Gary Patterson Email & Phone Number

Winston-Salem, Nc, Us

Miami, Fl, Us

Duluth, Mn, Us

Leading Patient Access operations for 14 hospitals and 77 clinics serving patients across Minnesota, Wisconsin and North Dakota.

Dallas, Texas, Us

Interim system Director for multi-state non-profit hospital and physician practice system. Leading patient access and embedded scheduling for 500+ colleagues.

Alpharetta, Us

Interim Patient Access Director (PAD) in Washington DC including initial transition of new colleagues to Savista (formerly "nThrive")Patient Access Services, creating organization structure and leadership for 80+ colleagues supporting of 700+ Academic Medical Group Practice with 40+ registration locations. Worked closely with Savista Education team to create revenue cycle and onboarding training materials for new hire orientation and revenue cycle knowledge transfer. Daily support of practice operations across the organization working with administrators and C-Suite to improve process, financial outcomes and patient experience. Provided mentoring for new on-site director. Supported conversion from Cerner to Epic EHR serving as Patient Access leader and member of ARCR team. Epic experience and ARCR certified.

Plano, Tx, Us

Providing nThrive clients (formerly "MedAssets") with integrated service delivery leadership for front end hospital revenue cycle. Areas of focus include centralized financial clearance center start-up, POS collections improvement, integrated services delivery model design, virtual visual management and lean tools, revenue cycle training, registration quality initiatives, technology implementation, policy development, and managed care denial prevention.Sample Client Impact and Project Results:300 Bed Community Hospital, Nashville MSAo Improved order management process to reduce incomplete orders from turnaround time of 6 days to 0.5 dayso Improved pre-visit authorization (Day 1-3) from 60% to 92% clearanceo Increased POS cash collection 33% year over yearo Reduced overtime by 50% Community Hospital, Northern New Jerseyo Lowered abandoned call rate for centralized scheduling department below 3% through process improvement, cross training and scheduling enhancementso Implemented rapid check-in process for all surgery patients to identify any follow-up steps prior to patient arrivalMulti-State For-Profit Hospital System, Central and Western United Stateso Directed development of revenue cycle training courses and supporting materials for patient access staff leading to delivery of over 1,500 education contact hourso Initiating and supervising POS collections program with supporting reference materials, job shadowing and KPI tracking resulting in $1,000,000 ($1M) increase in POS upfront collections over previous year’s resultso Provided leadership for multiple Patient Access consulting teams (12 total members) supporting for Patient Access technology implementation

Alpharetta, Ga, Us

Providing revenue cycle consulting and leadership for hospital Patient Access projects. Experienced in technology implementation for automated revenue cycle tools, pre-services start up programs, POS collections, revenue cycle training and working closely with Patient Accounting to ensure high quality registration outcomes for clean claims and reducing managed care denials.Sample Client Impact and Project Results: Five Facility Academic Medical Center, Tennesseeo Implemented POS collections program resulting in 140% increase in collections for outpatient surgical center and 36% improvement in in overall collectionso Developed PFS customer service training module for billing staff130 Bed Community Hospital, Northern California o Designed and implemented scheduled financial clearance center for surgery, radiology, cardiac catherization, endoscopy and inpatient serviceso Created Patient Access registration competency evaluation tools o Delivered POS collections training resulting in 35% increase in collections over previous year’s resultso Assisted hospital leadership in Medi-Cal eligibility vendor management by creating account process and documentation work flows

Patient Access Director for two hospital system in Burke County NC. Worked closely with hospital leadership to implement POS collection program, tools and training. Involved in system EHR conversion to McKesson, implementation of palm vein patient identification system and registration quality technology (TKG).

Charlotte, Nc, Us

Responsible for leadership of Patient Access Department for 800+ bed teaching hospital and Level I trauma center. Additionally, led Pre-Services Department responsible for insurance verification, pre-registration and patient liability estimates for five CHS hospitals located in Mecklenburg County. Heavy involvement in process improvement, POS collections, technology implementation, McKesson EHR conversion, and policy development. Assisted with development and implementation of Patient Access electronic work flow tool and telecommuting program for Pre-Services staff.

Mpa, Healthcare Administration

Bsp, Management