Gary Moyer Email & Phone Number

Philadelphia, PA, US

Toronto, Ontario, CA

• Oversee strategic delivery and organizational transformation initiatives for Canadian Personal Banking businesses. Key Achievements:
• Delivered strategic rewards platform with capabilities enriching customer engagement supporting omni-product engagement. Leveraged domain driven design principles to deliver cloud enabled microservices resulting in 25%.
• Delivered initial launch of strategic credit card Buy Now Pay Later capabilities.
• Coached teams to leverage Customer Journey mapping, event storming and Domain Driven Design to identify opportunities in improving customer and client experience and building better software.
• Provided strategic leadership driving transformation activities resulting in the formation of two technology platforms (Credit and Core) aligned to Scaled Agile practices.
• Technology delivery lead for key Mortgage Lending projects providing agile coaching as well as completing delivery of key broker capabilities.

Milwaukee, Wisconsin, US

• Technology executive responsible for delivery of client supporting card technology solutions focused on the strategic loyalty and rewards platform.Key Achievements:
• Delivered roadmap for modernization and stabilization of key growth platform.
• Oversaw changes to support client growth of 18x to over 11MM customers.
• Implemented engineering and agile best practices to improve overall code quality while maintaining delivery velocity.
• Engage with clients to review service delivery improvements and delivery targets.

New York, NY, US

• Directing all aspects of day-to-day technology delivery as Head of Technology for Consumer Rewards and Benefits Product and Platform.Key Achievements:
• Delivered on $26MM strategic roadmap partnering with business Product Owner.
• Improved cycle time by 50% maturing agile transformation with continuous planning and delivery techniques.
• Drove modern engineering practices including the adoption of DevOps, SRE, CI/CD and automation reducing customer impacts 25% YoY, reducing mean time to repair by 58% and improving uptime by 6%.
• Led platform stability and modernization efforts aligned with target state strategy; delivered ~20 new API’s / microservices supporting key partnerships and modernizing legacy core rewards bank. Delivering API’s into.
• Advanced strategic platform decisions aligning to multi-year strategy.

New York, NY, US

• As the Managing Director and Chief Technology Officer for Chase Card Services, I was responsible for managing activities related to Agile/organizational transformation, DevOps and Site Reliability Engineering (SRE).
• Designated as Chief Architect and Strategy Executive for the company’s Chase Card Services with design oversight of >$100MM in investment.
• Developed and deployed modern enterprise technology standards, patterns and policies.
• Lead global teams of engineers responsible for implementing cloud adoption, API governance, CI/CD and automation strategies, SRE practices and core messaging frameworks.
• Organized and conducted customer journey and design thinking workshops re-envisioning future state customer experiences for credit card business.
• Delivered multi-year target state architectures with investment roadmaps for Consumer Card lending.

New York, NY, US

• CTO for the First Mortgage, Correspondent, and Home Equity lending platforms responsible for all aspects of technology delivery and operations. Significant accomplishments include:
• Executed the full transformation of a global development community of 450 from waterfall to agile/lean methodologies.
• Introduced technology for supporting First Mortgage, Correspondent, and Home Equity lending platforms, which led to a 20% increase in CSAT, multi-day improvement in loan processing times, and a sustained growth in.
• Improved customer experience implementing an AWS backed self-service Digital Mortgage platform improving customer engagement and reducing turn times by 45%.
• Improved delivery cycle time by 35% by expediting the transformation of delivery towards an Agile methodology.

New York, NY, US

• Technology executive responsible for engineering, project management and delivery teams accountable for Chase Ultimate Rewards. Key Achievements:
• Led the rollout of a leading consumer rewards program, Ultimate Rewards, a two-year initiative that integrated six vendors and eight internal organizations.
• Facilitated the adoption of enterprise and line of business target state architecture and technologies, together with the delivery of portal-based servicing platform to support rewards advisor assisted channel.
• Leveraged SRE methodologies leading to a 50% reduction in customer impacts through the initiation of production stabilization efforts.
• Played a key role in the adoption of enterprise integration patterns, which proved valuable in the successful implementation and certification as an enterprise shared business API's / services.

• Engineering Lead for Fintech startup delivering consumer rewards and merchant payments platforms. Led sales and software engineering delivery involving the design, process improvements, planning, and application.
• Built and orchestrated the rollout of a leading consumer rewards platform acquired by JPMorgan Chase that became Chase Ultimate Rewards.
• Delivered first in market API’s exposing core omni-client rewards processing capabilities.
• Engineered merchant acquiring / payments platform and API’s supporting multiple merchants with end-to-end processing and settlement capabilities.
• Implemented numerous innovative development practices such as automated testing, continuous build techniques (CI/CD), application decomposition, and reusable component design practices.
• Facilitated the introduction of various critical transaction-processing applications using J2EE/Java, Oracle, JMS, XML, and Web Services.