-based, peak industry group for nanotechnology in Australia, encouraging collaboration between Researchers and Manufacturers, while increasing nanotechnology awareness to both initiated and uninitiated organisations.Reporting to the Board, this part time contract role encompassed many activities aimed at increasing awareness and use of nanotechnology within industry, and required building extensive networks to achieve the organisation’s goals.Main achievements• Authored successful proposals to various Government Departments, winning several contracts.• Performed comprehensive review of nanotechnology research and use in Australia up to 2011 for the Federal Government Department of Innovation, Industry Science and Research (DIISR).• Developed the 2011 marketing strategy to enhance Queensland Government profile in nanotechnology. • Organised over 20 industry networking events held in all Australian States during 2010/2011.• Actively promoted the ANA’s activities to research, business and Government communities.• Successfully organised conference exhibitions in 2010/2011 for the ANA, QLD Government and key Federal Government Departments• Individually created and edited a monthly newsletter from September 2009 to December 2011.• Created nanotechnology related promotional materials aimed at companies and the general public.• Created links with Universities, National Research Facilities, State and Federal Government Departments and agencies

Maternity leave contract position, Instrument Sales product areas included: chromatography (LC, GC, GCMS, LCMS), atomic spectroscopy (AAS, ICP-OES, ICP-MS), materials characterization (FTIR, IR microscopy, Raman, UV-Vis), and thermal analysis (DSC, TGA). Market sectors served includes; Academia, Government, Chemicals, Consumer Product Manufacturing, Energy Environmental, Food, Beverage, Pharmaceutical, Forensics, and Healthcare.Main achievements• Successfully met 100% sales target with a sales lead to sales closure conversion rate of over 70%. • Established and maintained an extremely large customer database • Enhanced company profile by organising trade exhibitions at scientific conferences

Contract role to help start a new business area for this company acting as Sales and technical support for a range of nanocoating surface protection products for glass, stone, stainless steel & textiles.• Established a significant business development pipeline from scratch• Singlehandedly created all marketing materials for new chemical product lines, including, press releases, web pages, and all product technical information.• Developed the marketing strategy, enhanced company profile at exhibitions and industry networking events.

This position involved establishing the PerkinElmer NSW office, while also performing all sales and marketing functions concerning analytical instrumentation in New South Wales. Market sectors served include; Chemicals, Consumer Product Manufacturing, Energy Environmental, Food, Beverage, Pharmaceutical, Forensics, and Healthcare.Main achievements• Established and set up new NSW office.• Updated existing NSW customer database and established new business development pipeline.• On target to meet sales expectations..• Enhanced company profile at conference trade exhibitions, industry networking events, and by personally visiting numerous existing or potential customers.