Oversee strategic delivery and organizational transformation initiatives for Canadian Personal Banking businesses. Key Achievements:• Delivered strategic rewards platform with capabilities enriching customer engagement supporting omni-product engagement. Leveraged domain driven design principles to deliver cloud enabled microservices resulting in 25% improvement in developer efficiencies. DevSecOps principles applied to drive automation across testing reducing issues by 40% and 45%+ reduction in manual testing effort.• Delivered initial launch of strategic credit card Buy Now Pay Later capabilities.• Coached teams to leverage Customer Journey mapping, event storming and Domain Driven Design to identify opportunities in improving customer and client experience and building better software.• Provided strategic leadership driving transformation activities resulting in the formation of two technology platforms (Credit and Core) aligned to Scaled Agile practices.• Technology delivery lead for key Mortgage Lending projects providing agile coaching as well as completing delivery of key broker capabilities.• Current responsibilities as Product Group Technology Lead for Retail Investments include: • Leading organization through product/platform Scaled Agile transformation • Establish organizational Objectives and Key Results • Define target state architecture and modernization strategies

Technology executive responsible for delivery of client supporting card technology solutions focused on the strategic loyalty and rewards platform.Key Achievements:• Delivered roadmap for modernization and stabilization of key growth platform.• Oversaw changes to support client growth of 18x to over 11MM customers.• Implemented engineering and agile best practices to improve overall code quality while maintaining delivery velocity.• Engage with clients to review service delivery improvements and delivery targets.

Directing all aspects of day-to-day technology delivery as Head of Technology for Consumer Rewards and Benefits Product and Platform.Key Achievements:• Delivered on $26MM strategic roadmap partnering with business Product Owner.• Improved cycle time by 50% maturing agile transformation with continuous planning and delivery techniques.• Drove modern engineering practices including the adoption of DevOps, SRE, CI/CD and automation reducing customer impacts 25% YoY, reducing mean time to repair by 58% and improving uptime by 6%.• Led platform stability and modernization efforts aligned with target state strategy; delivered ~20 new API’s / microservices supporting key partnerships and modernizing legacy core rewards bank. Delivering API’s into production blue/green every 1-2 sprints.• Advanced strategic platform decisions aligning to multi-year strategy.

As the Managing Director and Chief Technology Officer for Chase Card Services, I was responsible for managing activities related to Agile/organizational transformation, DevOps and Site Reliability Engineering (SRE) initiatives, and delivery of a holistic API product and platform strategic roadmap. Significant accomplishments include:Key Achievements:• Designated as Chief Architect and Strategy Executive for the company’s Chase Card Services with design oversight of >$100MM in investment.• Developed and deployed modern enterprise technology standards, patterns and policies.• Lead global teams of engineers responsible for implementing cloud adoption, API governance, CI/CD and automation strategies, SRE practices and core messaging frameworks.• Organized and conducted customer journey and design thinking workshops re-envisioning future state customer experiences for credit card business.• Delivered multi-year target state architectures with investment roadmaps for Consumer Card lending.

CTO for the First Mortgage, Correspondent, and Home Equity lending platforms responsible for all aspects of technology delivery and operations. Significant accomplishments include:• Executed the full transformation of a global development community of 450 from waterfall to agile/lean methodologies.• Introduced technology for supporting First Mortgage, Correspondent, and Home Equity lending platforms, which led to a 20% increase in CSAT, multi-day improvement in loan processing times, and a sustained growth in digital usage.• Improved customer experience implementing an AWS backed self-service Digital Mortgage platform improving customer engagement and reducing turn times by 45%.• Improved delivery cycle time by 35% by expediting the transformation of delivery towards an Agile methodology.

Technology executive responsible for engineering, project management and delivery teams accountable for Chase Ultimate Rewards. Key Achievements: • Led the rollout of a leading consumer rewards program, Ultimate Rewards, a two-year initiative that integrated six vendors and eight internal organizations. • Facilitated the adoption of enterprise and line of business target state architecture and technologies, together with the delivery of portal-based servicing platform to support rewards advisor assisted channel capabilities.• Leveraged SRE methodologies leading to a 50% reduction in customer impacts through the initiation of production stabilization efforts.• Played a key role in the adoption of enterprise integration patterns, which proved valuable in the successful implementation and certification as an enterprise shared business API's / services.

Engineering Lead for Fintech startup delivering consumer rewards and merchant payments platforms. Led sales and software engineering delivery involving the design, process improvements, planning, and application architecture for multiple projects, applications, and components. Accountable for all activities related to software engineering/capacity/resource/project planning covering project scoping and analysis, and work estimation modeling. Key Achievements:• Built and orchestrated the rollout of a leading consumer rewards platform acquired by JPMorgan Chase that became Chase Ultimate Rewards.• Delivered first in market API’s exposing core omni-client rewards processing capabilities. • Engineered merchant acquiring / payments platform and API’s supporting multiple merchants with end-to-end processing and settlement capabilities.• Implemented numerous innovative development practices such as automated testing, continuous build techniques (CI/CD), application decomposition, and reusable component design practices.• Facilitated the introduction of various critical transaction-processing applications using J2EE/Java, Oracle, JMS, XML, and Web Services.• Enhanced overall quality and reduced time to market through the introduction of Scrum and Agile practices.