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I am a hands-on and strategic senior executive leader with expertise in Customer Success, Technical Support, Product Management, Product Marketing, Sales and Operations. I enjoy growing companies, building teams and processes, solving problems, motivating employees, impressing customers and creating investor value. I have worked for start-ups, turnarounds and public companies. My passion is leveraging my experiences to create amazing customer and employee experiences while driving significant business outcomes.
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Chief Customer Care OfficerRightworksLexington, Ma, Us
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Executive Vice President Of Customer CareRightworks Oct 2023 - PresentNashua, New Hampshire, UsAfter almost 2 years in a Hybrid Product/Care role, I am now focused entirely on leading our Care team consisting of Success and Technical Support professionals focused on delivering outstanding world-class service to our customers. -
Executive Vice President Of Cloud Products And Customer CareRightworks Dec 2021 - Oct 2023Nashua, New Hampshire, UsI am currently serving in 2 roles. I am a matrix general manager for Right Networks Cloud Products which includes our robust application hosting platforms and cyber security products. I am also the functional leader for our Customer Care teams which provide Success and Support to our over 250,000 end users of our cloud, software and educational products.
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Vice President Of Customer CareRightworks Feb 2018 - Dec 2021Nashua, New Hampshire, UsI lead a team of talented technical support and customer success professionals that provide world class service to our accounting professionals and small business clients. I am responsible for strategic direction, financial planning and operational execution of our Customer Care strategies.
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Vice President Of Business DevelopmentGlowtouch Technologies Jun 2017 - Jan 2018Louisville, Kentucky, UsSince 2002, GlowTouch Technologies has been providing rock solid customer support services, network & systems monitoring and agile software development to enterprises all over the world. We specialize in mastering your company’s business and becoming an extension of your operations. We are a six-time Inc. 500/5000 award winner and presently have over 1,200 employees across North America and Asia.I helped identify, close and on board new clients, while also playing a consultative leadership role with our contact center operations. -
Sr. Vice President, Customer ServiceThe Endurance International Group May 2002 - Sep 2016Jacksonville , Fl, UsA leading provider of cloud-based platform solutions designed to help small and medium-sized businesses succeed onlineI was member of the Senior Leadership Team that grew the company from a venture capital funded startup with 20 employees, 13,000 customers and $2M in annual revenue, through 3 private equity transactions, 70+ acquisitions, and an IPO to over 4,000 employees, 5.4 million customers and over $900M in annual revenue. I’ve played a number of roles over the years in Technical Support, Customer Service, Success and Operations, always focused on being the voice of our customer, managing budgets, promoting our products and services and protecting our business. I was integrally involved with integrating all acquisitions as well as capital restructuring events through private equity to the public markets. -
Director, OperationsEsupportnow 1999 - 2001Pioneering Multi-Channel Outsourced Customer Service Solutions ProviderAs a founding member of this startup, I oversaw all aspects of Contact Center Operations, focused primarily on newly emerging consumer support technologies of online chat and email support
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Supervisor, Customer CareNstar, Now Eversource Energy Jan 1998 - Sep 1999Westwood, Massachusetts, UsNew England's largest energy provider, proudly serving more than 3.6 million electric and natural gas customers in CT, MA and NH.Supervisor in Customer Care Contact Center.Participated in Merger Integration Team with Commonwealth Energy, resulting in Merger of 2 companies. -
SupervisorKeybank Sep 1996 - Dec 1997Cleveland , Ohio, UsSupervisor in Key Educational Loans Call Center focused on Sales, Service and Origination of student loans and other financial products for education. -
SupervisorDaniels Law Offices 1991 - 1996Law firm focused on resolution of outstanding educational loans.I led a team of legal assistants that worked with clients and borrowers to achieve optimal outcomes for both.
Gary Engel Skills
Gary Engel Education Details
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University Of Massachusetts AmherstEconomics
Frequently Asked Questions about Gary Engel
What company does Gary Engel work for?
Gary Engel works for Rightworks
What is Gary Engel's role at the current company?
Gary Engel's current role is Chief Customer Care Officer.
What is Gary Engel's email address?
Gary Engel's email address is ge****@****eig.com
What is Gary Engel's direct phone number?
Gary Engel's direct phone number is +178132*****
What schools did Gary Engel attend?
Gary Engel attended University Of Massachusetts Amherst.
What skills is Gary Engel known for?
Gary Engel has skills like Saas, Sales, Analytics, Call Center Development, Business Development, Call Center, Web Hosting, Bpo, Management, Leadership, Mergers, Start Ups.
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