Helping solve today’s challenges. I am a passionate leader and trainer with 17+ years of Software As A Service (SaaS) experience in B2B and B2C environments across pre and post sales; consulting; account management and Customer Success. On multiple occasions I have embedded the customer success function within a company leading to improvements in customer retention, higher share of customer wallet and improvements in overall customer satisfaction and advocacy.I have over 20 years of achievement in business and technology across a variety of domains including Business Strategy (internal and client engagements), Customer Success, Business Analysis, Change Management and Project Management. Acting as an instrument of change, I have successfully led operational improvement, technology and digital transformation programs in corporate, enterprise and government organisations. I have an ability to pragmatically approach complex project delivery, stakeholder and commercial issues. I have built strong team cultures across local and geographically diverse groups, focusing on outcomes. Experience across multiple industry sectors including technology, utilities, finance, retail, healthcare, logistics, agri-business, government.If you’re interested in grabbing coffee and talking shop or need help solving a challenge, please send an email my way (gary.rubinstein1 @gmail.com)Strategy – Business & Technology | Customer Success Management | Software Implementation | Customer Onboarding | Presales / Solution Engineer | Account Management | Relationship Management | Change Management | Project Management | Business Analysis | Stakeholder Management | Lean Six Sigma | Channel Management | Workshop Facilitation | Leadership| MentoringDISCLAIMER: This is my personal LinkedIn profile. Any views, postings, comments or opinions expressed here represent my own, not those of the people, employers or organisations that I may or may not be associated with.