Visa Direct, Global Platform & SolutionsCross Border Solutions Business AnalystFacilitate the development and delivery of Visa Direct product solutions for cross-border remittance clients, ensuring readiness and adoption of the Visa Direct platform across North America. Solutions including, Account, Card, Wallet and Value Added Services (Partial Auth and Account Validation)Act as a proactive problem-solver with deep payments industry knowledge, co-designing solutions and guiding partners through financial technology integrations.Provide technical leadership, leveraging data-driven insights to enhance consumer adoption.Communicate with internal and external stakeholders on solutioning directives.

Created and supported a new digital payment network and successfully created revenue by establishing a cardless transaction network. This initiative encompassed a full product life cycle, beginning with market research and feasibility studies during the concept phase to gauge the network's potential. The design and development stages were led by collaborating with cross-functional teams to create a platform that was both user-friendly and secure.The product team successfully developed and released the cardless transaction network on existing ATM and Self-Checkout kiosks. The entire product lifecycle was managed, with strategic planning, business case formulation, and management of cross-functional teams. Internal sales training was implemented, significantly enhancing product adoption and customer experience through market and transaction analysis. These efforts ensured that the solutions met the evolving needs of customers. www.ncrpay360.com

NRT is a global fintech leader specializing in mission-critical payment platforms and guest services technology for integrated casino resort operators. Their solutions include secure payment systems, financial and marketing kiosks, AML compliance tracking, financial intelligence, electronic marker solutions, digital loyalty, marketing platforms, and an advanced table game platform. NRT's technology integrates innovation, security, and strategic partnerships and is utilized by casinos, race and sports operators, lotteries, banks, and retailers worldwide.Lead a remote team in the digital payments division. Initiatives included adopting Salesforce for CRM, leveraging data analytics for kiosk product enhancement, and fostering an initiative-driven culture. Operational excellence was achieved by resolving customer satisfaction issues, analyzing ticket trends, and reducing operational downtime to boost revenue. Overseeing more than 1,000 accounts across the U.S. and Caribbean, effective customer relationship management processes were established. The role also involved engaging with C-level clients, contributing to proposal development, and maintaining a strong industry presence through trade shows.

Managed a remote relationship team overseeing more than 150 gaming accounts, ensuring compliance with regulatory standards for ATMs in the gaming industry. Responsible for setting the departmental vision, pursuing product enhancements, and prioritizing the product roadmap. Part of the product innovation team, managed debit network routing for revenue optimization, and prepared RFPs, pricing strategies and capital committee requests. Additionally, main point of contact to senior casino management, coordinated software and hardware updates for over 1,100 ATMs and kiosks to maintain PCI and ADA compliance, and served as a liaison between support teams and the Gaming Services division. My leadership motivated employees to exceed annual division goals by double digits.

Additional Relevant ExperienceSPRINGBOK SERVICES / BRIGHTWELL PAYMENTS, INC, Englewood, COExecutive Director of Client Solutions• Developed and implemented dynamic Visa and MasterCard prepaid debit card programs for national clients.Built the channel relationship teams and trained the Directors on customer implementation processes.• Cultivated strong relationships with key VAR partners at the executive level, fostering a collaborative environment that facilitated knowledge sharing and joint sales initiatives.• Contributed to rapid expansion of relationship teams by implementing effective training programs that expedited onboarding new customers in fully integrated prepaid card program.• Built out Salesforce CRM, designing format to streamline and enhance efficiency of relationship and sales teams.• Played active role in shaping revenue growth strategies and contributed to pricing discussions, ensuring competitive pricing models, and minimizing card breakage rates and network interchange.• Responsible for over $36 million in prepaid billings in 2009• Focused on account development, relationship management and program implementation, consistently surpassing revenue goals by 192%.US BANK, Littleton, COSenior Relationship ManagerManaged large ATM portfolios within retail sector, specializing in cultivating strategic relationships, particularly in grocery and convenience store environments. Oversaw entire fleet of 1.2K ATMs for Circle K c-stores. • Consistently exceeded annual sales and account retention quotas, earning multiple Pinnacle awards for top sales and recognition for impactful contributions.JP MORGAN CHASE, Houston, TXAVP, Program ManagerLed membership lending programs for major brands like McDonald's, Hallmark, Exxon, Mobil, and Amoco. Directed dedicated team in soliciting and servicing loan products. Programs boasted substantial loan capacity of $270M.