As head of IT my role is to oversee and ensure the efficient operation of all of the association’s IT Technology & Services solutions.I work closely with CNA leadership stakeholders in order to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.Enterprise Applications responsibilities include web & applications development support business goals, meet user requirements, and seamlessly consolidate across the organization. • Ensure that the development, deployment, and support of Enterprise Applications is in line with organizational and Information technology strategies, maximizing operational effectiveness. • development of web and application roadmaps, consulting business function leads, system integrators and vendors. • Lead the web and application development team ensuring that collective and individual objectives are aligned to business outcomes; also ensuring that skill and resource levels are maintained and appropriate. • Guide the Developers in the complete end-to-end delivery lifecycle for application builds with strategic understanding of application lifecycle • Lead the planning, design, development, and deployment of M365-based solutions; work closely with business areas to recognize the need for various apps within M365 and work on configuration and roll out of the solutions. This may include but is not limited to: • Oversee standardization and centralization of all enterprise applications and web development inventories across the organization. • Manage system integration within the organization by leveraging applications and systems that work well together to help us become more efficient and effective.CNA is the national professional voice of registered nurses in Canada.

Management responsibility of services, service providers and related services levels.Responsibility for telecommunications, network and data center services provided through outsourced near shore service providers.Measured and reported on service metrics that identified success or issues for the vendor services being provided.Recommended and coordinated the implementation of change for telecommunications, network and datacenter services.Provided leadership and guidance ensuring alignment of solutions with business requirements.Analyzed and measured service performance against SLAs for provided services.Negotiated , procured and managed service and support contracts and SLA,s for infrastructure IT services.Measured vendor SLA commitments, Ensured vendors met contract commitments and ITIL practices. Provided leadership in the defining and implementation of vendor provided solutions. Managed services budget.

Responsibility of IT operational business solutions and a team of 15 technical support professionals.. Provided strategic planning for corporate requirements.

Responsibility of Data centre systems and a team of 9 technical support professionals. Strategic planning for R&D and corporate computing.

Senior team member of a small group of software engineers focused on new industry solutions and services.

LAN administrator, System manager, IT/R&D support

Sr Programmer/Analyst supporting core business systems and solutions.

Programmer/Analyst/DBA supporting core business systems and solutions..

Applications Programmer supporting core business systems and solutions.

Datacenter system support for Canada life/Royal Trust.