During my present role, I provide strategic direction to a dedicated team associated with developing a digital complaint system to address complaints, resolve disputes, and assign all customer credits. One of my main responsibilities is to coordinate with engineers and prepare assembly drawings for products being manufactured with tribal knowledge. I strategically revise company warranty documents for improving clarification, consistency, and compliance; move to a culture of “what does the warranty say?”.• Cut customer product complaints by 12.5%, while incorporating shipping discrepancies into quality system to develop cost of shipping errors.• Uncovered differences in financial reporting, while analyzing statistical data to gauge customer complaints, and proposed quality and reliability suggestions for product, accordingly, resulting in slashing quality cost by 20%.• Motivated field labor team that enhanced response time from three months to two weeks.• Drove continuous improvement and lowered engineering changes to meet client needs by initiating product quality planning procedures.

In this position, I rolled out data collection system on 35 extruder lines to store and analyze important information. I was charged with supporting weekly continuous improvement reviews, tracking line-item status, and taking full ownership of all fall behind items. I assumed responsibilities for assessing needs, applying sell-to-sell logs, code red escalation process, and other process data collection. In addition, I repaired machine settings systems in absence of system creators.• Arranged first quality kaizen event and invited employees, managers, and C-level.• Co-formulated work plan with multiple parties to define functional group expectations capabilities of technically demanding process.

As for my expertise at Milgard Manufacturing, I performed research, managed data collection, and conducted analysis, while purchasing three high-speed manufacturing lines. Needless to mention my leading role in identifying and evaluating potential failures of a quality process by heading Failure Mode & Effects (FMEA) implementation and training. I was charged with updating stakeholders on project status, while chairing bi-weekly company quality council conference. Also, I delivered data research and analysis support to corporate office and multiple locations.• Handpicked by executive management to deliver Six Sigma classes at corporate office; trained numerous small groups associated with different projects.• Redesigned industry alliance quality manual as per ISO style that served as a framework for meeting quality system requirements.• Uncovered real cause of non-conformance using Root Cause Countermeasure (RCCM), while collaborating with manufacturing teams and corporate personnel.• Improved certification compliance by directing cross-location transition to a new quality management system.• Acknowledged as a subject matter expert for IG manufacture and quality.

In this role, I offered exceptional quality engineering support in areas of product development, supply chain, and manufacturing. I was handpicked by the management to attend Insulated Glass Manufacturers Alliance (IGMA) conferences and task groups to represent Milgard. Owing to the performance excellence, I achieved quality objectives by creating a quality system to maintain quality control systems and standards for incoming materials into shippable products. Moreover, I performed manufacturing audit, summarized reports, and forwarded to management.• Guided co-workers during Villanova Black Belt training that enhanced their understanding of key concepts.• Rolled out new requirements for product certification compliance, while leading multi-location projects.• Engaged in several kaizen brainstorming and implementation sessions intended to improve existing processes.• Redrafted company quality manual to maintain compliance with ISO 9001:2008 format as part of QMS development to keep industry certifications.