Gary Sue Fong Email & Phone Number

Digicel Pacific is a wholly owned subsidiary of Telstra Corporation Limited. Digicel Pacific has operated in 6 markets (PNG, Fiji, Vanuatu, Tonga, Nauru, Samoa) across the South Pacific region for over 16 years, serving 2.8 million customers, and employing 1700 employees.At Digicel Pacific, we're bringing the future into the present, enriching the digital lives of every customer we serve. Our people are a direct reflection of our commitment to being the very best in delivering digital services experiences, mobile and internet connectivity to the South Pacific. Together, we can do more, experience more, learn more, laugh more, make more, share more, listen more and play more.We are committed to leaving no one behind in this Digital world.

Sydney, Au

Outsourced CEO / COO / CMO, providing strategic leadership, advice, and execution to drive business success.Outsource Placements- CEO (Atom Telecom) Feb 2021 - Jun 2023- CMO (Schaefer Yachts Australia) Apr 2022 - May 2023- CMO (Grand Pacific CRO) Nov 2022 - Apr 2023

Managed non-investment related activities including Office Administration, Marketing, Human Resources, IT, and Outsourced Operations. Development and execution of marketing strategy. Development and maintaining oversight of brand identity across all communication platforms and languages (English and Chinese). Represented business as public spokesperson for media related activities.

North Sydney, Nsw, Au

P&L responsibility across all key functions including marketing, sales, product development, human resources, and operations. Led and managed a global team of over 140 employees across three countries (Australia, Philippines, and India). Leadership of CFO, CTO, COO, CCO, HR, EA, National Sales Manager, National Channel Manager. Preparation of the annual plan, strategy, financials, and presentation to the board. Management of monthly/quarterly/annual results and implementation of actions as required to address any gaps from forecasts. Responsible for key accounts both direct and channel. Development and implementation of key cultural initiative and compliance policies globally.

Au

Rationalised marketing and product development activities in preparation of acquisition by M2 Telecommunications. Development and management of product/marketing strategy. Management of pricing/modelling across entire product portfolio.

Macquarie Park, Nsw, Au

Management of product development team for fixed phone line + broadband solutions. Directly managed team of 5 Product Managers to support the product portfolio. Departmental liaison between Product and Marketing segment (Consumer/SMB/Enterprise) functions within Optus. Management of pricing/product modelling across fixed line products.

Au

Preparation of marketing strategy for Commander franchise model. Managed pricing/positioning/commissions for the franchise. Developed and executed localised marketing campaigns with franchisees. Rollout of national marketing campaigns across all franchised stores.

Au

Directly managed team of 3 (Marketing Manager, Marketing Assistant, Channel Coordinator). Managed pricing/positioning/commissions for the product portfolio. Developed and executed marketing strategy for Indirect/Wholesale channels to market. Consolidation of 3 indirect retail branded channels into single indirect channel to market.

Au

Launched network-based products to Samsung hardware dealer channel. Developed/launched Samsung Communications Network brand to dealer channel. Train/onboard/support new dealers to successfully sell and increase product revenues. Managed pricing/positioning/commissions for the product portfolio.

Launched new voice products to market across the existing IP network infrastructure – Greenfield status. Increased voice traffic both domestically and internationally to improve network utilisation. Managed pricing, competitive intelligence, and market strategy for the product portfolio. Managed key customer accounts.

Managed the product portfolio strategy and roadmap. Developed business cases for new product improvements and retail launch programs. Management of product pricing and positioning.

Coordinated all marketing activities and initiatives for the business. Developed and executed marketing campaigns. Liaised between marketing and customer service.

Answered phone calls relating to support and sales enquiries for residential customers. Interacted with customers to address their concerns, answer their questions, and assist with their needs.