Gary Sleith Assoc Cipd Email & Phone Number

Cork, Ie

Cork, County Cork, Ireland

Responsible for providing daily supervision and promoting the development of phone & chat representatives in the Retail Customer Care organization. Guided teams who would field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction. Inspired team members to utilize excellent decision-making, judgment and communication skills to respond to calls from customers regarding products and orders.

London / Belfast

As a Manager, I was responsible for inspiring a diverse team to create ownership opportunities for customers on the sales floor. Elsewhere, I guided the talent that provides technical support and training, while working in partnership with the business team. And behind the scenes, I oversaw operations such as inventory and visual merchandising. A key part of my role was actively building teams — hiring, training and developing team members in all these disciplines and more.

Jinan, Shandong, China

China Market expansion support

Led multiple store teams to achieve our forecasted sales figures through delivering a first class customer experience on a daily basis and effectively managing all relevant KPIs.

Level 5 Diploma In Learning & Development, Human Resources Development, Pass

Mandarin Chinese Level 1, Mandarin