Responsible for the overall day to day functions of the Gatehouse Theatre and Met Studio. Senior management in business planning, income generation and managing stakeholder relationships. Programming and budget control.

Within this senior role I am responsible for the smooth running of all Front of House operations which includes line management of all FOH Managers, over one hundred volunteer ushers, housekeeping, and supervisors - bars and catering, Ensuring the on-going facilities compliance of the Theatre and administrative areas to create the best possible audience experience and staff working environment. Proud to have achieved the Disability Confident Employer in the first year of being in post.

• Overall responsibility for the implementation and launch of the business line and improving the ongoing growth, profitability and delivery of the Theatre operations.• Spearheaded tactical direction and leadership, transitioning the business from the project mode to an ongoing steady state operations mode.• Revitalised the strategic business plans into well-defined operational plans to meet commercial objectives.• Defining & implementing suitable performance management metrics & reporting structures to monitor performance against objectives and drive growth.• Igniting the budgets for the coming year and executing the annual, medium-term & long-term plans for the business with the objective of setting up and launching the business line including the building of the team.• Owning P & L for the business line and driving cost optimisation.• Orchestrated the operations of the business; setting & ensuring standards of excellence and driving ‘customer delight’.• Planning, building & nurturing the infrastructure, resources, leadership & processes for delivery of the annual plan.• Talent acquisition, nurturing, mentoring & retention of staff.• Accountability for Compliance and Risk Management for the business, including setting processes & reporting to ensure agreement to all statutory norms.• Proactively identified and cultivated external stakeholders partners for project and programme development.• Pioneered a diverse programme which included high-profile comedians, musicals, dance and drama both national and local

• Updating the Theatres’ ‘Lets & Hire’ policy delivering clarity of terms of hire and actual costs• Completed risk assessments for the entire Front of House operations, H&S, emergency and implementation of the LEAR procedures ensuring all Front of House staff are fully aware• Implemented recruitment campaign to increase staff from 14 to 60, raising standards to ensure staff were trained and motivated to deliver and achieve the highest customer service levels • Implemented new concept “Private Booths” providing VIP experience, attracting £1500 additional revenue per week and increasing both brand and corporate profile• Composed and delivered training modules and programmes utilised throughout the Theatre• Through procurement and the Implementing of a prolific Front of House initiative campaign achieved a 44% net profit on confectionery, 76% on wet and 80% on Ice Cream with average spend increasing from 70p to £3.40

• Responsible for the management and rollout of a new corporate customer service initiative• Appointed to chair monthly H&S committee meeting, increasing awareness leading to the improvement of H&S audited score from 76% to 96% through increased staff diligence • Provided advice and guidance to the company saving £80,000 in a judicial case review• Increased revenue by £7k p.a. attracting high net worth clients to hiring the theatreMy stand-out successes include:• Raised over £45k for local charities through costume character nights and staff motivation• Selected to lead the corporate rollout of a new customer service standard agreement• Project managed ‘damage limitation’ for theatre following a theatre flood, sourcing suppliers, monitoring bids and tenders and managing overall refurbishments to the highest standards• Planned and delivered a rolling toilet refurbishment programme with no loss of customer service• Prepared budgets & forecasts delivering £5.5m revenue, 47% increase year on year• Introduced the ‘Ambassador Lounge’ concept, a private area leading to 50% uplift on revenue• Utilised extensive experience in stage planning and refurbishments to manage the redesign and refurbishment of the entire dress and stalls seating to include the ‘finishing’ of a new bar area• Achieved additional 25% increase in customer spend through innovative marketing promotions

• Transformed the management of a 6 screen, purpose-built cinema complex with responsibility for all day to day management issues, and performance target achievement • Led promotional / media campaigns and achieved 26% market share, the highest target achieved since opening

Press Officer for X Factor Live Tour in Sheffield -Managed by Gosh Management - Fielding and arranging press interviews for sell out live music event

• Owned and directed the development of a 3-screen cinema based in a heritage building• Attracted 250,000 hits and 185 fans in a 3-month Facebook promotion, featured on Radio 4 Arts Programme and gained further profile through a subscriber promotion attracting 2,000 subscribers

All encompassing daily operations of the Groups Ten Cinema sites across Devon And Cornwall including the over-sight of retail sales, health and safety and management recruitment. Instrumental in the selection process of the companies new five screen operation in Falmouth and presentation of the companies ethos. Introduced a cost saving project on post mix saving the company a significant outlay on the year. Worked on producing uniformed Fire Risk Assessments and Health & Safety compliance for each individual site. Compiling and updating the companies handbook for employees which is still in use today

• Achieved the launch of a ‘new’ £2.2m multi-screen cinema unit from concept to opening• Introduced Charity Gala Screenings raising thousands of pounds for local / national charities• Drove corporate profile through innovative and award-winning media, marketing and promotional campaigns within an extremely limited budget, becoming one of the leading venues across the region• Raised over £3.5k for the local Myton Hospice and delivered additional charitable support• Operated the companies consistently highest revenue spend per head Cinema in Leamington Spa, taking the venue from a single screen complex to six screens over a 15 year period including the dramatic return from consequential loss due to floods and fire.

My inaugural management post, managing the first independently purpose built three screen town centre Cinema in the UK fully equipped with a licensed Bar and function room.Premiered several new releases including the only known theatrical movie featuring Jasper Carrott.