Led the Tesco.com International Grocery Home Shopping and International General Merchandise Online development and deployment of new businesses into new and existing countries within Central Europe. (e-commerce implementation)

Tesco Direct, part of the Tesco online £2.5bn+ turnover business and one of the UK’s largest General Merchandising businesses offering customers a multi channel experience. Responsible for the management and ongoing strategic development of the order fulfilment and delivery to home and store operations including • e-commerce fulfilment operations (Including F&F clothing and wine by the case)• Operations planning.• Catalogue shop stock replenishment.• Multi-channel deliveries… Show more Tesco Direct, part of the Tesco online £2.5bn+ turnover business and one of the UK’s largest General Merchandising businesses offering customers a multi channel experience. Responsible for the management and ongoing strategic development of the order fulfilment and delivery to home and store operations including • e-commerce fulfilment operations (Including F&F clothing and wine by the case)• Operations planning.• Catalogue shop stock replenishment.• Multi-channel deliveries to home and 1500+ Click and Collect store locations• White glove large item and furniture home delivery• Large appliance delivery and provision of all associated services.• Drop ship supplier management.• Commercial relationship, negotiations and performance management of Couriers / 3PL Logistics providers.• Returns.Successfully • Delivered year on year cost reduction by embedding a culture of continuous improvement within the multiple fulfilment operations.• Defined the service and led set up of the on line large item e-fulfilment and two man white glove delivery service. Successfully set up the on line wine by the case next day delivery to home operation.• Led the set up of the F&F clothing on line e-fulfilment and delivery operation delivering to UK, Europe and the rest of the world.• Built strong teams. Achieved Investor In People Gold accreditation. • Led a cross functional team in the re-design and implementation of new Drop Ship supplier end to end process resulting in enhanced performance management, increased sales and customer satisfaction. • Led the Customer journey enhancement plan for home delivery. Show less

Responsible for the management of open and closed book Logistics contracts for the provision of dedicated warehouse and white glove home delivery services on behalf of a number of major high street Retailers. Key accountability for Client relationship, strategic operational development, personnel, service, safe working practice and management of P&L. Managed TUPE transfer. Successfully reduced costs by 48% whilst enhancing quality and customer service.

Managed the movement of a Division of Hays PLC to new locations whilst maintaining the business continuity for 12 major Retail support contracts, Release of £30m capital. Responsible for the Project Management of an £8,3m new build warehouse, with a £1m fit out budget - achieved on time and within budget. Led the successful recovery of a major retail contract. Within six months attained a service level of 99.26% from start up service level of 60%.

Commercial, strategic and operational responsibility for the management of a national dedicated delivery service delivering flat pack and soft furnishings on behalf of IKEA. The service employed 500+ staff across 14 sites encompassing Service Centres, Distribution Hubs and Home Delivery Units. The contract had annualised revenue in excess of £00M's. Achieved a 40% reduction in cost per delivery. Reorganised and established multi function Customer Service Call Centre. Supported the set up of new… Show more Commercial, strategic and operational responsibility for the management of a national dedicated delivery service delivering flat pack and soft furnishings on behalf of IKEA. The service employed 500+ staff across 14 sites encompassing Service Centres, Distribution Hubs and Home Delivery Units. The contract had annualised revenue in excess of £00M's. Achieved a 40% reduction in cost per delivery. Reorganised and established multi function Customer Service Call Centre. Supported the set up of new operations within Europe. Show less

Responsible for the management of a national dedicated, multi site, logistics contract on behalf of Cargill PLC, delivering edible oils and Glucose. All products delivered were to specified times. The contract had annualised revenue in excess of £0M's. Re-negotiated Terms and Conditions within a unionised environment. Successfully delivered Service and Cost Improvements.

Responsible for the management of 3 dedicated contracts in the Food Manufacturing Sector delivering liquid and powder products to specified time delivery windows. These contracts operating from 3 locations had combined revenue of £0M's employing 54 people in a unionised environment and were operated on behalf of Cargill Tilbury plant and Allied Mill. Transformed the operations, achieved a 30% increase in fleet utilisation. Designed and set up dedicated food warehouse for highly specialised… Show more Responsible for the management of 3 dedicated contracts in the Food Manufacturing Sector delivering liquid and powder products to specified time delivery windows. These contracts operating from 3 locations had combined revenue of £0M's employing 54 people in a unionised environment and were operated on behalf of Cargill Tilbury plant and Allied Mill. Transformed the operations, achieved a 30% increase in fleet utilisation. Designed and set up dedicated food warehouse for highly specialised products. Show less