Gary Pepper Email & Phone Number

California, United States

Performed intake evaluations on Applications submitted for Mortgage and Property Tax ReliefAssisted applicants in submitting required documentation through State's website, email, and messaging portal. Assisted applicants in submitting correct information for final eligibility review and decisioning.Educated applicants on necessary documentation to qualify for financial assistance.Subject Matter expert on program requirements and State of California requirements/guidelines for programs Evaluate application readiness for complete eligibility review.Managed a large caseload of applications submitted for financial assistance.Processed applications timely and efficiently in accordance with standards set by the State of California. Provided excellent communication/customer service with staff and public.Provided final stamp of approval for Applicants applying to various programs.

Lake County, California, United States

Developed service plans, provided referrals, and monitored progress for students and their families.Utilized a variety of service strategies, including individual meetings, family meetings, home visits, and collateral contacts.Served as initial contact for on-site student referrals, and helped coordinate services provided by other agencies.Participated in Student/Family Study Teams, Multi-Disciplinary Team meetings, Healthy Start Collaborative meetings, and staff meetings and trainings.Provided transportation for families to medical and dental services, and school meetings.

California, United States

Plan, organize and lead a variety of small and large group activities each week through a storytelling experienceUse roleplaying games to foster skills such as empathy, creativity, collaboration, communication and critical thinkingEngage in fun, collaborative storytelling which focuses on the social and emotional development of participantsIdentify and respond to participant behavioral issues and needs report concerns to program directorsMaintain accurate program records including incident reports, ‘table’ notes, and daily attendancePractice and support participants, assistants and peers in positive, collaborative and esprit de corps!

Lake County, California, United States

Provide additional training and direction to subordinates Maintain confidentiality with Sensitive Cases. Report to and provide additional assistance to supervisory staff. Required to accomplish assigned tasks without direct supervisionApply policies, procedures, and programs of the County Social Services Department. Plan and organize a caseload to ensure work is completed timely.Explain complex rules and programs so they can be understood by people of diverse socio-economic and cultural backgrounds.

Idaho Falls, Idaho, United States

Coordinated proper handling of repair calls by verbally determining what is in need of repair, which repair center is capable of completing work order and schedule pickup/drop off of PlayStation unit in need of repair.Provided professional, prompt and courteous customer service, while maintaining call center standards and metrics pertaining to call flow and needs of business.Used all necessary resources properly when determining service call needs, coordinated with other service techs capable of handling specific service calls and delegated calls to service techs to complete work orders.

5800 N Meeker, Boise, Id 83713

Provided professional and courteous customer service with each consumer interaction ensuring satisfaction was achieved before the end of each callProvided information on all products, packages and equipment to customers with every interaction to ensure customer needs were met while also up-selling productsMaintained positive sales experience with all customers spoken with while surpassing sales goals set in placeMaintained accurate records of daily phone calls which included information pertaining to reason for call, what programs, packages and equipment were discussed and pending notes for future inbound calls to provide excellent customer service to customersProvided records and reports of day to day tasks to the supervisor monthly to help determine business and personal goals within the company

California, United States

Performed financial calculations such as checking figures, postings, and documents for correct entry, mathematical accuracy, and proper code usageOperated 10-key calculators, typewriters, and copy machines to perform calculations and produce documentsExpertise in developing and delivering daily, weekly and month-end cashier reports as well as balance sheets for management review within strict deadlinesGenerate and bundle daily deposits for pick-up by armored car serviceKeen ability to analyze cost control, providing timely and frequent financial information that supports both local and corporate goals/objectives.Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.

1340 4Th Street, San Rafael, Ca 94901

Coached employees in successful selling methods and encouraged cross-selling to drive revenueManaged performance evaluations/reviews for all staff in a timely mannerEnsured company and departmental employee policies are followedReviewed weekly times sheets for accuracy and submitted to finance department in a timely mannerFacilitated monthly one-on-one performance reviews with AssociatesConducted Semi-Annual career development check-in’s with AssociatesDeveloped productivity, quantity and quality benchmarks for the Sales Team to support District/Regional goalsWorked with Shift Leads to develop best demonstrated Sales practices for the locationManaged and Monitored key performance metrics as established by District/Region for proactive sales goalsMaintained and provided a positive work environment for Sales team through timely communication, written understandable policies and incorporated Sales team member involvement in the daily work effortsGuided the day-to-day Sales Team answering questions while also managing, maintaining and reporting on ongoing projects assigned by District and Regional Managers.Performed other projects and duties as assigned.

1555 Heartwood Drive, Mckinleyville, Ca 95519

Performed daily review of driver deliveries and sales, settling banking reports daily from that day's activities. Handled monies from drivers and customers ensuring accuracy of all invoices and paymentsMaintaining supply inventory including performing general maintenance on office equipment as neededManaged reception desk including incoming calls, emails, mail correspondence, and other communications Managing filing systems by creating, maintaining, and entering information into databases Greeted clients and visitors as needed with professional attitude and decorum providing informationProgrammed delivery driver and salesman handheld computers for use the following day. Ensured load slips for next day deliveries were printed and handed off to night shift loading teamCompiled reports pertaining to drivers routes for Branch Manager daily review.Preformed daily outbound calls in order to generate sales and increase current client listPerformed weekly inventories on warehouse products and office supplies placing orders for items low in stockProcessed accounts receivable invoices daily ensuring timely payments to outside vendors made by corporateActed as first point of contact accepting and reviewed applications for prospective employees

Mckinleyville, California, United States

Performed daily review of driver deliveries and sales, settling banking reports daily from that day's activities. Handled monies from drivers and customers ensuring accuracy of all invoices and paymentsMaintaining supply inventory including performing general maintenance on office equipment as neededManaged reception desk including incoming calls, emails, mail correspondence, and other communications Managing filing systems by creating, maintaining, and entering information into databases Greeted clients and visitors as needed with professional attitude and decorum providing informationProgrammed delivery driver and salesman handheld computers for use the following day. Ensured load slips for next day deliveries were printed and handed off to night shift loading teamCompiled reports pertaining to drivers routes for Branch Manager daily review.

Arcata, California, United States

Managed reception desk including incoming calls, emails, mail correspondence, and other communications Managing filing systems by creating, maintaining, and entering information into databases.Recording information as needed as well updating paperwork, maintaining documents, and word processing.Greeted clients and visitors as needed with professional attitude and decorum providing informationHelping organize and maintain office common areas.Performing general office clerk duties, errands, and coordinated events as necessary.Organizing travel by booking accommodation and reservation needs as required.Maintaining supply inventory including performing general maintenance on office equipment as needed.Experience also includes interaction as a virtual/remote assistant.

Arcata, California, United States

Managed reception desk including incoming calls, emails, mail correspondence, and other communications Greeted clients and visitors as needed with professional attitude and decorum providing informationProvided prospective future tenants with current list of available housing and applications Handled Monies related to monthly rental payments, initial deposit payments and application feesContacted current and previous property managers/landlords to collect accurate rental references of applicantsContacted current employers to collect accurate employment and income references of applicantsCompiled records and application packets for Property Manager review for placement in housingPublished accurate rental/lease agreements, addendums and additional documents

Bachelor Of Arts - Ba, Early Childhood Studies With An Elementary Pre-Credential Concentration

The Elementary Pre-Credential Concentration in the Early Childhood Studies Major is an interdisciplinary program that prepares students.

Associate Of Science - As, Early Childhood Education And Teaching

Associate Of Arts - Aa, Social And Behavioral Sciences

High School Diploma, General Studies