Gary Scott Email & Phone Number

Lancashire, England, United Kingdom

Bolton, United Kingdom

Supporting internal and external staff for all things IT related

Kirkham

• Reporting into Chief Executive all ticket and membership information• Responsible for all aspects of Ticketing related enquires into football club• Responsible for the Total management of the SRO electronic and web based Ticketing system• Running match day ticketing experience for all fans• Providing of any financial reporting relating to ticketing income• Cash handling of all monies taken daily and during home matches• Ensuring that the customer visit to the ground is second to none• Forecasting all future attendances to ensure correct staffing levels• Management of match day and club shop staff• Cashing up of ticketing and club shop, ensuring that all cash balances, and providing reconciliation when not balanced• Running of post-match reports for CEO and Chairman post-match• Managing third parties regarding all access and ticketing issues.• Dealing with opposition staff and fans queries regarding games and tickets

Crewe, United Kingdom

Software/Hardware Installer - UK Based; Visiting sites across the UK to install Hardware & Software Installation of SQL Database software for visitor management softwareTesting of new releases of softwareTime management to ensure I arrive at site at agreed time, regardless of location.Work carried out anywhere in the UK- Visited sites from Glasgow to SouthamptonAssist with managing the helpdesk when working from officeVisiting sites where a remote fix was unable to sort problem, become fault-finder/fixer.Provide documentation for new software either for end user or for technical help.Professionalism at all times as dealing with customer face to faceProvide end user training after installation complete - Often to Non-IT literate peopleDealing with the development team when issues arise and also when testing new releasesShowcasing companies various software to new/existing customers when need arises.

United Kingdom

Providing 1st Line support for all Barclays Bank Branches & Customer Contact Centres in UKWorking in a ITIL Structured Environment Dealing with all queries to provide a 80% Fix on first point of contactAll faults are reported and tracked using SM7 tracking management systemUsing Citrix/ AD (active directory) Tool/Remote DesktopSupporting all Barclays internal software that are used by branchesFollowing all strict financial governance rulesDealing with 2nd/3rd line support teams when calls require escalation

Preston, United Kingdom

Working as part of the small support engineer team, supplying 24/7/365 software support to some of the largest rail companies in the UK. More than 3 years' successful experience in customer service and systems support with recognised strengths in systems maintenance, problem-solving and trouble-shooting. Involved in the implementation of proactive procedures and systems to avoid problems in the first place.Possess high level of computer skills with Microsoft/windows packages, working and use of UNIX databases and SQL commands.Excellent working knowledge of reporting systems and MMS fault reporting systems.Training support services staff and customers in best practice and systems usage.A team player, acknowledged for professionalism and customer focus by various customers through management and review meetings.Managed customer support helpdesk, until promoted to Jnr Support engineer involving the 24/7/365 support of customer systems.Trained the customers trainers during roll out of new systemAttending site to complete PPM {planned maintenance} of systems such as Sun Server kit, Transtec and windows based Citrix.

Preston, United Kingdom

Managed largest contract worth £1.2 million P/A for commercial window cleaning firm supplying services to governmental agencies such as Benefits and Probation departments.Instrumental in increasing the revenues of contract from 25k to 62k a month by providing constant professional supportDesigned and installed the companies first ‘local' network to ensure that the company was brought upto date with current IT practices Involved in the planning and upgrading of ‘old' systems and software being used by the companyAssisted in the audit of works completed as part of contractual agreement.Assist in the start-up of a trade counter and direct trade to other Window Cleaning services; both online (ecommerce) and Trade counter Sales.