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An accomplished business leader who offers a track record of achievement in driving growth and turning around under-performing operations/business units. Leverages strong business acumen and leadership experience to effectively manage global, cross-functional teams and build a positive corporate culture. Demonstrates excellence enhancing processes and best practices in order to drive efficiencies, reduce costs, increase revenue, and improve overall financial performance.Areas of Expertise:TEAM LEADERSHIP PROJECT MANAGEMENT FORECASTING TRAINING & DEVELOPMENTRISK MANAGEMENT VENDOR MANAGEMENT P&L OVERSIGHT OPERATIONS MANAGEMENTMORTGAGE SERVICES PROCESS IMPROVEMENT INTERNAL CONTROLS CALL CENTER MANAGEMENTCREDIT & COLLECTIONS REGULATORY COMPLIANCE FINANCIAL ANALYSIS ACCOUNTING MANAGEMENTSELECT CAREER HIGHLIGHTS:• Managed CitiMortgage’s Default Mortgage Operations with 900+ total employees operating in the US and India; reduced inventories by more than 54% year-over-year during tenure. • Defined and implemented a strategy to reduce credit card balances/obligations, working to incentivize customers paying off or paying down their credit card balances, reducing the debt portfolio 60% as a result. • While serving as SVP/Director of Client First Default Operations, executed a strategic plan to reduce average call handle times from 400 seconds to 200 seconds, decreasing costs 10% while lifting customer satisfaction scores.• Implemented a variable vs. fixed costs absorption pricing model for the Relocation and Mortgage Division of The Associates; also developed and implemented a pro-forma to determine feasibility of an acquisition.
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Director Of CollectionsAlly Jul 2020 - PresentDetroit, Mi, UsSite Leader Auto Collections -
Capacity Planning ManagerAlly Sep 2019 - Jul 2020Detroit, Mi, Us
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Director Of Mortgage Default OperationsCiti 2017 - 2019New York, New York, UsLed a team of 900 employees, including 5 Senior Vice Presidents and 30 mid-level managers in support of mortgage operations, including foreclosure, bankruptcy, REO, attorney management, claims, loss analysis and management, repurchase, Control MIS, and vendor management functions in both the US and India.• Led multiple projects to address or close regulatory and compliance issues.• Conducted and presented monthly operational and regulatory reviews.• Headed the transformation of default servicing to a third-party vendor.• Met or exceeded all financial and operational targets established in the beginning of the year.• Reduced Inventories by more than 54% year over year. -
Head Of Core Banking Operations And Coo - Busa Servicing Inc. (Formally Banamex Usa)Citi 2015 - 2017New York, New York, UsLed Customer Service, Collections, Wire Processing and Item Processing teams with 120 total personnel. Headed various initiatives and projects to address findings in the Consent Order, Internal Audit, and Regulatory Control Matrix. Areas of focus include customer due diligence, fraud management, AML, and all facets of the Credit Card Operation.• Developed and executed a strategy to close 4,000 accounts with $50M in total credit card balances.• Met or exceeded all financial targets, including net credit loss and operating expenses.• Defined customer promotions to incentivize customers in paying off or paying down their balances, reducing overall portfolio by more than 60% as a result.• Established a regular management cadence that that included representation from legal, compliance, finance, and risk management functions.
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Svp/Director Of Client First Default OperationsCiti 2008 - 2015New York, New York, UsLed a proprietary initiative to implement collection strategies at the customer level that addressed client delinquency across all product lines. Oversaw multiple collection sites with 450 employees. Developed and executed call center strategies including risk-based segmentation and intensity targets.• Designed and implemented variable compensation plans for collectors and unit managers. • Outperformed the control portfolio performance criteria (1) Delinquency (2) Expense (3) Customer Satisfaction.• Implemented a Blended Dialing strategy that resulted in a 15% reduction in staff.
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Senior Vp Network Collections Us & Puerto RicoCiti 2006 - 2008New York, New York, UsLed centralized collection strategies in support of 2,000 CitiFinancial Network Branches, including 3 collections centers with 700 employees. Designed and implemented variable compensation plans for collections as well as call center strategies. Created capacity plans and strategic alignment of global collection strategies.
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Svp Default OperationsCiti 2005 - 2006New York, New York, UsDeveloped and implemented collections strategies, project management, and rigorous controls. Assisted the Senior VP of Collections in managing centralized collections across multiple sites in US, Canada, and Puerto Rico.
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Vp Operations, Support & Anaylysis-Citifinancial AutoCiti 2004 - 2005New York, New York, UsLed various business and operations functions, including internal audits, ARR, policies, procedures, project management, collections strategy, reporting, and analysis.
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Vp Operations, Support & Analysis-Citifinancial MortgageCiti 2001 - 2003New York, New York, UsHeaded Reporting, Analysis, Audit, Quality Control, and Strategic Planning teams for Default Servicing. This organization includes 6 VP/Director level positions and more than 40 staff functions.
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Vp Planning & Analysis-Citifinancial MortgageCiti 2001 - 2001New York, New York, UsDirected the planning, forecasting, and variance analysis for a Servicing Operation with an annual Loss and Expense budget of $600M. Supervised and directed a team of six professional financial analysts.
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Senior ControllerCiti 1998 - 2001New York, New York, UsManaged preparation of financial statements with variance/financial analysis, monthly forecasts, and annual business plans. Directed six professional analysts in providing financial support for four business units and five senior operations managers, including completing four annual business plans for four divisions and implementing a variable vs. fixed costs absorption pricing model. Also, designed and developed a pro-forma to determine the feasibility of an acquisition.
Gary Tabor Skills
Gary Tabor Education Details
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Carthage CollegeAccounting And Business/Management
Frequently Asked Questions about Gary Tabor
What company does Gary Tabor work for?
Gary Tabor works for Ally
What is Gary Tabor's role at the current company?
Gary Tabor's current role is Director Customer Solutions Ally.
What is Gary Tabor's email address?
Gary Tabor's email address is gm****@****zon.net
What is Gary Tabor's direct phone number?
Gary Tabor's direct phone number is +146956*****
What schools did Gary Tabor attend?
Gary Tabor attended Carthage College.
What skills is Gary Tabor known for?
Gary Tabor has skills like Loans, Credit, Risk Management, Portfolio Management, Financial Services, Vendor Management, Credit Analysis, Asset Management, Leadership, Banking, Budgets, Mortgage Lending.
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