Gary Cook Email & Phone Number

Castle Hill, Nsw, Au

Australia

Sydney, Australia

University Of New South Wales

Leadership of a team delivering FM Services, Small Works and Projects to the University of New South Wales.

Sydney, Australia

Operational delivery of FM Services, Small Works and Projects to secure sites..

Bbc London

Transition and Transformation of FM Service Lines, including all aspects of organisational and business process change.

• The operational delivery of Soft Services, Travel and Transport across 3 customer sites• Management of a £12M budget for the delivery of Soft Services, Travel and Transport delivering the agreed contract margin and meeting any management challenges set• Design and implementation of a soft services facilities management strategy to transition soft services into a robust yet flexible organisation equipped to deal with future changes under a Total Facilities Management (TFM) model• Review of soft services business models to provide an acceptable margin and return on investment, determining strategies to improve business opportunities and the sales pipeline through organic growth and the acquisition of new business opportunities• Review of customer travel and transport policy to determine cost effective travel and delivery of innovation in customer self booking tools that increase revenue whilst continuing to deliver financial savings to the customer.• Review of catering contracts to ensure value for money and quality delivery to the customer whilst improving cash flow through the catering and restaurant facilities• Review of cleaning contracts to ensure value for money delivery through KPI regimes• Implementation of new SLA and KPI for soft service delivery.• Full review of employee’s salaries and implementation of a new wage structure to ensure future pay parity with minimum management overhead and full support of trade unions• Review of IT systems used in support of facilities management, including but not limited to: o Asset Management, Security, Planned Maintenance, Lodger Management, Estates Management, Building Maintenance Systems, Access Control, Legal Compliance (Electrical Testing, Asbestos Management, Legionella Management), Sustainability, Energy Management and reporting

Sevenoaks

• Management of a £6M budget to deliver a baseline service of: o M&E Preventative Planned Maintenance o M&E Reactive Maintenance o Building and Construction Engineering small works o Support Services o On Site Fire Brigade Services• An additional revenue stream of up to £6M of New Works and Projects • All aspects of Facilities Management for 300 buildings • Leading a team of 150 employees • Customer Relationship Management to senior stakeholders • Preparation and presentation of yearly, quarterly and monthly budgets • Contract management of specialist sub-contractors • Production of Service Level Agreements and Key Performance Indicators • Preparation of monthly and ad hoc reports for customers and senior managers • Training and developing staff • Providing support to senior managers in the continuous Improvement Program for Service Delivery and Strategic Direction of the contract• Preparation of Business Cases

Regional South East, South West & South

• Supporting the Contract Director in delivering service to the Customer and Serco Account Director• Providing common services to Service Delivery Teams and the Project Environment• Resource Management• Solutions and Business Analysis• Security and infrastructure configuration control• Maintenance and monitoring of Process & Procedure• Finances • Human Resources: payroll, HR issues, support to a Rationalisation Program to migrate services to a new site• Point of contact for all quality and assurance issues• Liaison for quality audits and the introduction of ISO20000• Ensuring contract is compliant with any SHEF requirements

Sevenoaks, Farnborough, Salisbury, Portsmouth

• Managing a portfolio of projects using Managing Successful Programs and Prince 2 • Responsible for a team of Project Managers involved in the delivery of projects and programs, including:o Migration of CIS equipment for 1,000 users o Upgrading 1500 desktop machines in a secure environment o Implementation of a storage and backup solution in a secure environment • Investigation of multi-point video conferencing solutions

Sevenoaks, Farnborough, Malvern, Salisbury & Portsmouth

• Ensuring commonality in the delivery of desktop support and passive infrastructure to 3,500 users and 6,000 machines across 5 main and 12 satellite sites throughout England• Management of 5 Technical Services Managers and a Service Desk responsible for day to day Service Delivery • Ensuring service compliance to ITIL best practice • Managing a Demand Infrastructure Team • Close liaison with customer, project groups, Server and Software teams • Interaction with contract manager regarding production of budgets and overall strategic direction of contract • Raising the Infrastructure Projects Team from a customer perception of non-delivery and a contract perception of non-profit to one that not only delivered but also exceeded margins placed upon it within a limited operational environment

Sevenoaks

• Delivery of desktop support to approx 800 users in Kent and 2 satellite sites in London and Bedfordshire• Management of a site-based team of 8 support engineers, 1 administrator and 1 stores person• Responsibility for local operating budgets• Liaison with other teams• Monthly status reports on site activities• Quarterly financial and store stock levels reporting

Sevenoaks, Bedford, Southend & London

• Delivery of desktop support and infrastructure to approx 1500 users at DERA sites in Kent, Essex, London and Bedfordshire.• The operational capabilities of the site team• Ensuring processes and procedures were adhered to• Ensuring projects were coordinated and delivered on time and budget• Budgets and management of budgets in the absence of the Regional Manager

Sevenoaks & London

• Supporting approx 150 users of classified and unclassified networks • Setting up financial process to allow efficient billing of services supplied

Aquila Bromley

• Ensuring items from suppliers for hostile environments were correctly packaged• Undertaking quality audits on the packaging facilities for companies.• Attending meetings/committees with government officials to discuss legislation• Assisting with the company’s computer networks• Visual Basic programming for a web based application

Aquila Bromley And Royal Arsenal West Woolwich

• A four year apprenticeship covering all aspects of mechanical engineering, requiring day release at Bromley College of Technology

Bachelor Of Arts (Ba), Engineering And Business Management, 2:1

Course content included but not limited to: - Financial and Management Accounting - Project Management - Strategy and Planning - TQM - CAD.

Higher National Certificate, Mechanical Engineering

Ordinary National Certificate (Onc), Mechanical Engineering