Gary Quick Email and Phone Number
Gary Quick work email
- Valid
- Valid
- Valid
Gary Quick personal email
I am a seasoned operations expert who leads and motivates high-performing teams to deliver exceptional customer service and satisfaction. I have a proven track record of exceeding metrics and achieving goals, while fostering a positive and collaborative work culture. As a Call Center Manager, I oversee all aspects of call center operations and administration, including human resources, rewards and recognition, and workforce management. I also focus on employee development and leadership, and implement innovative processes and solutions to improve efficiency and quality. I am passionate about creating a customer-centric environment that builds trust and loyalty, and aligns with the company's vision and values.
Tarian
View-
Toc ManagerTarian Sep 2024 - PresentFort Myers, Florida, UsThis position supports Tarian at the national level by managing all activities of the Tarian Operations Center (TOC). The TOC manager leads a team of operators to support Tarian’s 24x7 operations and serves as a centralized resource that is capable of gathering, analyzing and disseminating information to key stakeholders, internal and external customers, related to Tarian operations.
-
Call Center ManagerCharter Communications May 2015 - Feb 2024Stamford, Connecticut, UsContact Center Manager with broad experience in all aspects of call center operations and management, including human resources, rewards and recognition, and workforce management. A emphasis on employee development and leadership, while maintaining a success and goal oriented mindset. -
Tier 3 Call Center ManagerTime Warner Cable Mar 2012 - May 2015Contact Center Manager with broad experience in all aspects of call center operations and management, including human resources, rewards and recognition, and workforce management. A emphasis on employee development and leadership, while maintaining a success and goal oriented mindset.Managed at residential call center level, the transition from Insight Communications to Time Warner Cable.
-
Hsi Tier Ii Call Center ManagerInsight Communications Aug 2006 - Mar 2012New York, New York, Us• Managed 3-5 Call Center Supervisors and 75 Technical Support Representatives responsible for end user support for cable modems, email and internet connectivity• Created and improved processes regarding customer care• Provided training when new processes were created or when reps had questions regarding how to complete work• Received escalated customer calls and emails to resolve customer issues• Received calls and emails from internal departments and escalated issues to other departments within the company to speed or to reach resolution• Coached and mentored representatives• Reported call center statistics, adjustment activity• Tracked tardiness, absentees, reviewed time off requests; filled out absentee tracker for comparison with office administrator and human resource data• Reviewed individual time sheets for accuracy and ensured timely delivery to payroll -
SupervisorCharter Communications 1998 - Aug 2006Stamford, Connecticut, Us• Provided leadership and direction to the Charter Business National Accounts team (commercial sales support and account management)• Responsible for the day to day operations within an inbound call center environment• Conducted monthly reviews, reviewed call center efficiency measurements, and generated performance reports, manage call center budget• Implemented a performance based monthly rewards and recognition program that positively impacted morale and productivity
Gary Quick Skills
Gary Quick Education Details
-
Purdue University
Frequently Asked Questions about Gary Quick
What company does Gary Quick work for?
Gary Quick works for Tarian
What is Gary Quick's role at the current company?
Gary Quick's current role is Seasoned Manager | Operations Administration, Organizational Leadership | Customer-Centric Manager Delivering Operational Excellence.
What is Gary Quick's email address?
Gary Quick's email address is ga****@****ick.com
What schools did Gary Quick attend?
Gary Quick attended Purdue University.
What skills is Gary Quick known for?
Gary Quick has skills like Call Centers, Workforce Management, Management, Leadership, Telecommunications, Telephony, Customer Experience, Customer Satisfaction, Troubleshooting, Process Improvement, Call Center, Customer Retention.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial