Gary Tay Email & Phone Number

Singapore

Singapore

Support Engineering for APAC timezone for high impact ad issues.

Central Singapore

Worked on the business side as the Business specialist for FB Dynamic Ads, Collaborative Ads and Catalog.

London, United Kingdom

Troubleshoot technical issues related to a wide range of facebook advertising products and perform deepdive into cross product bugs and technical SME for team and any sale facing issues on FB advertising products in London, occasionally attending client meetings with sales when needed.Notable projectsRebuild SQL statements that is used across the teams for business reviews. Became the source of truth for downstream dashboarding.Design & implement internal "follow the… Show more Troubleshoot technical issues related to a wide range of facebook advertising products and perform deepdive into cross product bugs and technical SME for team and any sale facing issues on FB advertising products in London, occasionally attending client meetings with sales when needed.Notable projectsRebuild SQL statements that is used across the teams for business reviews. Became the source of truth for downstream dashboarding.Design & implement internal "follow the sun" ticketing distribution system which merges all legacy systems and reduceteam response by roughly 5000 hrs per month and increase the response time to high priority cases by 70% and up to 40% increase response speed on regular ticketing. Vastly improving ticket distribution, workload calculations and increase both customer satisfaction and resolving internal workload issues. The system is now being expanding to incorporate other assignment models and cloned by other teams to use in their ticketing core work. Show less

London, United Kingdom

Atlas (Depreciated) 2017 - 2018, regional technical support for Atlas systems, work with advertisers on troubleshooting measurement issues. Regional technical support for Advanced Measurement (https://www.facebook.com/business/measurement)* Implemented & coded several backend processes to increase efficiency and reduce customer downtime.* Reworked engineering codes to suit on-the-fly regional business needs.* Create tools for troubleshooting measurement macros for internal… Show more Atlas (Depreciated) 2017 - 2018, regional technical support for Atlas systems, work with advertisers on troubleshooting measurement issues. Regional technical support for Advanced Measurement (https://www.facebook.com/business/measurement)* Implemented & coded several backend processes to increase efficiency and reduce customer downtime.* Reworked engineering codes to suit on-the-fly regional business needs.* Create tools for troubleshooting measurement macros for internal and external use. Show less

London, United Kingdom

Specialist in MSN advertising platforms (Skype, MSN, Win8 Apps, Xbox) under AOL-Microsoft advertising partnership.

London, United Kingdom

- Tier 2 support engineering for display ads (MSN, Skype, Win8 Apps, Xbox).- Engage end-users and account team in day to day technical issues.- SME (Subject Matter Expert) in internal advertising systems and BI reporting.- Train Tier 1 engineers in troubleshooting techniques and other operation matters.- Internal 3rd party support for FreeWheel, Mocean & Appnexus platforms.- Develop tools to help troubleshoot issues with systems.

Lead developer of a facebook-type social networking site (www.gracehope.com) with cross selling of books and services. Was hired to completely revamp the project that took the previous vendor 2 years to try and failed. Originally brought in as a freelance consultant and then hired to build the project. Proposed new direction based on the changing landscape. Built and trained an in-house team and within 1 year completed the project and launched with success.Responsibilities… Show more Lead developer of a facebook-type social networking site (www.gracehope.com) with cross selling of books and services. Was hired to completely revamp the project that took the previous vendor 2 years to try and failed. Originally brought in as a freelance consultant and then hired to build the project. Proposed new direction based on the changing landscape. Built and trained an in-house team and within 1 year completed the project and launched with success.Responsibilities includes:- Help conceptualize and create requirements for website- Design and implement website architecture on Amazon Web Services (Cloud computing, CDN)- Design and code community system that integrates into (3rd Party) shopping system.- Extend existing (3rd party) shopping system with community/social networking features into product pages.- MVC styled programming- Optimize website for high speed content delivery- Optimize website for SEO / Facebook / social bookmarking- Create opportunities for products to be introduced into a social community and generate sales from "word of mouth"- Implement new requirements backed with business strategies.- Define workflow and responsibilities for team.- Troubleshoot and oversee maintenance of website. Show less

While studying for my degree...Build and customize web 2.0 applications for various clients including National Geographic, Fox Asia, Cisco, multiple local startups and organisations.Provide and install IT equipment in large offshore vessels (Containers/chemical ships etc).Dabbled in the startup scene in Singapore and provided consultations to VCs.Noteable projects:Nat Geo Asia "50 years" anniversary contest website.2 year project: End-to-end ERP for local… Show more While studying for my degree...Build and customize web 2.0 applications for various clients including National Geographic, Fox Asia, Cisco, multiple local startups and organisations.Provide and install IT equipment in large offshore vessels (Containers/chemical ships etc).Dabbled in the startup scene in Singapore and provided consultations to VCs.Noteable projects:Nat Geo Asia "50 years" anniversary contest website.2 year project: End-to-end ERP for local HR company that collates all staffs, clients, job vouchers, scheduling, client invoices, taxation etc. Allowed the company to move from paper/bookkeeping to fully online staffing. This allowed to company to focus and scaled immensely and won the contract for Marina Bay Sands. Show less

Digital Artifacts (DA) is a central computer backup solution for SMEs.It allows PCs to be backed up onto a central (LAN) server and remotely restored.Rebuilt server code (mini_httpd) from PERL/CGI to PHP.Introduce SQLite database as metadata storage (previously flat files).Rebuilt UI in PHP/JS/CSS to allow control of the server via HTTPRebuilt firmware unpacking system to PHP (tar.gz unpacking) from PERL.

Design, Code and maintain online trading platforms for brokering houses.1st approved platform to be used on the Indonesia forex exchange.Brokering backend (PHP)------------------------------------Converted "old"​ 1990s manual single computer trading systems into online multi-user platform.Designed and built backend brokering system with "day-end"​ calculations, commissions with scalability/sharding (Databases during 2000s were limited to 4GB).Forex/Index Trading… Show more Design, Code and maintain online trading platforms for brokering houses.1st approved platform to be used on the Indonesia forex exchange.Brokering backend (PHP)------------------------------------Converted "old"​ 1990s manual single computer trading systems into online multi-user platform.Designed and built backend brokering system with "day-end"​ calculations, commissions with scalability/sharding (Databases during 2000s were limited to 4GB).Forex/Index Trading front-end (PHP)-----------------------------------------------------Added whitelisting and language selection capabilities.Added SMS security featureAdded pip adjustment UI, reporting, bell & whistles.Individually customized trading platform to each companyAJAXitfy the user interface for IE6, Firefox (it's 2005!)Live feed data (Java/Visual Basic)-------------------------------------------------Pulled live price feed from exchanges via API and push to trading platforms. Show less

Bachelor Of Science, Computer Science & Business Information Systems, Passed With Distinction

Built a web server in linux from scratch in C to demonstrate how a simple web server works (with thread handling, header management.

Diploma, Computer Engineering