Gary Kenney Email & Phone Number

Leuven, Belgium, BE

Boulder, Colorado, US

New York, NY, US

• Hire, train, and manage in-house NY Customer Support and remote team in Portland..
• Develop, document, implement and improve new and existing procedures to streamline workflow.
• Use email, phones, text, and social media to facilitate the customer experience.

Brooklyn, NY, US

• Manage Customer Success and Bond Black Luxury Service teams.
• Develop, document, implement and improve new and existing procedures to streamline workflow.
• Use email, phones, live chat, and social media to facilitate the customer experience.
• Work with product and dev teams to identify bugs and provide immediate solutions for customers.
• Work with Sales team to qualify incoming leads, assisting account management with onboarding.
• Ongoing analysis of Customer Satisfaction and NPS scores to identify issues and areas of improvement.

New York, New York, US

• The Customer Advocate at Rukkus directly interacts with our loyal customers to ensure they have a best in class experience. This role is critical in helping to drive marketing strategies, develop stronger messaging.
• Use email, phones, live chat, and social media to facilitate the customer experience.
• Work with our vetted brokers and sellers to acquire tickets to events.
• Revamp procedures using Google Forms/Docs to streamline workflow.
• Fine-tune our Fraud Prevention procedure and invalid ticket process.
• Compile a list of "praise" from various interaction channels to identify brand ambassadors.

New York, New York, US

• Expand customer service base stateside as the 1st service rep outside of Europe.
• Develop U.S. counterpart to European customer service brand voice.
• Revamp policies and procedures to streamline workflow.
• Learn 3D modeling to further understand and engage Shapeways customers.
• Oversee the NY Quality Assurance process of 3d models produced by suppliers.
• Answer and resolve customer inquiries by phone, email, and social media.

New York, NY, US

• Quite simply, Bonobos Ninjas play an irreplaceable role in the success of the company. The perfect Ninja aspires to be a fantastic advocate for the customer, delivering superior service and helping design the best.
• Answer and resolve customer inquiries by phone, email, and social media.
• Resolve issues in a timely manner with the intended outlook of turning customers into brand advocates.
• Became a go-to knowledge base of internal practices, procedures, and proprietary software hard skills.
• Developed training classes and materials, taught classes for onboarding new hires.
• Identify and track fraudulent accounts and orders resolving issues through appropriate outreach.

PA on the television show "White Collar".

Compile a list of source songs for the independent film "On The Ice currently in production.

New York, NY, US

• Provide operational support to the Programming Operations Director and direct management of the Programming Operations Coordinator, department freelancers and interns.
• Oversee the ordering and delivery process for original and acquired programming assets, including formatting for broadcast standards. Act as liaison for external vendors.
• Traffic of assets delivered to RNC (Rainbow Network Communications).
• Ensure film orders arrive on time, and invoiced within budget, monitoring formatting expenses.
• Assist the Scheduling Department’s development of programming stunts.
• Compile promotional materials and write episodic and series descriptions for Scheduling and Marketing.

New York, NY, US

Buffalo, New York, US

• Primary customer service and sales rep for the Park Slope branch of M&T Bank.
• Strong focus on relationship management.
• Demonstrated an ability to anticipate a patron’s needs through in-depth customer profiling.
• Increased deposit base by cross-selling banking products with retention of existing customer portfolios.
• General Administration duties: filing, phone coverage, mail sorting, correspondence, supplies.
• Assist customers with withdrawals, deposits, open new accounts, etc.

• Cultivated relationships with major box offices and ticketing agencies.
• Maintain the calendar of events with forecasted upcoming attractions.
• Acquire and process online ticket orders.
• Maintain a high level of customer service at all times.
• Handle complaints and customer service issues in a fair, professional & courteous manner.

US

• Responsible for ticket and merchandise sales (phone and online).
• Provided accurate and up-to-the-minute info on events and services offered by Carnegie Hall.
• Customer service representative for Box Office ticketing issues.