- Manage the daily operations, support and improvements across a wide range of data centre, network, client systems and help desk technologies and processes.- Lead a team of technical professionals in designing, implementing and supporting technologies used by Farrow's brokerage, consulting and logistics businesses.- Manage a wide range of technical projects covering everything from infrastructure upgrades to new location build outs to new cloud based migrations- Responsible for Farrow's 24 X 7 help desk services supporting 700+ users across Canada and the US- Drive change management and continuous improvement processes around hardware and software technologies in use at Farrow- Lead Farrow's IT Disaster Recovery implementation and annual testing- Drive adoption of Farrow Cyber Security procedures and technologies- Key member of various company wide operational and technical projects- Manage vendor relations as they relate to technical services, support and projects at Farrow- Responsible for annual technical budgets and audits

-Manage the implementation and administration of I.T. services using remote and internet (cloud) based servers and applications-Provided desktop support for a geographically dispersed workforce.-Drove best practices for remote communication and collaboration utilizing various online tools-Key member of the product management team, working to deliver OTEPs consumer facing web application-Implemented web based CMS components and frameworks, along with key functionality elements for the web application (site registration, member and payment management modules etc.)-Provided QA and other testing services (load testing etc.)-Implemented remote monitoring and management system to measure web application performance and “up-time”

-Design and administration of a diversified network that featured a Microsoft Active Directory infrastructure and includes such services as Exchange, MS-SQL, Internet Information Services, Sharepoint, Blackberry Enterprise Server and Windows Servers for file, print, and Remote Access Services-Lead support for a complex desktop environment of both Windows XP and Mac hardware and a wide range of software including Adobe graphic and video creation software, Microsoft development tools, project management tools, and business process tools-Active member of WirelessRonin’s Disaster Recovery Management team, charged with ensuring proper disaster recovery processes are implemented and tested-Key member of the Global Technical Services Group providing system and software support to both internal and external clients around the world-Ensure I.T. processes in use at Wireless Ronin comply with industry standards of accountability (Sarbanes-Oxley)-Successfully built a Technical Support department, integrating industry standard support processes (ITIL) to service both internal users as well as external servers, applications and end users-Key member of the Quality Assurance team, implementing and managing both software and content QA processes and workflows

Managed server, network and desktop hardware and software technologies.Supported 60+ users across a variety of platforms and softwareTechnical lead on various internal and client facing software and hardware projectsLed a number of R&D initiatives around hardware and software solutionsAided in establishing QA processes, systems and test plansManaged budgets and vendor relations

Developed and taught a wide variety of Computer training courses for individual and corporate clients. Courses included the latest Microsoft operating systems and applications, A+ certification and a successful Microsoft Certified Systems Engineering certification program.Was also involved in supporting networks and systems for corporate clients on an as needed basis.