• Designing a new best in class delivery model for technology at Steer Automotive Group.• Building a new IT Ops service desk and Field Engineering model for the UK.• Collaborated with various Application providers to enhance technology capabilities.Building a best in class IT team for a £billion business.

Director and major share holder of CSL. A company that brings experts together. Interim assignments to some of the worlds biggest companies. Provision of experts to your business.

Part of the extended leadership team for a services team that grew from $250 million EMC standalone team to a $1billion Dell Technologies Services team. Overachieving on business development targets every year and improving the customer satisfaction score for transitioning customers. Supporting transition, solutioning and business development of standard services solutions across the Dell Technology Services portfolio. Accountable for the strategy and execution of Managed Services teams for standard, leveraged and pre packaged deals for the Dell Managed Services business. Building standard solutions with Portfolio teams for Dells customers in the commercial and lower end enterprise customers. Owning all rollovers and renewals for the managed services business and growing them from 60% to 90% successful with delivery teams. Directing the roadmap for portfolio teams and delivery teams building service based products for all customers in the Dell Services business. Building entry level services solutions for Cloud, CRS, Converged, Data Protection, COLO and Storage. Supporting and developing additional business in each geography globally. Providing sales and service enablement for new products and services ensuring a smooth transition into the global sales teams. Colo enabled off premises services improving the pipeline by over 30%. Transition of managed services at the start of their Dell contracts reducing the risk to the customer and Dell of any early issues. Personal accountability for a German Telco service recovery and for stand up of an UAE based service provider.

Virtustream was the Dell Technologies Cloud company. I was global lead for the Cloud Service Provider practice responsible for the growth of a global practice during 2017. The global team doubled the size of CSP's and revenue associated to these complex and varied deals. Each CSP would buy a cloud solution from Virtustream to set up a metered Cloud Service for their clients. I was responsible for pre sales, architecture, transition and delivery of each CSP customer. Virtustream, a Dell/EMC Federation company, is the enterprise-class cloud service and software provider trusted by enterprises worldwide to migrate and run their mission-critical applications in the cloud. For enterprises, service providers and government agencies, Virtustream’s xStream cloud management platform and Infrastructure-as-a-Service (IaaS) meet the security, compliance, performance, efficiency and consumption-based billing requirements of complex production applications in the cloud—whether private, public or hybrid. Virtustream was headquartered in US with major operations in 10 countries.

Employed as the Director of Service Architecture & Enablement responsible for the design and implementation of managed services across Europe. I was responsible for a pan European team of Service Architects who supported sales and service design activity for Colt's integrated managed services.

Working on-site with Colt providing service management, service design and transformation expertise. I helped to produce a service strategy and designing models to ensure a new business unit could operate, run and manage services for existing and new customers.

I was Operations Director and a share holder for this successful small business that delivered big benefits to its clients through its key Service Management and Consultancy offerings. Smartsource GB offers Outsourcing Advisory, Organisational Improvement, Solutions Consulting, Service Management Consultancy and various resourcing services to its clients. I was one of the founder directors of SSGB. I was responsible for business development, marketing and client sponsor for several of the biggest clients. Tesco's, Morgan Sindall, Computacenter, BT ITS, Wincor Nixdorf, Fujitsu.

Leading a solution design for a large managed service into a retail top 4 client. Part of the bid team providing services and commercial advice.

I set up an offshore service desk and service solution/model for a fast growing Telecoms company within Tesco.Sourced new suppliers for office installs and maintenance agreement for shop IT equipment.Helped identify and manage areas for transformation and improvement. Managed infrastructure and applications projects within a transformation programme. Designed and implemented a BPO service to support the branded business.Using service towers I documented all IT/IS services for the board.

I was the founder and sole Director of CSL. I worked with a number of partners and associates and have a vast network of contacts. CSL helped customers understand the true benefits of Customer Service & Outsourcing Solutions. We offer valued services to our clients and worked hard to become trusted by senior managers and directors. We worked with great brands such as Morgan Sindall, BT Engage IT, Scottish Enterprise, Lynx Technology and Tescos. CSL was merged with Smartsource to create SSGB in 2011.

MSS was a joint venture with three partners providing Service Management Consultancy, Commercial IS Management and Technical Solution Consultancy. Responsible for business development and strategic consulting.

Review of IT services and service management modelling - this contract was owned by MSS. This was a great contract to work on from procurement to implementation. Key architect running the RFP for this substantial solution and outsource for the SDS management team.

Helping define services strategy and redesign of support process. Providing solution design expertise for major managed services.

Employed to source a new partner for a managed service and partners to provide complicated programmes of change. Managed the service delivery implementation creating a framework for delivery of new shared services. Owner of a new shared services model/solution.

Solutions Consultant working on pre sales and shaping of managed service opportunities. Working with Morgan Est.

Service Manager to several of the companies top customers. Sportsworld, BMW and Barclays CIO

Head of Contracts and Assurance for the Support Services Business Unit. Management of the contracts team for CC managing the contract base and assuring large contracts.Manager of the Service Management Consultancy. Set up and development of a team of Service Management Consultants supporting CC's customers and the Sales teams.Service Manager for several of CC large financial services managed service contracts. BNPP, Cogent, Internal IS teams.

Managed several retail customers- headed 3 operations POCL, ICL Internal, WH Smith and Debenhams.

Royal Navy Leading Hand managing small teams. Served on HMS Illustrious and HMS Brilliant. Honoured by being awarded the NATO medal for Duties in the former Yugoslavia. Represented UK at D Day 50th Anniversary in France. Roll out of the first NT4 secure and insecure Network with Fujitsu. Set up of PJHQ admin systems and processes. 320 away team ,SFSG. Specialised in pay, administration and technology support. Born in Barnet made in the Royal Navy.

Senior Customer Services Specialist. Specialised in database testing and insurance products for personal loans.