Gary Pope Email & Phone Number

Bloomfield Hills, Mi, Us

In October 2017 Wireless Vision acquired Express Locations. * Transitioned all employee data to Wireless Vision* Built commissions package allowing for business flexibility and calculating payouts for more than 3500 employees. * Maintained our existing systems while transitioning to AWS Cloud architecture* Data Modeling a CRM lite application* Building Enterprise Data Warehouse on AWS Redshift* Automating business processesNew technologies include Matillion, AWS Redshift, EC2, IAM, Lambda and S3.

SQL Server, SQL, SSIS, BIDS, ETL, Data Warehouse, Report Building, Dashboards, Analysis, IT Project, DOMO, management, SharePoint, SharePoint customizations and workflows.* Built out new SharePoint site from scratch serving all employees.* Implemented Domo reporting solution with more than 40 data feeds supporting 1400 users* Automated daily reports to reconcile sales from RQ4 and T-Mobile sales reports* Modeled and built Data Warehouse supporting reporting needs company wide* Automated data flows to and from SharePoint into Data warehouse.

New York, Ny, Us

Built global customer care CRM application allowing agents from any location world-wide to support customers.Administrator and implementer of Oracle CRM on Demand for the company and customized it to fit our organizational requirements including auto assignment of service requests and auto responders.Created custom reports and designed dashboards for all levels of management.Implemented Oracle Contact Center on Demand allowing customers to contact us via web, email, phone and chat.Managed social media contacts and support through use of Radian 6.

Crystal Reports, Business Objects Enterprise, Remedy, SQL Server Integration Services, Microsoft PowerPoint, Visio, Word, Excel, Project, SQL, HTML, Microsoft Exchange; Built out Business Intelligence team to collect, analyze and report on all aspects of the global customer care organization.Project manager for all customer care projects that involve telecom and reporting. Ran project to deploy Nice IEX (workforce management tool) to the enterprise increasing service levels by 12% at the same time reducing headcount.Designed and developed the customer care data warehouse. Developed ETL processes. Built more than 70 custom reports that are delivered daily.Built out a display board project to deliver live, up-to-date information to multiple locations allowing end users to remotely update display boards with timely information. Automated feeds of data used with the display boards.Created new Business Intelligence internal web site to deliver reports, information and collect requests. Built out KPIs for senior and executive management. Deployed dashboards.Regularly prepare and present PowerPoint presentations for executive management.

Riverwoods, Il, Us

Managed a team of 18 distributed (Java, Cold Fusion, HTML) and mainframe (Cobol) developers. Accountable for $4.6 million budget. Delivered 99.9% application available up-time during our most critical collections period.Directed project team in a variety of large and small scale system installations and enhancements with an average budget over $300,000.Designed and developed a new application when team resources were at a premium that allowed business units to prioritize project requests, resulting in savings to the company over $60,000 the first year.Awarded top honors in the department with the highest employee satisfaction results.Introduced and integrated a full application development lifecycle to a geographically diverse team bringing them into Sarbanes-Oxley (SOX) compliance. Orchestrated the implementation of several cost cutting projects and improved efficiency of database calls reducing annual costs by $345,000.Reporting Solutions Manager (2000-2004)Built and led a team to deliver an enterprise reporting solution for business partners. Controlled $1.2 million budget.Led project to build out an enterprise reporting solution delivering 200 reports to over 3000 users daily. Engineered a telecommunications data warehouse that collected and consolidated all telephone switch data from four Avaya switches allowing enterprise-wide reporting.Increased productivity by reengineering several reports reducing run time from 10 minutes to 20 seconds showing a 3000% improvement.Developed and taught new training modules instructing over 200 individuals; Utah which led to a successful rollout of the application.

Riverwoods, Il, Us

Microsoft PowerPoint, Visio, Word, Excel, Project, Adobe Acrobat Professional, Crystal Reports, SQL, HTML, Lotus NotesManaged a team of 18 distributed (Java, Cold Fusion, HTML) and mainframe (COBOL; developers. Accountable for $4.6 million budget. Delivered 99.9% application available up-time during our most critical collections period.Directed project team in a variety of large and small scale system installations and enhancements with an average budget over $300,000.Designed and developed a new application when team resources were at a premium that allowed business units to prioritize project requests, resulting in savings to the company over $60,000 the first year.Awarded top honors in the department with the highest employee satisfaction results.Introduced and integrated a full application development lifecycle to a geographically diverse team bringing them into Sarbanes-Oxley (SOX) compliance. Orchestrated the implementation of several cost cutting projects and improved efficiency of database calls reducing annual costs by $345,000.Reporting Solutions Manager,; Microsoft PowerPoint, Visio, Word, Excel, Project, Adobe Acrobat Professional, Crystal Reports, SQL, HTML, JavaScript, ASP, Visual Basic, Aspect ACD, Avaya ACD, Lotus Notes; Built and led a team to deliver an enterprise reporting solution for business partners. Controlled $1.2 million budget.Led project to build out an enterprise reporting solution delivering 200 reports to over 3000 users daily. Engineered a telecommunications data warehouse that collected and consolidated all telephone switch data from four Avaya switches allowing enterprise-wide reporting.Increased productivity by reengineering several reports reducing run time from 10 minutes to 20 seconds showing a 3000% improvement.Developed and taught new training modules instructing over 200 individuals; Utah which led to a successful rollout of the application.

Riverwoods, Il, Us

Participated in a highly productive team that deployed, supported and upgraded the company's telecommunications infrastructure.Standardized reporting criteria across the company by coaching all business groups to agree on a standard, reducing the number of reports from 200 to 30. Achieved a 99.9% up-time while building out several new call-center sites in five different cities allowing the business to increase efficiencies and reduce call handle time.Developed new reporting techniques that enhanced call center productivity by consolidated real time views of each center and automatically paging management based on user defined thresholds.Presented president plate award for outstanding work in installing and configuring telephone switches across the enterprise.

Boston, Ma, Us

Configured telephone switches to deliver the right call to the correct call center representatives. Created custom reports. Provided first level technical support.Programmed telephone switch to deliver the right call to the correctly trained representative thereby allowing the business to specialize training and deliver higher quality service.Automated a highly manual process of delivering critical call center reports reducing the time required to create the reports by 300%.

Bs, Information Systems

High School Diploma