Gary Rankin Email & Phone Number

Key West, Florida, United States

Serve as the main point of contact for customers and work closely with service technicians to advise on the care of a vehicle for maintenance in accordance with manufacturer’s specifications.• Communicate effectively with customers providing them with accurate written cost estimates and solutions to their automotive concerns.• Oversee technician times for repairs, appointment scheduling, and maintain product knowledge to ensure customer satisfaction and repeat business.• Monitor and implement strategies to maintain, and exceed, monthly sales goals and Customer Service Index surveys.

Nationwide

Led a cross functional team of up to 170 remote auto claims adjusters and 15 Associate Managers for a major insurance provider, ensuring quality customer service and driving performance improvement initiatives for proper auto claim handling.• Managed up to 15 teams with a Trainer-to-Staff ratio of 12 to 1, overseeing tasks including auto claim file assessments, employee evaluations and addressing misconduct.• Nurtured a collaborative and team-oriented culture through organized weekly training sessions to empower employees to reach their maximum potential, cultivating a positive work environment and accommodating the evolving needs of the client.• Completed one on one coaching for lower producing employees, individual assessments, administrative actions and updated Standard Operating Procedures to ensure client metric and quality.• Sustained a client relationship through weekly meetings aimed at ensuring adherence to production and quality standards, while also upholding high levels of productivity.

Nationwide

Provided a crucial role efficiently and fairly facilitating the resolution of auto insurance claims for all parties involved. • Operated independently to evaluate auto damages, collect relevant information, investigate factors, and provide guidance to auto policyholders throughout the claims process. • Demonstrated versatile experience in responding to large-scale weather catastrophes, adeptly handling auto claims. • Provided exceptional customer claim service according to standards to ensure all procedures were followed accurately and ethically.• Negotiated settlements with claimants, ensuring fair compensation for damages covered by the auto insurance policy.• Assumed leadership of a 23-member team of Field Auto Adjusters, orchestrating their deployment for hurricane response initiatives with a dual focus on mitigating additional damage and meeting policyholders' requirements effectively.

Road Town, Tortola, British Virgin Islands

Responsible for overseeing the daily operations of two automotive parts stores, an automotive service center, and an automotive body shop, as well as managing a team of 43 employees.• Implemented training strategies and optimized service processes to enhance efficiency within the service department, resulting in increased sales performance.• Enhanced staff morale by creating an incentive-based compensation model. • Coordinated the installation of a new commercial door lock system, which reduced internal theft by 65% within the first month. • Enacted a comprehensive return policy centered on monthly cycle counts and the discontinuation of obsolete parts, resulting in a significant reduction of nonproductive warehouse space.

Austin, Tx

Managed a team of up to four auto parts sales representatives that included creating and implementing a new incentive-based pay structure for sales team and developed comprehensive training initiatives focused on elevating customer service, fostering customer retentions, and refining interpersonal skills.• Attained inaugural Sales Manager role in company's 28-year history, demonstrating exceptional leadership and sales acumen.• Recognized as a Recycled Auto Parts Vendor of the Year by esteemed corporate collision center for consecutive years 2009 to 2013, highlighting commitment to excellence and customer satisfaction.• Awarded first salesperson to achieve $1 million in gross sales in a calendar year during a prior employment period with A1 Partsmart from 1998 to 2004.

San Marcos, Tx

Managed the establishment and operations of a new auto accessories department within an automotive dealership. • Oversaw hiring, vendor relations, budgeting, and promotional initiatives to drive after-market sales and enhance customer engagement. • Successfully created the aftermarket accessory program that captured new car sales by offering multiple levels of new or used vehicles and coordinating with the finance department.• Created auto displays utilizing customized vehicles in local events to direct attention to the dealership.

San Angelo, Texas Area

Served as the main point of contact for customers and worked closely with service technicians to advise on the care of a vehicle for maintenance in accordance with manufacturer’s specifications. • Communicated effectively with customers providing them with accurate written cost estimates and solutions to their automotive concerns. • Oversaw technician times for repairs, appointment scheduling, and maintained product knowledge to ensure customer satisfaction and repeat business.Provided exceptional customer service to ensure customer satisfaction and repeat business Communicated effectively with customers, providing them with accurate information and solutions to their automotive concernsMaintained a high level of product knowledge to accurately advise customers on service options and repairsEmployed at same location prior from January 2005 - April