Results oriented, visionary, Management Executive with over 20 years extensive national leadership experience and expertise in customer support, service, sales and marketing operations management, healthcare administrative management, social media management, project management, human resource management, customer relationship management (CRM), multi-site operations, Remote / Work At Home operations, vendor management, organizational establishment and development, $MM Profit and Loss (P&L) budget program management. Proven leader with excellent interpersonal and communication skills. Expert skill levels in training, management, sales, recruiting, staffing, team building and development, coaching, mentoring, motivation, strategic planning, problem resolution, and procedural development. Demonstrated achievements in building and developing productive relationships with multiple clients and vendors while meeting or exceeding service levels (SLAs), key performance indicators (KPIs), revenue goals and profitability targets. Department of Defense (DOD) Security Clearance eligible.Specialties: Call Center / Contact Center Operations and Management, Interim Leadership and Management Functions, Conceptual Guidance, Sales Management, New Product Implementation, Executive Presentations, Recruiting and Staffing, Retention, Quality Improvement, Staff Training and Development, Coaching and Mentoring, Business Restructuring, Process Improvement, Profit and Loss, Project Management, Vendor Management, Human Resources Management, Organizational Change, Scheduling, Team Building, and Motivational Speaking.