Gary Spain Email & Phone Number

Clarks Americas, Newton Upper Falls, Ma.

Clarks Americas, Newton Upper Falls, Ma.

Designed sales associate incentive based pay plans and bonus schemes to ensure extraordinarycustomer service, productivity goal achievement, and wage expense maximization. Extensive planning and oversight proved the worth of incentive pay plans relative to both productivity increases and wage cost controls. As a result, store wage savings were $4mm in a single year.Created metrics and reporting to oversight sales productivity, loss prevention, and storeexpense management inclusive of a $65mm store wage budget.My budgeting, forecasting, and management of Field and store expenses (travel, retail storeexpenses, and store wages), consistently landed expenditures on/under budget withoutsacrificing sales or the quality of the customer experience.Initiated store stockroom inventory reorganization plan for full service doors, transforming howsales associates could more efficiently “merchandise” their product selection for presentation to consumers.Business Lead for Retail IT projects: martial/oversight resources to ensure projects delivered ontime and on budget. Ability to translate business requirements to IT project team, eliminate or mitigate business risk from new software/hardware. Advocate/counselor to upper management for Retail store technology/systems requirements, to ensure a continuing competitive position in the marketplace.

Clarks Americas, Newton Upper Falls, Ma.

Responsibility for 4 Regional Sales Managers, 25 District Sales Managers, 260 retailstores, 2000+ store employees in 43 states and Puerto Rico.Creator of innovative store associate incentive pay plans that attracted, retained and developed highly motivated sales teams to execute best in class customer service; all the while maintaining adherence to required wage and hour laws.Designed store staffing allocations based on SPH while still ensuring appropriate customerservice execution and maximization of wage spend. Created store staffing schemes that allowed foragile schedule adjustments to business conditions.Authored simplistic and highly effective training programs for Field and Store Management, ensuring development to fund aggressive brick and mortar expansion (120 stores in a four year span: forty percent growth). Succession planning included implementation and tracking of store associate performance appraisals.Initiated sales and productivity benchmarks/analytics for store associates, ensuring salesproductivity goals and extraordinary customer experiences achieved. Launched initiative to identify underperforming stores, research performance issues, bring corrective actions to bear. The program ultimately saved the closure of a substantial number of doors and grew sales in every store covered by the program.