Gary O'Brien Email & Phone Number

United Kingdom

Elstree, England, United Kingdom

Head of Smart Communications SaaS And Corporate IT Services.I'm responsible for the Strategy and Management of all Smart Communications Systems and Security and Compliance globally. My first-class Team and I manage corporate and SaaS services across AWS and Azure Public Clouds and Co-Location Facilities. We maintain many Security and Compliance accreditations including PCI-DSS, SOC2, HIPAA, ISO 27001 and IRAP. ■ SaaS Operational Strategy■ IT Strategy■ Security and Compliance Strategy■ PCI-DSS■ SOC2■ ISO 27001■ HIPAA■ IRAP■ DevOPS■ Docker / Kubernetes

Elstree

Smart Communications is a leading provider of the next generation of Customer and Business Communications platforms. With our multiple deployment options including our award winning on-premise NOW solution, and our Appliance and Cloud-based Smart Communications platform we cater for all businesses.I manage SaaS and Corporate IT globally for Smart Communications. Work with Oracle, SQL, DB2, WebSphere, JBoss, WebLogic, Linux, AIX, Solaris, Windows. Plus public Azure & Amazon EC2 and private Cloud products. We also integrate with Salesforce.com for systems management and have a product available on Salesforce (Smart Correspond). I work with the Compliance and Security Teams to help manage transitions of new product versions with regard to procedure changes and compliance changes. I also work with Development and the Security Managers overseeing the Systems design from a Security perspective.■ Corporate IT Systems Management & Strategy ■ SaaS Systems Management & Strategy ■ Systems Architecture Design■ Cloud Architecture Design■ Project Management■ Compliance Reviews and Audits - PCI DSS, SOC2, ISO27001, HIPAA■ Security Design and Implementation■ Product Management■ Customer Technical Engagement■ Change Management■ Release Management

■ Managing Product Development and QA Teams■ Product Management■ Introduction of Agile SCRUM process■ Managing IT Infrastructure Team and Processes■ IT Strategy

Built up Thunderheads Support department globally for Enterprise customers, building the processes and team to become a top rated support organisation, also managed the IT function globally.■ Salesforce Case Management Design and Implementation■ Service Management■ Customer Relationship Management■ Business Process Design■ Service Level Management and Customer Contract Negotiation ■ Community Design and Management■ Exchange 2007 Rollout■ Corporate IT Management and Strategy

■ Architecture Design of Thunderhead NOW product line■ Systems and Application Architecture■ Database Architecture■ User Experience Design■ User Interface Design■ Product Design■ GUI Coding■ Server Coding■ Standards Development

Designed, Developed and Maintained Thunderhead NOW Product Line■ Java■ Visual Basic.NET■ XSL, XSL-FO, XML, XSD■ Linux, Windows■ Install Anywhere■ Postscript, PDF, AFP

■ Designed, Developed and Maintained Xenos d2e Studio. ■ Designed Designed, Developed and Maintained Xenos d2e Java Product Range porting from C to Java■ Visual Basic■ Java■ AFP■ Postscript■ PDF■ XML

Potters Bar

■ Designed, Enhanced and Maintained multiple product lines ■ COINSflow (Workflow) ■ Advanced COINScan (Image Capture) ■ Advanced COINS-CD (CD Archive) products.■ Visual Basic Development■ SQL Server Development■ Imagebasic■ Kofax■ Rimage CD Automation

Designed and Developed Flowfile workflow product (later called Coinsflow)Visual BasicOracleInformix

IT SupportNovel Netware 386 3.11Microsoft Lan Manager 2.0MAPPER 4GL Admin1100/2200 Unisys Mainframe AdminAS/400 AdminApplication SupportApplication Development in Visual Basic, Clipper, MAPPER 4GLToken Ring NetworksEthernet Networks