Patrick Voss Email & Phone Number

Chesapeake, Virginia, United States

Researched, tested, and implemented a Resource Management tool and created new process to consolidate IT Application Development demand for Dollar Tree, a $26B Fortune 137 Company. This gave the Application Development area visibility to forecast IT resources along with requested business projects using a single coordinated view.

Thomasville, North Carolina, United States

Transformed Information Technology demand intake process for Old Dominion, a $5B Fortune 500 company, by establishing a project portfolio management practice in direct partnership with senior and executive staff. • Designed and implemented MS Power BI dashboards with SharePoint backend to allow senior and executive visibility into new demand intake, 75+ active projects, and upcoming prioritized work • Established, evaluated materials, and maintained meeting cadence for Architectural Review Board, SDLC Gate Reviews, and IT project updates for 7 corporate Business areas including Operations, Finance, Legal, and others• Reviewed, classified, and assigned $10,000 to $50,000,000-budget project requests. Organized twenty delivery and IT operations teams in estimating technology requirements, staffing needs, and cross-team dependencies.• Achieved a 20% reduction in low-impact monthly IT requests by encouraging senior leadership to cancel obsolete or low-value projects in favor of transformative, high-value business initiatives for their departments. • Forecasted a 12-month portfolio road map and labor capacity model to calculate delta between IT staffing and demand, predict resource constraints, and supply data to inform go/kill decisions at the executive level

Thomasville, North Carolina, United States

Guided IBM Maximo, SAP ECC 6, and Oracle CX development staff delivering business analysis, requirements definition, project management, and technical implementation of SAP modules, enhancements, and support• Hired and directed the implementation team for Oracle CX cloud products: Sales, Marketing (Eloqua), & Engagement Clouds including user training and mobile rollout resulting in increased productivity for 500+ sales team• Supported 5+ SAP modules/business areas including Finance/Accounting, HR/Payroll, Materials Management /Purchasing, Fleet Maintenance, Fuel Management, Warehousing, Cargo Claims, SAP Workflow, and the creation and support of web-based user interfaces to various systems• Created mobile work order application for backend SAP system by leading an iOS developer team and directly owning and configuring X-Code to test and package Objective C / Swift based applications for internal in-house distribution via AirWatch for Apple iPad devices used by 500+ fleet maintenance technicians for 5,000+ vehicles

Thomasville, North Carolina, United States

Spearheaded the organizational change effort to move Old Dominion from a de-centralized purchasing environment spread over 250+ locations to a Center-Led Procurement strategy with the implementation of SAP Materials & Inventory Management (Purchasing/Receiving/Invoice Verification) modules• Centralized the process for ordering, receiving, and issuance of diesel fuel in SAP for 30+ corporate bulk fueling sites to 5,000+ vehicles and was recognized as an award-winning project in CIO and Information Week magazines• Performed SAP Middleware Process Integration (PI) mapping configurations between SAP and IBM Maximo to streamline and improve the company’s procurement systems

Thomasville, North Carolina, United States

Assisted in the operation of data communications networks by installing, trouble-shooting, and maintaining computer hardware, software, and data communications equipment, and supporting end users• Successfully planned, configured, tested and distributed 1,400+ handheld devices for Old Dominion drivers at 150+ service centers on schedule while analyzing and resolving end user issues promptly after launch• Scheduled and executed 500+ Wyse Thin Client firmware upgrades for more than 150+ service centers • Instituted Veritas NetBackup Datacenter Backup Solution to provide critical data restores by organizing and planning backup schedules for more than 15 critical servers and Network Appliance (NetApp) drives at both main and disaster recovery site locations• Performed effective data restorations on demand by analyzing, researching and resolving technical issues to ensure successful data recovery

Thomasville, North Carolina, United States

Provided user support and customer service on company computer applications and platforms for both corporate users and 125+ service center locations• Troubleshoot problems and advised appropriate action with escalation to specific technology areas as needed• Initiated, planned, developed, and launched MS Access forms and database to log daily incoming calls• Improved application to contain call escalations to both Networking and Application Development departments totaling 50+ employees and remained active for 5 years• Created AS/400 user profiles, supported desktop/laptop hardware and Windows applications