Senior Customer Success Manager
CurrentDrive deployment and expansion of IBM Cloud Pak and growth offerings at my clients, act as a trusted advisor for their cloud journey with IBM and its partners.
Mar 2023 - Present
AeroLeads people directory · profile
Gary Walker Email & Phone Number
Customer Success Leader | Technical Account Manager | Product Manager | Program Manager | Customer Obsessed
at
IBM
2 work emails found
@ibm.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Leader | Technical Account Manager | Product Manager | Program Manager | Customer Obsessed
Location
Greater Seattle Area, United States
Who is Gary Walker? Overview
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Quick answer
Gary Walker is listed as Customer Success Leader | Technical Account Manager | Product Manager | Program Manager | Customer Obsessed at IBM, based in Greater Seattle Area, United States. AeroLeads shows a work email signal at ibm.com and a matched LinkedIn profile for Gary Walker.
Gary Walker previously worked as Senior Customer Success Manager at Ibm and Customer Success Team Lead, Red Hat Marketplace at Ibm. Gary Walker holds Aa, Computer Science from City And East London College.
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{first}.{last}@ibm.com
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Profile bio
About Gary Walker
Motivated, engaging Principal Program Manager offers 25+ years’ experience balancing technical project and program financial obligations with outstanding end-to-end customer experience. Coaches and aligns both onsite and remote teams through large-scale digital transformations, collaborating cross-functionally to simplify, develop, and standardize processes while consistently meeting or exceeding revenue targets. Serves as trusted advisor to clients and C-level leadership, conveying compelling strategies that leverage technology shifts to create substantial value. Builds and fortifies client relationships, extracting valuable customer insights that guide strategic direction. Willing to travel 50%.
Listed skills include Itil, Requirements Analysis, Software Project Management, Business Analysis, and 31 others.
Current workplace
Gary Walker's current company
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9 roles · 33 years
Gary Walker work experience
A career timeline built from the work history available for this profile.
Customer Success Team Lead, Red Hat Marketplace
Responsible for acting as an internal advocate for my customers, working with product management, developers, sales and ISV partners to ensure a smooth experience transacting on the Marketplace while ensuring that the customer's experience of this new delivery model for IBM dovetails with the experience they receive from other IBM interactions.Responsible for leading a team of four CSMs, gathering requirements and driving delivery of a CRM system that allowed the unique Red Hat Marketplace co-sell motion to be successful and deliver multi-million dollar signings.
Sep 2020 - Nov 2022
Client Experience Manager
Provide exceptional technology support services to IBM’s top 100 clients at all levels from C-suite to individual technology contributors, addressing technical challenges and strategizing roadmap for success with IBM technology. Organize and facilitate technology briefings and large scale educational initiatives for clients. Interface with IBM account teams, support organizations, professional services delivery teams, engineering, and offering management teams to ensure continuous improvement of support and sales organizations. Interact daily with IBM Executive sponsors across all levels of leadership.
Apr 2019 - Sep 2020
Lab Services Client Delivery Manager - Fss
Coordinate cross-functionally, both internally and externally, to ensure IBM delivery team performed to contract and client expectations, leading to customer success. Managed customer expectations and necessary escalations, addressing issues with product, financial, and staffing issues. Provided feedback to IBM sales teams on expansion of existing offerings, identifying opportunities and devising new sales strategies.
Sep 2017 - Apr 2019
Lab Services Practice Manager - Migrations And Conversions
Oversaw 10-person team in migration and conversion of data and content from legacy IBM products and competitive ECM solutions to IBM FileNet Content Manager, both on-premise and in-cloud. Met $2.5MM yearly revenue targets, contributing to 30% gross profit margin for larger Content Services team in US. Managed client and vendor relationships, escalations, pre-sales, and future-proofing via new technologies, business plans, and workforce training. Served as business owner of physically and virtually isolated lab environment catering to data conversions in compliance with both FFIEC and HIPAA.
Sep 2015 - Sep 2017
Vice President, Global Technology
Led singular engineering team focused on strategic direction of JPMC Enterprise Content Management (ECM) platforms, as well as environmental stabilization and holistic troubleshooting. Directed team of globally-dispersed engineers supporting multiple lines of business.
2008 - Sep 2015
Business Systems Analyst Lead
Responsible for work with IBM FileNet P8 and Liquid Office. I was part of a team of Systems Analysts/Developers who would work with multiple lines of business to gather requirements and deliver ECM based solutions.
Jan 2006 - Oct 2008
Engineer
Filenet
Team Lead for Engineering support team, managing 4 people across two states. Responsible for budgets, software and hardware purchasing and negotiation.
1998 - 2005
~7 yrs
Systems Programmer
CICS/DB2 systems programming.OS/2 Server supportWindows NT server support
1994 - 1997
~3 yrs
1 education record
Gary Walker education
-
City And East London College
FAQ
Frequently asked questions about Gary Walker
Quick answers generated from the profile data available on this page.
What company does Gary Walker work for?
Gary Walker works for IBM.
What is Gary Walker's role at IBM?
Gary Walker is listed as Customer Success Leader | Technical Account Manager | Product Manager | Program Manager | Customer Obsessed at IBM.
What is Gary Walker's email address?
AeroLeads has found 2 work email signals at @ibm.com for Gary Walker at IBM.
Where is Gary Walker based?
Gary Walker is based in Greater Seattle Area, United States while working with IBM.
What companies has Gary Walker worked for?
Gary Walker has worked for Ibm, Jpmorgan Chase, Filenet, and Lloyds Tsb.
How can I contact Gary Walker?
You can use AeroLeads to view verified contact signals for Gary Walker at IBM, including work email, phone, and LinkedIn data when available.
What schools did Gary Walker attend?
Gary Walker holds Aa, Computer Science from City And East London College.
What skills is Gary Walker known for?
Gary Walker is listed with skills including Itil, Requirements Analysis, Software Project Management, Business Analysis, It Strategy, Pmp, Program Management, and Integration.
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