Gary Tai Email & Phone Number

Canada

Work with internal teams to obtain an in-depth understanding of services and their documentation requirementsResearch, write, and edit complex technical deliverables including user guides, FAQs, workflows, and troubleshooting informationTest documentation against the software to ensure that procedure steps are accurateWrite for both internal and external.

Work with various teams to update their product documentationCreate new documentation, reorganize and streamline existing documentation.

Guelph, Ontario

Accountable for system changes and supportSupport 4400+ global usersDevelop cross-functional ERP system implementation processReduce documentation cost by $200,000Increase support incident closure metrics to 99% KPIIncrease 5 day resolution metrics to 98% KPI

Guelph, Ontario

Create project documentation standards and resource templatesDefine workflow process for successful project deliveryAlign project goals with deliverable metricsDevelop training material for successful end user adoption

Create and maintain system user guides, process documents, and training materialProvide training and support for Accounting staff at all levelsProvide key system and process changes to reduce inefficiencies and increase productivityWork closely with Operations to ensure timely and accurate metrics

Burlington, Ontario

Driving strategic direction to service the Burlington community with fiscal accountability.

Develop risk management strategy and implemented measures to reduce downtime of systems and infrastructureProject manager for key system implementationsImplement change management strategy for IT resourcesManage staff resources and development

Responsible for 100+ physical servers and 100+ virtual servers in fast paced environment.Oversee telecommunications requirements for head office and 6 branch offices.Plan upgrade path of network infrastructure.

Technical Communication Certificate

Technical Communication Certificate program.

Pmp (Project Management Professional)

Cma, Accounting And Finance

Ts: Configuring Microsoft Office Sharepoint Server 2007

Mcse, Microsoft Certified Systems Engineer

Includes MCSA: Messaging

Bfa