• Learn Macy's systems and procedures to enhance selling efficiencies and complete support duties.• Demonstrate ability to work in a fast-paced environment, handle multiple priorities, and learn new procedures. Ability to work as part of a team, but also able to complete tasks independently.• Complete all processing and receiving activities in accordance with productivity standards timelines.• Assist the Merchandise Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets.• Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment.

• Manages pick ticket orders from management and staff; physically pulls inventory from the shelves and stages items to ensure accurate delivery of products.• Operates scanners so that the proper order is picked and managed accurately.• Enacts ability to work well on a team but be self-motivated and independent at times.• Work consecutive overtime days during peak season while orchestrating attention to detail with ability to stay on feet for extended periods of time.• Operates handling equipment and ensures safety regulations are followed.• Ensures distribution center goals are met.• Performs other general distribution center duties as needed.

• Lead network initiatives for existing and prospective VAR clients by transforming business requirements into technical requirements and choosing the right technologies to fulfill their needs.• Provide Tier III escalation support for phones, desktop, remote and peer-to-peer network support in SBE environments.• Collaborate with remote clients to work through application troubles and internet connectivity issues resulting from software upgrades, network and hardware configurations.• Interface with VAR vendors and network service providers to address client issues, e.g., system, software, hardware, infrastructure outage alerts from initial intervention to final resolution.• Utilize high level of communication and interpersonal skills to establish and maintain positive and productive working relationships with team members and clients.

• Perform proactive monitoring and support on all QTS hosted managed customer or network equipment and on the critical infrastructure including but not limited to HVAC systems, UPS, generator, ATS, DC power plants, performs general housekeeping support of Central Office/POP and co-location facilities.• Execute efficient and timely integration of Company trouble-shooting processes, including proper ticket processing and supporting documentation, timely dispatch, reduction of mean-time-to-repair (MTTR) and readily supporting internal and remote DCO personnel.• Provide expert understanding of network routing, including policy based routing, switching, inter-device operations and firewalls.• Develop resolutions to complex problems on client issues for services involving Network Security, DNS, VPN, Managed Devices, Data Security, Portal Password Resets/Issues, Security Access Clearance and General Customer Care Support.• Provide assistance and support to other OSC team members as required during critical outages.

• Collaborate with Delta Computer Systems, client and vendor to deliver a turnkey solution for a multi-site production facility using 4 Axis & 5 Axis CNC Machines. Networked a fully redundant, fault-tolerant CNC machining environment with Distributive Numerical Control and Machine Data Acquisition capabilities.• Allocate private static IP addresses, program and connect Ethernet infrastructure to systems not limited to but include Building Automation, Control Center, Process Automation and Logistics system.• Provide Tier III escalation support for Eastern Sky Title to develop resolutions on help requests with desktop, laptop, mobile, peripheral, and network troubles.• Perform duties i.e., recording property warranty deeds and general courier services on request.

• Analyze customer site survey documents to determine appropriate CPE device configurations prior to deployment, provide the appropriate configuration requirements on high level design documents.• Delivered accurate completion of reclamation/procurement and shipping functions of customer sales orders daily. Expanded inventory control internal resources and application tools for the NOC, TAC and Network Engineering teams.• Deploy and support managed hosted infrastructure services utilizing internal resources i.e., licensing, servers, and application tools for security, hardware, capacity management, and private and public DNS services. Allocate and manage private and public IP database with device assigned hostnames.• Allocate, provision and support premise edge routers, switches, ATA and UPS for VoIP and internet services, designed with additional service capabilities that are not limited to but could include multi-site, high availability, fault-tolerant and fail-over options.• Turn-up, test accept and provision managed customer network access circuits using Metro Ethernet, DS3, T3, T1 and E1 WAN interfaces.• Establish and support T-carrier circuits using L2 protocols HDLC, Cisco HDLC, PPP, Multilink PPP, Frame Relay and Multilink Frame Relay.• Provision, deploy and support Cisco routers with ACLs, BGP, DNS, GRE over IPsec, IP SLA, OAM, OSPF, DHCP pools, NAT, QOS, SNMP, TACACS+, management/data/voice VLAN and multi-site VPN capabilities.• Provision, deploy and manage Cisco switches with ACLs, TACACS+, SNMP, STP, Management/Trunk/Access VLAN capabilities.• Determine and implement new modifications to existing configurations within the production network.• Develop and test network configurations, routing policy, traffic engineering, and inter-device operations. Perform proof of concept testing for emerging technologies including new equipment and protocols.• Perform and document full regression testing for all new hardware and software releases.

• Responsible for implementation and build out of the Nortel BSN 5000 network in the BellSouth regional LATAs and oversee growth to 3+ million broadband customers.• Provide network services provisioning with revolving duty to support design and implementation, operations and management, maintenance and critical analysis of telecom carrier network.• Install, configure and support a coaxial and optical network for internet service providers using the Lucent CBX-500, GX-550 and Nortel BSN5000 router.• Install, configure and support copper/optical L2 media transport protocols Frame-Relay, Ethernet, ATM with L2TP, BGP, OSPF, TCP/IP, IPsec VPN and inter-VLAN routing for layer-2/3 solutions with firewall.• Extensive experience working with various TCP/IP routing and switching protocols such as OSFP, BGP and the L2TP tunneling protocols on a private network.• Work with Project Managers, Capacity Managers, and Central Office Technicians to ensure due dates are met.• Monitor work force administration system for provisioning and maintenance trouble tickets. Establish and support ATM trunking for T-1, DS-3, OC-3, and OC-12 trunks.• Assist the Network Service Providers, Nortel and the Procedural Team with BBG termination documentation.• Provide technical assistance to technicians in DSG, BBG and FPNA groups.