Gary Sopko Email & Phone Number

San Francisco, California, Us

- Manages a globally distributed team of Business Systems Analysts and Data Intelligence Engineers - Led the implementation of analytics using Tableau and Snowflake to determine customer eligibility to migrate to Hyperforce - Designed and implemented IT security controls to support SOX compliance in Legal eBilling application - Created a framework for creating a Legal customer footprint of accounts - Designs and delivers data and analytics to support Legal teams in analyzing commitments made to customers and partners in Legal agreements - Leading the enhancement of matter and case management solutions for Legal

San Francisco, California, Us

- Created, designed, built, and administered a new Salesforce org and app, used for managing and housing Legal specific business applications - Created a framework for and led the delivery of several Legal matter and case management applications for various corporate Legal practices - Created processes for tracking and managing all Legal technology in an application portfolio - Led the technical implementation of a process to map Legal agreements to complex account families - Led the technical implementation of a Legal eBilling solution built on Salesforce - Designed and built MuleSoft integrations to integrate invoice, worker, and currency exchange rate data with IT managed systems - Designed and built Tableau data flows and analytics to provide insights into Legal account mapping, Hyperforce migration eligibility, contract modifications - Led the technical implementation of a series of solutions to support engaging with and managing outside counsel - Partnered with BT/IT to integrate Salesforce with SSO and Identity Governance technology platforms

San Francisco, California, Us

- Led the integration of post-sales technology and business processes for more than 12 acquired companies - Created, designed, built, and administered a new Salesforce org and app, used for managing and tracking acquired services and technology - Led the implementation of an M&A integration playbook, streamlining and standardizing the process for integrating new acquired companies - Worked with internal and acquired company stakeholders to align on post-integration processes and technology - Designed and managed the delivery of Salesforce configurations to support integrated post-sales processes - Contributed to the mapping and cross-visibility of data across acquired company Salesforce orgs - Managed the internal implementation and enablement of Quip functionality - Contributed to the delivery and set up of new Salesforce devices to acquired company employees - Worked with BT and acquired company service and technology owners to create and execute integration plans for acquired technology and services.

San Francisco, California, Us

- Led the integration of post-sales technology and business processes for more than 12 acquired companies - Created, designed, built, and administered a new Salesforce org and app, used for managing and tracking acquired services and technology - Led the implementation of an M&A integration playbook, streamlining and standardizing the process for integrating new acquired companies - Worked with internal and acquired company stakeholders to align on post-integration processes and technology - Designed and managed the delivery of Salesforce configurations to support integrated post-sales processes - Contributed to the mapping and cross-visibility of data across acquired company Salesforce orgs - Managed the internal implementation and enablement of Quip functionality - Contributed to the delivery and set up of new Salesforce devices to acquired company employees - Worked with BT and acquired company service and technology owners to create and execute integration plans for acquired technology and services.

San Francisco, California, Us

- Managed the development and delivery of Salesforce Service Cloud functionality, focusing on Service Contracts and Entitlements - Managed the development and delivery of technology to manage Salesforce's Accelerators services - Worked with Customer and Technical Support teams to align on scope, vision, business process, customer experience, gather requirements, and design solutions - Managed backlogs of two globally distributed IT development teams, consisting of both developers and QAs - Hosted daily stand ups, bi-weekly story times with business teams, bi-weekly sprint plannings, and bi-weekly demo meetings - Led the release planning process with scrum teams, translating project requirements to user stories and acceptance criteria - Oversaw the development and testing of new Service Cloud features- Responsible for tracking and managing project tasks, milestones, risks/issues, stakeholder engagement, and cross-functional dependencies on new product implementations - Reported product roadmaps and statuses to executive leadership - Led user acceptance testing with business and IT teams, ensuring issues were readily identified and resolved - Managed the release process and ensured that new features were deployed smoothly - Managed post go-live hypercare and transition of new products to IT operational support teams - Tracked customer feedback and used it to improve product functionality - Responsible for interacting and gaining approval from Enterprise Security teams for new product implementations or enhancements - Contributed to the ExactTarget M&A integration into Salesforce's post-sales technology and processes

San Francisco, California, Us

- Managed the development and delivery of Salesforce Service Cloud functionality, focusing on Service Contracts and Entitlements - Managed the development and delivery of technology to manage Salesforce's Accelerators services - Worked with Customer and Technical Support teams to align on scope, vision, business process, customer experience, gather requirements, and design solutions - Managed backlogs of two globally distributed IT development teams, consisting of both developers and QAs - Hosted daily stand ups, bi-weekly story times with business teams, bi-weekly sprint plannings, and bi-weekly demo meetings - Led the release planning process with scrum teams, translating project requirements to user stories and acceptance criteria - Oversaw the development and testing of new Service Cloud features- Responsible for tracking and managing project tasks, milestones, risks/issues, stakeholder engagement, and cross-functional dependencies on new product implementations - Reported product roadmaps and statuses to executive leadership - Led user acceptance testing with business and IT teams, ensuring issues were readily identified and resolved - Managed the release process and ensured that new features were deployed smoothly - Managed post go-live hypercare and transition of new products to IT operational support teams - Tracked customer feedback and used it to improve product functionality - Responsible for interacting and gaining approval from Enterprise Security teams for new product implementations or enhancements

San Francisco, California, Us

- Lead projects and programs focused around Sales territory mapping and quote-to-cash implementations - Responsible for tracking and managing project tasks and milestones - Responsible for identifying, mitigating, and prioritizing project risks and issues - Responsible for managing stakeholder and cross-functional team alignment - Hosted weekly project core team status meetings to improve cross-functional alignment - Reported project status to executive leadership - Led UAT, go-live, and post go-live Hypercare war rooms - Responsible for hosting project restrospective meetings and reporting findings - Responsible for planning project budgets - Led meetings with cross-functional teams to craft scope, vision, objectives, and desired outcomes for new projects

San Francisco, Ca, Us

-Administers implementation of Salesforce application and Force.com platform, supporting over 350 users globally.-Optimizes Salesforce application to allow for new data points to be captured on Sales and Service Clouds-Creates automation to streamline workflow through standard Salesforce configuration and Apex programming-Creates and analyzes reports and dashboards on the Salesforce application for everyone from C-Level management to sales reps.-Consulted executives on new functionality that would be useful for their teams, that can be implemented on the Force.com platform.-Oversaw implementations being run by Sales, Customer Success, Global Services, and Marketing teams on the Salesforce application and Force.com platform.-Maintained a helpdesk queue to assist everyone from C-Level management to end users on the Force.com platform. -Troubleshoots issues with functionality on the Salesforce application.-Assists with integrating other systems into the Force.com platform -Assists with implementation of Zendesk, Marketo, RingLead, Broadlook, Account Planning, and Time Tracking solutions.-Assists with discovery of new Sales enablement and business development tools-Assists with implementation of Data.com-Implements security model to ensure data credibility, privacy, and compliance -Manages mass data loads-Enriches Account, Contact, Lead, and Opportunity data-Creates validation to ensure that data entered into Salesforce application is entered properly-Assists with Territory Definition and implementation of Territory-Manages Forecasting and Attainment model for Sales reps globally-Implements approval processes to ensure required workflow steps are taken for management approvals

Oakland, Ca, Us

-Manages several projects at one time ranging on implementations and optimizations of the Salesforce.com Sales Cloud, Service Cloud, and Force.com Platforms.-Ensures that all projects are on track in terms of deadlines, number of hours incurred, milestone completion, and utilization of architects. -Holds daily customer facing meetings with multiple clients, vendors, and partners. -Manages multiple team members including Solution Architects and Technical Architects. -Ensure that work performed is quality and allows for optimal user adoption. -Forecasts resources for future projects-Discusses future strategy for services department and makes decisions on how to make improvements. -Participates in planning and implementation of multiple marketing campaigns. -Manages company Facebook and Twitter accounts.-Performs system administration work for marketing campaigns including sending mass emails, performing data manipulation to deduplicate data, identifying campaign members, setting up call list views, setting up deduplication applications, and setting up analytics to track campaigns. -Participates in sales engineering specifically around scoping requirements for projects and the number of hours that will be required to complete each requirement. -Performs internal administration work on the ForceBrain.com Salesforce org to ensure that usability is optimal. Performs multiple uninstallations of unused or expired packages. Manages installed packages and created objects. Manages services Milestone PM application and makes updates as needed.-Performs interviews with prospective employees. Asks questions around technical knowledge and projects that have been completed on previous implementation projects.

Oakland, Ca, Us

-Provides technical, developmental, analytic, consultative, and administrative work to executives at companies looking to implement or optimize Salesforce’s Sales Cloud, Service Cloud, or application on the Force.com Platform. -Listens to industry specific business processes, design and document the setup of the Salesforce.com application according to that company’s specific business process, implement those designs, troubleshoot user issues, increase user adoption, migrate data, and train users on how to use their Salesforce.com application.-Tracks number of hours incurred on projects daily and documents activity during the day.-Provides input on daily services meetings-Participates in sales engineering specifically around scoping requirements and the number of hours needed to complete those requirements.

Eagan, Mn, Us

201 Salesforce.com Certified Administrator301 Salesforce.com Certified Advanced Administrator401 Salesforce.com Certified DeveloperProvides technical, functional, analytical, consultative, and administration support from C-Level Executives to end users who use Salesforce.com. Have to identify bugs and expected functionality within the system to ensure the CRM is performing tasks as expected. - Cases mainly include troubleshooting and administrative work in the following areas: - Customizations: Creating and managing custom fields, objects, and applications. - Workflows and approval processes: Designing, implementing, and managing Salesforce workflows and approval processes. - Organization administration: Configuring and managing Salesforce organization settings. - Reporting and dashboards: Creating and managing Salesforce reports and dashboards. - Data management: Importing, exporting, updating, deleting, and restoring data in Salesforce. - Content and libraries: Uploading and managing content and libraries, such as documents, images, and videos. - Knowledge base: Managing the Salesforce knowledge base, including articles, cases, and solutions. - Email integration: Configuring and troubleshooting email deliverability to and from Salesforce. - Apex Data Loader and Service Cloud Console: Using and troubleshooting the Apex Data Loader and Service Cloud Console. - Application and system performance: Monitoring and improving the performance of Salesforce applications and systems. - Organization data migrations: Migrating data to and from Salesforce organizations.Sandbox management: Creating, refreshing, and managing Salesforce sandboxes. - Customer and partner portals: Managing customer and partner portals, including user access, permissions, and configuration. - Desktop and mobile integrations: Integrating Salesforce with desktop and mobile applications.

Bachelor Of Arts - Ba, Business Administration And Management, General

Accounting, Auditing, Mathematics

Diploma, Business, Fine Arts

Education record