Gary Sause Email & Phone Number

Alexandria Va

Alexandria Va

Manage work flow. Assist walk in customers. Run reports to ensure metrics are being met. Communicate between customers and coworkers. Take care of everything else too.

20310Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within Pentagon environment in accordance with current or revised Help Desk SOP\'s and/or service level agreements. Troubleshoot problems encountered using microcomputer software; Perform hardware/software testing and installation; Perform network and desktop based detection of viruses to counter/eliminate/control; Detect, contain and eliminate virus infestations; Provide limited one-on-one desk side training for customers requiring assistance on standard software applications and/or IT equipment; Provide general technical support for all dial in/remote access systems and other remote systems; Evaluate hardware, firmware, peripherals, software packages, etc., for use by staff and provide recommendations to accomplish the desired objectives; Ensure technical safeguards are maintained to provide controlled user access, integrity of electronic mail, applications and user data Call center - handle/receive 50-70 calls per day - Customer service oriented.

Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within Pentagon environment in accordance with current or revised Help Desk SOP\'s and/or service level agreements. Troubleshoot problems encountered using microcomputer software; Perform hardware/software testing and installation; Perform network and desktop based detection of viruses to counter/eliminate/control; Detect, contain and eliminate virus infestations; Provide limited one-on-one desk side training for customers requiring assistance on standard software applications and/or IT equipment; Provide general technical support for all dial in/remote access systems and other remote systems; Evaluate hardware, firmware, peripherals, software packages, etc., for use by staff and provide recommendations to accomplish the desired objectives; Ensure technical safeguards are maintained to provide controlled user access, integrity of electronic mail, applications and user data Call center - handle/receive 50-70 calls per day - Customer service oriented.

Design Elfa spaces for customers based on written dimensions, ensuring high customer satisfaction, arranging delivery and installation.

Performed all pertinent duties related to various short-term administrative positions. Position included preparing materials for conference, enabling group facilitation, performing administrative responsibilities, as well as general office organization and work flow improvement tasks.

pull all pertinent information from reports sent in by grantees and enter information into data system; Tracking Lead - train all team members on procedures and illustrate important aspects of the standard operating procedure for maintaining documents; Weekly Reports - communicate and work effectively with other members of the team to report important data back to grantee/pilot managers in EPA for approval or edits; Information Systems Analyst - Respond to phone and e-mail requests for information regarding Superfund sites across the country . Deal directly with clients over the phone and via e-mail and provide clients with current and accurate information on the status of Superfund sites. Coordinate efforts with all members of the team; Policy/Program Implementation Support/Assistant Project Leader - Perform mail merge and adjust to changes in tasks, letter printing, table tents, set up data files for mail merge - ensure that deliverables are neat and error free; Energy Star; Enter data and update building profiles for a web based Energy Star building profile system.

Performed secretarial duties requiring knowledge of company policy and technical proficiency in word processing and excel. Engaged in activities requiring initiative and professional judgment as well as thorough knowledge of the responsibilities of the partners and managers. Responsible for administrative tasks such as tracking, scheduling calendars, and travel arrangements (airline, train, hotel, car rental, travel reimbursement) for partners and managers.

Facilitate and approve the import/export and repair of airline passenger processing equipment. Review warranty status and breakdown history of specific equipment, identify airline needs, and determine cost efficiency of new purchase vs. equipment repair. Purchase networking equipment; source and select monitors, printers, modems, boarding gate readers, synoptic hubs, and motherboards. Issue purchase order numbers; obtain return material authorization numbers from numerous vendors across U.S. and Canada.Process invoices from vendors and freight forwarders including: closing accounts, preparing and distributing reports to account department, and maintaining accurate records of all transactions.Also:* Close accounts; prepare and distribute reports to accounting department.* Maintain accurate, up-to-date records of all transactions.* Interact with shipping/receiving, warehousing, and project coordination departments.* Ensure primary customer (SITA) and secondary customers (220 sites) are satisfied with Equant' service.* Improved quality of service by increasing volume of vendors, expanding choices.* Lowered repair costs through fair price sourcing and select purchases.* Reduced company processing fees, and re-shipment costs through introduction of innovative communication approach to customers and vendors.* Streamlined data processing, shipment tracking methods, filing, and prioritization.

Assumed full authority and teacher responsibilities. Taught 20 to 40 students per class.

Building, Testing & Upgrading of Governmentally Regulated Equipment NYS Emissions Testing)Downloaded new information into emissions testing machines. Upgraded software for Dynamometer.Traveled Long Island area testing equipment on site. Provided customer service to Manhattan territories

Worked with autistic children. Performed developmental exercises and engaged in education activities including testing and learning facilitation. Supervise children and ensure safety during recreation.

Bachelor'S Degree, Psychology

Internship, Adult And Adolescent Behavioral Medicine

Worked in the Adult and Adolescent Behavioral Medicine Units.

Bachelor Of Arts, Psychology

Internship, Retirement Services