Gary Tiedemann Email & Phone Number

Atlanta, Ga, Us

SAG-AFTRA actor and award winning audiobook narrator.

- Managed a team of 9-13 exempt Customer Service Managers (200+ non-exempt employees) - Established and manage departmental performance thresholds around productivity, quality, and best practices- Directed customer support teams for Groupon's Getaways Channel, Goods Channel, and Discussion Board Moderators. - Represent and speak on behalf of Customer Service at Groupon's North American new-hire orientations.- Developed and facilitate employee recognition and engagement programs - Provided voice-over for Groupon's on-hold messaging (since 2009)

- Managed a team of 15-20 non-exempt employees- Reported on daily customer service trends and create immediate action plans- Developed and manage department's staffing plans and schedules- Front-line training resource for new processes, tools, and policies in an extremely fast-paced and quickly evolving environment

- Hired as Groupon's first bilingual Customer Service Representative- Key contributor in development of Groupon's unique customer service style and voice- Create an intuitive organizational tree for answers to commonly asked questions- Develop processes to address frequently occurring customer issues for a new business model

Chicago Il

- Established 501(c)(3) non-profit corporation dedicated to creating all-original, devised theatrical productions- Produced 3 full-length, live theatrical productions per calendar year - Recipient of Inaugural Chase Giving Grant (2010)- Recognized as 2010 League of Chicago Theatres' Emerging Theatre of the Year