Gary Secor Email & Phone Number

Daytona Beach, Florida, United States

Providing Salesforce design, implementation, consulting and administration services to a number of for profit and non-profit organizations. Perform pre-sales, demos, best practices analysis, configuration, testing support, training, go-live support, and continuous improvement activities for all aspects of Salesforce.

Atlanta, Ga

• Implement best practices for existing Salesforce users• Plan, prepare training, and rollout plans for additional 450 service cloud users.• Work with existing SF Partner to maximize partner contribution and minimize costs• Refined and produced meaningful dashboards for executive management & each facility • Implemented change control and QA system to track and test proposed changes• Serve as release manager for all changes to Salesforce• Planned SAP integration and utilized PeopleSoft employee data to setup users and contacts.• Utilized full sandbox and development sandboxes in integrated QA process.

Atlanta Ga

• Re-implement Salesforce for Charter Global • Delete all data and reload appropriate data by sales territory• Provided training and training videos to all staff• Implemented dashboard, reports, and lead scoring• Revised Opportunity stages and implemented forecasting

Atlanta Ga

• Evaluate existing Salesforce installation for client of Alchemy Group• Compare current configuration and customization to Salesforce best practices• Determine Salesforce components needed for adoption that have not been implemented• Determine at high level configuration changes to allow efficient and effective sales forecasting• Prepare comprehensive presentation and project plan to remediate the Salesforce instance.• Provide on-site consulting to Alchemy Group client around Salesforce development and migration efforts

Greater Atlanta Area

Salesforce Project Manager (Contract Insight Global)•Bring together various business units utilizing Salesforce into an Enterprise management structure•Evaluate project needs and recommend creative solutions to expedite Salesforce projects•Implement release management best practices •Enhance Salesforce experience by implementing latest features and methods •Manage multiple concurrent release schedules and projects

Greater Atlanta Area

General Electric Energy Services, Atlanta, GASalesforce \ Big Machines Project Manager General Electric is one of the world’s largest international Salesforce customers.•Determine requirements and needs of various business units being implemented in one SF instance.•Manage status and progress of needs from design, development, testing, and implementation•Focus on Big Machines, Leads-Marketing, and Quoting project areas.•Release management leader for Big Machines.•Manage multiple concurrent release schedules and plans.

Greater Nashville Area, Tn

•Determine needs of initial sales team •Analyze pain points and voids of existing sales related systems•Utilize intimate knowledge of Salesforce and its use by various sales teams to link vision to reality•Recommend configuration items and custom objects for Salesforce implementation.•Provide training content and delivery for Salesforce SFA project

Greater Atlanta Area

VerticalOne, LLC is the North American Distributor for Ariane Systems Group. VerticalOne, LLC provides check-in, check-out, and other kiosks as well as Guest Service Centers to the hospitality industry and other industries desiring to offer self-service to their customers. VerticalOne, LLC also provides managed services (exchange,SharePoint,Communicator), IT services, and video signage to various industries.

Greater Atlanta Area

Lifespan is a 501c3 charity serving senior citizens in the NW Atlanta AreaProvide consulting analysis of automation and network needs to allow proper reporting and facilitate grant funding application.In process of Implementing SalesForce CRM Cloud Enterprise version to provide them tools to work more effectively with volunteers and program participantsLed a team of volunteers to analyze, determine needs, buy vs build analysis, and resulting productivity tool selection recommendation.

ProperNotice Atlanta, GA ProperNotice provides leasing notification and consulting services that reduce the risks of lease penalties and optimize use of leasing.Work with company founders to improve use of technology for marketing and business development as well as team collaboration Provide ideas and out of the box methods for growing startup business quickly with minimum capital

Reviewing and updating Disaster Recovery preparations and plans. Developing plan for improving backup and recovery processes and longer term plan to be able to more easily test DR processes on a regular basis.

Process flows of current recruiting and management of volunteer and paid instructors for mission. Salesforce configuration and custom objects needed to improve effectiveness and efficiency of agency. Improved reporting for funding requests and future program planning. Enhance communications and coordination of educational classes to reach more adults and organizations

Ariane Systems LLC provides check-in, check-out, and other kiosks as well as Guest Service Centers to the hospitality industry and other industries desiring to offer self-service to their customers. Ariane Systems also provides managed services, IT services, and video signage to various industries.

•Lead role in adapting Salesforce for sales opportunity tracking for SaaS software solutionsLead virtual team of 9 Technical Specialists supporting Collaborative Project Management and Construction sales team. •Achieved aggressive sales quotas (2006 102%; 2007 98%; 2008 102%).•Startup AE Manager for the State, Local, and Federal Government pre-sales team. •Built up inexperienced team to superior team supporting broad and deep software solutions.•Leadership role in sales planning process and sales execution following acquisition.•Innovative team building, staffing, and mentoring of application engineers and sales executives.

For an 8 state area north of Florida, responsible for presales support, solutions, statements of work, service delivery, client satisfaction. Started Atlanta Branch services operations for a $3.4 B solutions company with focus on Microsoft and CiscoProfessional Services management, staffing, delivery, and sales assistance for 8 states in SE Region of US. Grew quarterly field services revenue from $45k to $350k in 14 months with GP averaging 25 pts. Nurtured vendor relationships and championed joint services marketing effortsCreated processes and managed: pre-sales, statement of work, pricing, delivery, billing, and customer satisfaction.Pre-sales via phone and in person to small\medium businesses and Fortune 100 companies

Serve as CTO, CIO, and IT Vice-President of privately held 120-employee company in downtown Atlanta. Created and executed plan for update of IT Strategy and Vision improving service and cutting costs.Defined staff needs, hired, trained.Led phased successful development of a business critical web-based suite of applications (Macromedia MX, ColdFusion Server, MS SQL 2000, Crystal Reports, .NET mail sort, and handheld package tracking) to replace an unreliable outdated systemDesigned and built new network structure including redundant hosting environmentProcured and managed installation of T1\DSL lines and enhanced site support resolution to average of 2 hr from previous average of 2-3 daysAttained status of FrontRange ( Goldmine ) Fast Partner & Certified Microsoft Solutions PartnerInitiated sales and delivery of consulting services for other companies.Outstanding officer of the year for 2001 for achievements in improving customer service and support.

Build internal and external support organization for 6-month-old “preIPO” Software Company headquartered in Atlanta with an application development office located in Toronto, Canada. In addition, establish QA organization for software testing in Atlanta, technical support for software implementation services, providing guidance for network and infrastructure development, and participating in product specifications and development requirements. Manage customer software releases and internal implementations as well as support for internal and external customers. Assist with design and training of e-business group and partner training. Manage relationships with key software vendors including BEA (Weblogic), Oracle, and Microsoft. . RedCelsius was an e-Business provider of e-CRM software and related services. All software products were J2EE Java using Weblogic and Oracle or MS SQL.

(Formerly Dickens Services Group)Networking services company with 85 employees later purchased by Pioneer. (Agilysis)Consulting, Network Services, and Project Management PracticeLed Microsoft services opportunities through presales, technical solution, proposal and delivery. Created and executed technical solutions and proposals with services delivery partners. Created PM processes and practices for broad range of hardware, software, and solutions. Managed service delivery through third-party outsourced partners and vendors. Key role in client “Solution Workshops” –combination of focus groups and focused presentations.

• Manage professional services staff to deliver consistent high quality services to ENTEX clients. • Business development, pre-sales, responses to proposals, statements of work, delivery management, and billing• Attained Microsoft Gold Partner status and Cisco Gold Partner Status• Network, desktop, migration, and consulting services, implementation and management of outsourcing engagements Enterprise System Consultant and Branch Practice Manager for Business Consulting 1997-1998Help Desk Manager- Coca-Cola World Headquarters – Implemented Solution Center\Help Desk for ENTEXSystem Consultant 1996-1997Help Desk Specialist -1996-1996