Primarily responsible for endpoint and server antivirus protection, software updates and security patch management. Extensively use Windows Server Update Service (WSUS), Dell KACE K1000 and Symantec Endpoint Protection Manager (SEPM). Provide tier 2/3 support to 300 local and remote users.-Increased global desktop and server security by taking ownership of company’s non-functioning Windows Server Update Service environment and bringing it online, up to date and distributing updates.-Responsible for OS and third-party (Java, Flash, Adobe, etc.) security and patch management of over 400 worldwide Windows workstations and servers using a combination of Windows Server Update Service (WSUS) and Dell’s Kace product, resulting in a safer, more stable environment with fewer exploitable pathways into the corporate network.-Used Symantec Endpoint Protection Manager to manage, update and upgrade antivirus software and virus definitions on over 400 worldwide endpoints.-Extensively use Group Policy Manager to create and manage domain group policies.-Created and manage several dozen VMWare virtual machines for both production and development network.-Administer 300-400 Domain users and Exchange 2010/2016 mailboxes/mailing lists.-Improved hardware asset management, inventory and license tracking by recommending and purchasing Dell’s KACE product.-Ensured company remained compliant in software licensing by managing annual Microsoft software inventory and “True-up” process.-Member of a 4-person team supporting over 300 global users in 18 worldwide office locations.-Participate in monthly 24x7 on-call rotation.-Participate in annual budget planning.

-Managed and maintained 80-user (Windows/Mac), 40-server (Windows AD/Linux) heterogeneous network.-Saved an estimated $25,000 in service fees and increased security, uptime, and user productivity by designing, implementing and maintaining an in-house multi-layered anti-virus, anti-spam, and anti-malware solution.-Saved roughly $4,000 annually by bringing management of VOIP phone system in-house.-Saved an estimated $110,000 in hardware and licensing costs by leveraging VMWare’s ESXi virtualization technology to consolidate 70+ physical servers down to ~15.-Performed migration from Exchange 2007 (SBS) to Office365/Hosted Exchange/ADFS.-Configured and managed core network components (routers, switches, firewalls).-Saved at least $50,000 in software licensing costs by leveraging open-source software tools (Linux server OSs, PFSense software firewalls, BackupPC backup software, SpamAssassin anti-spam software).-Improved network and client Wi-Fi reliability and security by implementing 802.1x RADIUS authentication system, authenticating against the Windows AD domain.

The owner of Capitol Information Group also owned Ferrari Maserati Lamborghini of Washington, so I frequently providided IT services at the dealership as well. When the company moved from its former office park location to its current showroom, I was responsible for designing and implementing the new Windows domain, infrastructure and endpoints. Moved corporate office locations. Designed and built company network and infrastructure. Managed user support issues.

-Built, managed and maintained a 120-user, 60-server Windows Active Directory network.-Designed and implemented multi-layered anti-spam, anti-virus solution, providing increased security and employee productivity.-Designed and built company’s original Domain network. ¬¬-Managed and upgraded Exchange 5.5 to 2007 (SBS) Server. -Managed SAN/NAS network.-Managed PBX and POTS phone network, minimizing need to rely on outside vendors with recurring costs.

-Provided helpdesk services and support to 300 end-users.-Assisted with Network Administration duties including user account management, network security permission management and Exchange Server email account management.