Gary Kenney Email & Phone Number

Leuven, Belgium, Be

Boulder, Colorado, Us

New York, Ny, Us

• Hire, train, and manage in-house NY Customer Support and remote team in Portland..• Develop, document, implement and improve new and existing procedures to streamline workflow.• Use email, phones, text, and social media to facilitate the customer experience.

Brooklyn, Ny, Us

• Manage Customer Success and Bond Black Luxury Service teams.• Develop, document, implement and improve new and existing procedures to streamline workflow.• Use email, phones, live chat, and social media to facilitate the customer experience.• Work with product and dev teams to identify bugs and provide immediate solutions for customers.• Work with Sales team to qualify incoming leads, assisting account management with onboarding.• Ongoing analysis of Customer Satisfaction and NPS scores to identify issues and areas of improvement.

New York, New York, Us

The Customer Advocate at Rukkus directly interacts with our loyal customers to ensure they have a best in class experience. This role is critical in helping to drive marketing strategies, develop stronger messaging, and influence updates to our UI/UX.• Use email, phones, live chat, and social media to facilitate the customer experience.• Work with our vetted brokers and sellers to acquire tickets to events.• Revamp procedures using Google Forms/Docs to streamline workflow.• Fine-tune our Fraud Prevention procedure and invalid ticket process.• Compile a list of "praise" from various interaction channels to identify brand ambassadors.

New York, New York , Us

• Expand customer service base stateside as the 1st service rep outside of Europe.• Develop U.S. counterpart to European customer service brand voice. • Revamp policies and procedures to streamline workflow. • Learn 3D modeling to further understand and engage Shapeways customers.• Oversee the NY Quality Assurance process of 3d models produced by suppliers.• Answer and resolve customer inquiries by phone, email, and social media.• Respond to copyright infringements and DMCA takedowns notices.• Engage community members through forums, Shapeways Meetups, tours, and sponsored events.

New York, Ny, Us

Quite simply, Bonobos Ninjas play an irreplaceable role in the success of the company. The perfect Ninja aspires to be a fantastic advocate for the customer, delivering superior service and helping design the best service policies and infrastructure in the world.A strong work ethic, communication skills, high levels of empathy and selling skills are paramount to this position. And since Bonobos is the fastest-growing apparel brand ever launched on the internet, the job is fast-paced and constantly evolving. Perfect for those of us ready to take on a variety of responsibilities while simultaneously executing at a high level of tough service issues.• Answer and resolve customer inquiries by phone, email, and social media.• Resolve issues in a timely manner with the intended outlook of turning customers into brand advocates. • Became a go-to knowledge base of internal practices, procedures, and proprietary software hard skills. • Developed training classes and materials, taught classes for onboarding new hires.• Identify and track fraudulent accounts and orders resolving issues through appropriate outreach.• Oversee the processing of product returned to Bonobos HQ.• Host half hour Ninja Q&A live video chats on Spreecast.

PA on the television show "White Collar".

Compile a list of source songs for the independent film "On The Ice currently in production.

New York, Ny, Us

• Provide operational support to the Programming Operations Director and direct management of the Programming Operations Coordinator, department freelancers and interns.• Oversee the ordering and delivery process for original and acquired programming assets, including formatting for broadcast standards. Act as liaison for external vendors. • Traffic of assets delivered to RNC (Rainbow Network Communications). • Ensure film orders arrive on time, and invoiced within budget, monitoring formatting expenses.• Assist the Scheduling Department’s development of programming stunts. • Compile promotional materials and write episodic and series descriptions for Scheduling and Marketing. • Screen inventory for QC (Quality Control) and S&P (Standards & Practices) ratings.• Update and maintain broadcast critical metadata on asset management databases for invoice payment and tracking of HD Cinema programming materials and expenses.• Maintain time sheets and process invoices for payment with WebPac software. • Prepare monthly, quarterly, year end POD & Invoiced accruals (estimated & actual) for Accounting. • Review contracts of acquired theatrical content to maintain deal compliance (rights and exhibition dates, license avails).

New York, Ny, Us

Buffalo, New York, Us

• Primary customer service and sales rep for the Park Slope branch of M&T Bank.• Strong focus on relationship management.• Demonstrated an ability to anticipate a patron’s needs through in-depth customer profiling.• Increased deposit base by cross-selling banking products with retention of existing customer portfolios.• General Administration duties: filing, phone coverage, mail sorting, correspondence, supplies.• Assist customers with withdrawals, deposits, open new accounts, etc.• Prepare paper work and other materials for new accounts.

• Cultivated relationships with major box offices and ticketing agencies.• Maintain the calendar of events with forecasted upcoming attractions.• Acquire and process online ticket orders.• Maintain a high level of customer service at all times.• Handle complaints and customer service issues in a fair, professional & courteous manner.

Us

• Responsible for ticket and merchandise sales (phone and online).• Provided accurate and up-to-the-minute info on events and services offered by Carnegie Hall.• Customer service representative for Box Office ticketing issues.