Gary Collins Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

IT Manager responsible for managing, maintaining Group Infrastructure, Network and Applications.

Sydney, New South Wales, Australia

• Coordinate the successful delivery of IT projects, ensuring precise adherence to project timelines, budgetary constraints, and stringent quality benchmarks to meet client needs and organisational objectives.
• Provided leadership and guidance to project team members, fostering a collaborative environment focused on delivering exceptional customer service and meeting project objectives with precision.
• Strategically managed project scopes, aligning deliverables with client expectations… Show more
• Strategically managed project scopes, aligning deliverables with client expectations and project objectives to ensure maximum client satisfaction and project success.
• Managed the escalation of customer issues, swiftly resolving operational challenges, and facilitating effective conflict resolution to uphold project momentum and ensure client satisfaction, utilising proactive.
• Applied strong problem-solving skills to address complex project issues, proactively identifying and mitigating risks to project success, ensuring smooth project execution and optimal outcomes. Show less

Sydney, New South Wales, Australia

• Orchestrated Professional Services IT projects, meticulously managing timelines, budgets, and quality standards to maximize client satisfaction and project success.
• Conducted weekly project monitoring sessions, promptly addressing challenges to maintain project momentum and client satisfaction.
• Implemented robust project delivery practices, optimizing resource allocation for efficient execution of Professional Services IT projects.
• Supervised project team members, fostering a… Show more
• Supervised project team members, fostering a collaborative environment for top-tier customer service and project objectives achievement, providing hands-on support when required to ensure exceptional project outcomes.
• Oversaw project lifecycle, ensuring adherence to established processes and procedures.

Sydney, Australia

• Coordinate the implementation, adoption and continuous improvement of IT service management (ITSM) processes (Incident, Major Incident, Problem and Change Management).
• A key driver in the successful implementation of Technology projects, software releases and end user hardware, always ensuring deployments are delivered with no or minimal distribution to users.
• Supporting internal and external customers during the development and management of IT projects in Australia and… Show more
• Supporting internal and external customers during the development and management of IT projects in Australia and Singapore.
• ServiceNow Implementation, including: ITIL processes for Incident, Problem and Change management, Knowledge base, Self-service portal, orchestration and discovery.
• Key point of escalation for Major Incident/outages to KWM infrastructure ensuring fast and coordinated issue resolution and effective communication to both technology and business stakeholders. Developed and documented.

Sydney, Australia

• Supporting internal and external customers during the development and management of IT projects in both Australia and the United Kingdom (UK), including Service level Agreement (SLA) development and management
• Implement and develop a global service desk with uniform processes and procedures along with maintaining a Confluence knowledge base
• Monitoring Technician workflow and ensuring that all information relating to work and time spent on a job is recorded, that the user is informed… Show more
• Monitoring Technician workflow and ensuring that all information relating to work and time spent on a job is recorded, that the user is informed of job status and that Service Desk knowledge bases are kept up-to-date
• Administer JIRA and Confluence globally
• Planning for the introduction and support of new hardware ranging from laptops, video conferencing units, mobile broadband devices through to iPhones and iPads

Sydney, Australia

• Manager of Helpdesk and first point of escalation for Helpdesk issues;
• Oversee all Customer Mail outs (Statements and letters) via Mail houses in Australia and New Zealand;
• Responsible for the IT purchasing and relationships with suppliers such as Telstra, Verizon, Upstream Print Solutions, Blue Star DM and Mailshop;
• Support internal and external customers re: development and management of IT projects in both AU and UK;
• Introduced and implementation of JIRA and Confluence… Show more
• Introduced and implementation of JIRA and Confluence for the global business;

Sydney, Australia

• 1st to 2nd level support (face to face and remote access) for 250+ users ranging from senior managers to administration staff in the Head Office & Regional Offices;
• Build PC’s for deployment to head office staff and laptops for local and regional sales staff;
• Conduct daily morning system checks on network, telephone and fax systems as well as Intranet business tools;
• Log all support jobs in Track IT, continually update job status and progress as well as communicating progress… Show more
• Log all support jobs in Track IT, continually update job status and progress as well as communicating progress and status to the users; Show less

• 1st to 2nd level support (telephone and face to face) for 300+ staff in the head office within a team of three;
• Log all incidents and record work conducted on jobs while keeping users up to date on the incident progress;
• Escalate complex incidents to senior helpdesk engineers and assist as required;

• Liaise with staff relocating between one of the 26 offices within the Land Registry by phone, letter and e-mail, often on very sensitive issues;
• Regular communication with senior managers, solicitors and relocation company;
• Managed the section budget which was in the region of one million pounds (approx $2 million);
• Line management of one member of staff.

Btec National Diploma, Information Technology

Gcse'S