In August 2022, I joined the start-up SenseHR.Initially, I assisted the product, development, and UI/UX teams with the parts of the system HR people typically want, and explored new ideas that current HR systems were missing.As we started to prepare for launch, I hired a sales team, and together we built all the sales communication: emails, videos, demo paths, proposals, business cases, executive files, ROI documents, and prepared all content for people in all stages of the buying cycle. Along with building out our CRM in HubSpot, I also have previous experience using Salesforce.Working with HR professionals for the previous 15 years, and with the help of the team, we developed a demo of SenseHR which would tick off all the key requirements that cross most HR people looking for an HR system. Then we worked together to be able to solve the more unique requirements some HR people have.I see myself as a 'hands-on leader' rather than hidden away in a spreadsheet somewhere. You'll often find me joining meetings, demos, and calls with potential customers and the sales consultant. I focus time on helping the team excel, offering tailored training sessions, maintaining an open feedback policy, and adopting a collaborative environment where everyone feels empowered to contribute their best ideas.This meant we were ready and prepared for launch, and launched SenseHR in September 2023.In month one, we exceeded projections by 10x the expected. Fast forward to today, and we have met or exceeded projections each month to date, signing up over 500 customers in this period, which translates to thousands of users.Our largest client currently stands at around 2,500 employees, but we work with smaller companies too, with most of our clients falling into the 50-500 employee category across all industries.

During my time at PeopleHR, I signed up a total of 2,600 new customers - and each year, from 2013 right up until I resigned in 2022, I achieved the highest number of new business sales per year than any other member of the sales team (Individually exceeding targets of over 1 million GBP ARR per year). This had a direct impact on the success of the business, and was one of the key reasons PeopleHR became a market leader in the UK SME market. Rather than 'selling' I class myself, as someone who understands the real challenges HR professionals face, and who has the knowledge to guide them to a solution. My time as a sales person was not spent trying to convince people that HR software would make HR admin easier for them, rather it was spent talking about how HR can be so much more than admin - and helping people understand the ways software can help them use HR more strategically, to improve their company and grow their career.

Head of Customer Service & Delivery for the HR software product.This role had overall responsibility for the performance and development of the HR Software Operations department. Accountabilities: - Determine and achieve service delivery and operational management standards in conjunction with the operational directors.Achieve operational efficiencies through effective management of Company processes, achieving specific targeted objectives.Train & coach direct reports and their teams to ensure they perform their best and provide the required support to the team. Ensure the Training, Support & Implementation teams have all the tools and resources necessary to effectively perform their role. Maintain costs within budgeted parameters. Achieve defined cost savings within the department through process efficiency. Review service delivery cost to determine client profitability.Deliver statistical data of service performance to the Company, providing analysis of the data against defined standards. Recommend, agree and implement process improvements when changes to standards have been identified.Identify and implement quality assurance procedures to measure outcomes. Ensure servicing capacity meets business objectives and client needs. Implement process changes as a result of quality assurance measures to achieve continuous improvement of service standards.Complaints handled in accordance with the Company’s process and procedure.Gather feedback to monitor any possible training requirements or feedback on software operations as a whole.Develop and encourage staff to maximise their potential.

Project Manager & Training Team Manager.Initial contact and planning with every new customer that purchases the HR software. This includes tele-conferences, onsite visits, scheduling of Installations, Data Transfers and anything else required to get the clients up and running. Completing a project plan with the customers and keeping them regularly updated on progression. This also includes customer chasing to ensure they meet agreed targets in order for smooth running.A general point of contact for any customer that faces any issues or problems moving forward.Planning and organising Training Consultants diaries – booking all purchased training into Trainers calendars to complete online or onsite.Training & development of HR Software Training Team. Ensuring all Manuals and data is kept up to date to support the customers and Team members. Dealing with any onsite issues the Training Consultants face whilst on site.Main Software used:- Simply Personnel, SimplyHR, Simplify, Croner Assist, Salesforce.

Delivering HR Software Training throughout the UK on client premises. Assisting and advising on software setup.Ensure customers are contacted and up to date before the event.Give the customers the opportunity to complete feedback.Ensure customer service meets business objectives and client needs. Working closely with the Project Manager to ensure the customers are ready for their Training. Review training materials and documentation and keep them up to date.Communicate software problems and issues to the Operations Manager.Provide cover to the support team during annual leave / absences or whenever the business requires.Main software used: - Simply Personnel, SimplyHR, Salesforce.

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