Gary Shearin Email & Phone Number

Greater Atlanta Area

Atlanta, GA

• As Director, I guided front-end, customer-facing teams in cultivating and sustaining client relationships, building partnerships, and managing vendor accounts. I also created brand standards for internal and external.
• Transformed our operational model in partnership with the COO and Director of Closing Operations to encourage collaboration and team-based problem-solving, which resulted in an inclusive and engaging workplace climate.
• Introduced philanthropic and community service opportunities to enhance the relationship between employees and members of the community and align with the firm’s corporate social responsibility philosophy.
• Created innovative and engaging team building activities, such as cross-functional roundtables to build trust, offsite recreational activities, firm-wide holiday parties and summer picnics, and joint group work days.
• Built cultural staffing model of “Right Person, Right Seat,” integrating personality assessments (e.g., Birkman, Strengths Finder, etc.) in the talent acquisition process and driving improvements to productivity and.
• Designed internal communications programs with the leadership team and Marketing to promote a work-life balance, including driving health and wellness events and initiatives and training staff in stress management.

• As the first person in this role, I developed the concept and piloted its introduction, shaping the job description and revolutionizing the firm's approach to customer support by building a model focused on.
• Launched “Healthy, Wealthy, and Wise” employee engagement program, bringing in speakers and introducing teambuilding opportunities to reiterate organizational values and champion a culture of success.
• Retained relationships with clients from previous companies, onboarding them at Dickason Law Group/Prattus Title as they moved to the organization out of loyalty and acknowledgment of service quality.

• In this role, I developed the marketing strategy and communications for the office, focusing on optimizing relationships between team members and clients. I also created tools and systems to track and organize tasks.
• Established partnerships with area brokerages, as well as maintained the same commitment to quality customer service for their clients and lenders.
• Designed templates and automated procedures to improve timelines and deliver on milestones.
• Assisted negotiators and lenders in preparing more than 50 short sale transactions during tenure, including generating HUD-1 statements.

• During my tenure, I coached and trained colleagues, as well as developed a collaborative business model to encourage communications and team-based problem-solving. I also partnered with team members on analyzing.
• Cultivated a customer-centric culture, aligning customer care operations with internal employee engagement initiatives to improve relationships between agents and clients, which increased both agent and client retention.
• Designed and implemented tracking protocols to streamline processes, significantly improving capture rates.
• Introduced efficiency improvements in the closing process, resulting in a reduction in time needed for review by attorneys and ensuring closings were completed by deadlines.