Vice President, Operations: Launch | Customer Experience
CurrentOrganizational integrator for wet-lab incubator across fifteen locations. Provide general manager oversite for design, construction, and launch of incubator sites across the globe. Key in taking needs of startups and converting into class A lab spaces designed to spark innovation and collaboration. Supervising cross-functional teams to stay on time and revenue targets, exceed future revenue potentials, improve efficiency and enhance member experiences. Planning and executing strategic goals, managing key projects, structure training programs, and administering budgets. Continually auditing key business processes and recommending improvements. Governing HR and security policies and procedures as well as regulatory compliance. Select Accomplishments:• Spearhead HQ launch team tasked with creating enterprise design strategy and implementing new site developments both domestically and globally. Currently overseeing 10 construction projects with a combined budget of over $100 million and totaling 260K sqft of lab and office spaces.• Lead newly matrixed organization through a significant sqft (49%) and staff (31%) expansion in 2022. Provide executive oversight for existing 12 locations (251K sqft) encompassing over 300 resident companies, 700 members, and a combined annual revenue of $33M.• Create marketing strategy to drive awareness, lead generation, and nurturing campaigns to fill pipeline. Exceeded expectations by 3x by opening with a 40% occupancy rate in Dallas in 2022.• Attained break even six months ahead of projection, a 33% increase over initial site fill projections for new LA location in 2020.