Interim Front Office Manager

• Reservations: check-in and check-out, processing of new reservations• Training: training of new hires, supervision of Front Desk staff, performance evaluation and feedback to managers• Customer Service: answering phone calls and emails, handling special requests• Guest Relations: ensure guest comfort, find quick and satisfactory solutions to complaints• Concierge: provide tourist information, make restaurant reservations, sell tickets for tourist attractions through online platform and voucher system

• In-depth involvement with OTA connections, working in partnership with account managers.• Provide IT support to staff with PMS, CRM, CM; create training videos for starters and property owners.• Proactive involvement in building the new corporate website• Building the brand image (social networks, website, corporate documentation)• Oversee the daily work of the reservations team• Inspect and check the rental properties

• Responsible for pricing and market analysis reports, generating revenue through market research tools• Manage PMS, CRM, Channel Manager (XML) and OTAs• Processing reservation requests, handling payments• Regular contact with property owners, onboarding of new owners• Marketing: daily social media posts (Facebook, Instagram, Twitter, Youtube)• Organise the work of cleaning and maintenance staff• Train newcomers and provide technical support

• Overall responsibility for operations and staff• Supervise the daily work of staff, manage schedules• Monthly financial reports in collaboration with the accountant• Daily use of OTAs

• Check-in and check-out, process new reservations• Ensuring the comfort of guests during their stay, resolving any problems that may arise• Customer service: answering phone calls and emails

• Coordinating schedules for the choir, assigning the singers for the performances and making recommendations to the leaders• Responsible for welcoming guests before performance and managing their stay in the theatre