Gary Slade work email
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Gary Slade personal email
Senior Executive with extensive international and change management experience. Results driven business leader with a successful background in P&L, Sales & Marketing and Operational rolesSpecialising in tangible bottom line business transformation, change management, cost reduction and service improvementSpecialties: Change Management, Strategic Design, Digital Transformation, Cost Reduction, Omni Channel, Consolidation, Global & International Operations , Sales, C-suite negotiation, outsourcing
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Ceo Uk And RsaTeleperformanceUnited Kingdom
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Ceo Uk & RsaTeleperformance Apr 2019 - PresentParis, Île-De-France, Fr
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General Manager EuropeConcentrix Jul 2015 - Mar 2019Newark, California, UsIn this role Gary is responsible for all aspects of the Concentrix business from sales and marketing through to delivery, employee engagement and finance. Successfully transforming the European operation into high performing business unit within Concentrix whilst providing new and innovative solutions to our clients.Gary is focused on driving the new digital agenda with our clients and staff alike in this fast changing world. -
Vice President - EmeaConcentrix Feb 2014 - Jun 2015Newark, California, UsGary's role in Concentrix as part of the combined IBM CRM process services and Concentrix services was to grow the business across both new and existing clients. Combining Concentrix's global delivery footprint with the highly developed automation, analytics and customer engagement solutions to deliver true value to clients and customers.
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Vice President - Global Process ServicesIbm Jan 2012 - Feb 2014Armonk, New York, Ny, UsGeneral Manager with P&L ownership for IBM's UKI Outsourcing business. Key focus is to drive profitable growth through designing and execution of an aggressive expansion strategy across CRM, F&A, Procurement, Analytics and HR outsourcing service offerings. -
Emea - Executive Delivery LeaderIbm Jan 2010 - Dec 2011Armonk, New York, Ny, UsOperations leader for IBM's EMEA Delivery Centres, 12 locations, 3,000 people and also responsible for EMEA based client operations irrespective of delivery location. Role also included, budget and cost controls, launching new locations (Africa & Budapest), solution design and transition
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Senior Project ExecutiveIbm Jul 2006 - Dec 2009Armonk, New York, Ny, UsOverall leadership and operational responsibility for 3,000 FTE multi-site contact centre solution, providing customer care, 1st & 2nd level tech support and back office services.Operational centres in the UK and Offshore
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Managing DirectorGolley Slater Jun 2002 - Jun 2006Specialist Management Consultancy focused on contact centre operations, and corporate change management.As Managing Director I was responsible for the P&L, Sales and Operational delivery of key business services
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Chief Operating Office - IndiaSitel Mar 2002 - Jun 2002Miami, Fl, UsResponsible for identifying and implementing a range of operational improvements to deliver client and corporate KPI'sImplemented revised recruitment and management processes to deliver above targets -
European Sales & Marketing DirectorSitel Oct 1999 - Mar 2002Miami, Fl, UsResponsible for all aspects of revenue growth, from new and existing clients.Development of the "go to" market strategy for SITEL Northern Europe(UK, Eire & Nordic)Implemented & tested global sales reporting tool (saleforce.com)Developed best in class tender response processes
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Strategic Client Relationship ManagerSitel Oct 1998 - Oct 1999Miami, Fl, UsResponsible for the operational and commercial performance of the Philips / SITEL contract - 850 seats across 8 countriesBased in Philips offices in Holland managing a team of senior managers ensuring delivery of client and corporate KPI'sIncreased service performance in line with contract and increased profits dramatically with a focus on contract compliance, training and operational management
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Svp Sales & Marketing NeSitel Worldwide 2000 - 2002
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Senior Account DirectorThe Decisions Group 1995 - 1996
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Head Of European OutsourcingAmerican Express 1990 - 1995New York, Ny, Us
Gary Slade Skills
Gary Slade Education Details
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Brighton UniversityMathematics
Frequently Asked Questions about Gary Slade
What company does Gary Slade work for?
Gary Slade works for Teleperformance
What is Gary Slade's role at the current company?
Gary Slade's current role is CEO UK and RSA.
What is Gary Slade's email address?
Gary Slade's email address is gs****@****ibm.com
What schools did Gary Slade attend?
Gary Slade attended Brighton University.
What skills is Gary Slade known for?
Gary Slade has skills like Outsourcing, Crm, Business Process Improvement, Strategy, Change Management, Business Transformation, Management, Team Management, Business Development, Management Consulting, Leadership, Process Improvement.
Who are Gary Slade's colleagues?
Gary Slade's colleagues are Hana Tarek, Grzegorz Gugała, Manuel Gutierrez, Eduardo López Rodríguez, Pinki Thapa, Kuljeet Kaur, Sophia Konovalova.
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