Gary Walker Email and Phone Number
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Motivated, engaging Principal Program Manager offers 25+ years’ experience balancing technical project and program financial obligations with outstanding end-to-end customer experience. Coaches and aligns both onsite and remote teams through large-scale digital transformations, collaborating cross-functionally to simplify, develop, and standardize processes while consistently meeting or exceeding revenue targets. Serves as trusted advisor to clients and C-level leadership, conveying compelling strategies that leverage technology shifts to create substantial value. Builds and fortifies client relationships, extracting valuable customer insights that guide strategic direction. Willing to travel 50%.
Ibm
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Senior Customer Success ManagerIbm Mar 2023 - PresentArmonk, New York, Ny, UsDrive deployment and expansion of IBM Cloud Pak and growth offerings at my clients, act as a trusted advisor for their cloud journey with IBM and its partners.
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Customer Success Team Lead, Red Hat MarketplaceIbm Sep 2020 - Nov 2022Armonk, New York, Ny, UsResponsible for acting as an internal advocate for my customers, working with product management, developers, sales and ISV partners to ensure a smooth experience transacting on the Marketplace while ensuring that the customer's experience of this new delivery model for IBM dovetails with the experience they receive from other IBM interactions.Responsible for leading a team of four CSMs, gathering requirements and driving delivery of a CRM system that allowed the unique Red Hat Marketplace co-sell motion to be successful and deliver multi-million dollar signings.
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Client Experience ManagerIbm Apr 2019 - Sep 2020Armonk, New York, Ny, UsProvide exceptional technology support services to IBM’s top 100 clients at all levels from C-suite to individual technology contributors, addressing technical challenges and strategizing roadmap for success with IBM technology. Organize and facilitate technology briefings and large scale educational initiatives for clients. Interface with IBM account teams, support organizations, professional services delivery teams, engineering, and offering management teams to ensure continuous improvement of support and sales organizations. Interact daily with IBM Executive sponsors across all levels of leadership.
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Lab Services Client Delivery Manager - FssIbm Sep 2017 - Apr 2019Armonk, New York, Ny, UsCoordinate cross-functionally, both internally and externally, to ensure IBM delivery team performed to contract and client expectations, leading to customer success. Managed customer expectations and necessary escalations, addressing issues with product, financial, and staffing issues. Provided feedback to IBM sales teams on expansion of existing offerings, identifying opportunities and devising new sales strategies.
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Lab Services Practice Manager - Migrations And ConversionsIbm Sep 2015 - Sep 2017Armonk, New York, Ny, UsOversaw 10-person team in migration and conversion of data and content from legacy IBM products and competitive ECM solutions to IBM FileNet Content Manager, both on-premise and in-cloud. Met $2.5MM yearly revenue targets, contributing to 30% gross profit margin for larger Content Services team in US. Managed client and vendor relationships, escalations, pre-sales, and future-proofing via new technologies, business plans, and workforce training. Served as business owner of physically and virtually isolated lab environment catering to data conversions in compliance with both FFIEC and HIPAA.
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Vice President, Global TechnologyJpmorgan Chase 2008 - Sep 2015New York, Ny, UsLed singular engineering team focused on strategic direction of JPMC Enterprise Content Management (ECM) platforms, as well as environmental stabilization and holistic troubleshooting. Directed team of globally-dispersed engineers supporting multiple lines of business. -
Business Systems Analyst LeadJpmorgan Chase Jan 2006 - Oct 2008New York, Ny, UsResponsible for work with IBM FileNet P8 and Liquid Office. I was part of a team of Systems Analysts/Developers who would work with multiple lines of business to gather requirements and deliver ECM based solutions.
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EngineerFilenet 1998 - 2005Team Lead for Engineering support team, managing 4 people across two states. Responsible for budgets, software and hardware purchasing and negotiation.
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Systems ProgrammerLloyds Tsb 1994 - 1997London, England, GbCICS/DB2 systems programming.OS/2 Server supportWindows NT server support
Gary Walker Skills
Gary Walker Education Details
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City And East London CollegeComputer Science
Frequently Asked Questions about Gary Walker
What company does Gary Walker work for?
Gary Walker works for Ibm
What is Gary Walker's role at the current company?
Gary Walker's current role is Customer Success Leader | Technical Account Manager | Product Manager | Program Manager | Customer Obsessed.
What is Gary Walker's email address?
Gary Walker's email address is ga****@****ail.com
What schools did Gary Walker attend?
Gary Walker attended City And East London College.
What are some of Gary Walker's interests?
Gary Walker has interest in Reading, Gospel Choir Singing, Food, Children, Education, Racquetball, Photography, Music, Movies, Ios Development.
What skills is Gary Walker known for?
Gary Walker has skills like Itil, Requirements Analysis, Software Project Management, Business Analysis, It Strategy, Pmp, Program Management, Integration, Sdlc, Solution Architecture, Business Intelligence, Project Management.
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