• Picking up riders and driving them safely to their destination; engaging riders in conversation.• Tour Guide to out of town clients offering them suggestions for dining and activities in Chicago.• 4.97/5 star rating.• 2500 5-Star Trips.

• Effectively managed the HR Administration team. (Five employees: one Specialist, three HR Coordinators and one File Clerk).• Managed the submissions of new hires, terminations, status changes and performance reviews into the HRIS. Partner with the Payroll and Benefits departments to ensure accurate and up to date information is maintained in the HRIS.• Revised and upgraded workflow and work procedures; conducted appropriate audits to ensure data integrity.• Managed all HR related documentation; conducted audits regularly to ensure compliance of local, state and federal laws.• Obtained and audited all new hire I-9 records.• Managed the pre-employment/promotion background and drug testing processes.• Reduced the cost of the Background and Drug program from $850k to $450k.• Reduced the cost of the Workers’ Compensation program from $1.6m to $280k.• Complete oversight of unemployment claims, employment verifications, as well as all workers compensation claims for employees’ companywide.• Generated reports using excel skills (pivot tables, v-look ups and merging).• Managed facility needs for the Chicago and Oak Brook Support Centers.• Responsible for the following reports: EEO-1 and WOTC.

• Investigated all employee relations’ matters, including sexual harassment charges and discrimination claims; successfully settled 100 % of all claims.• Compiled over 25 responses to EEOC filings with a 100% success rate.• Participated in employment related mediation.• Revised and updated company policies and procedures.• Developed, revised and conducted management, recruiting and sexual harassment training.• Oversaw all pre employment processes for acquisition of 1,800 employees.• Assisted with the development of business acquisition procedures necessary for successful growth in Senior Lifestyles’ Portfolio.• Partnered with leadership team on management level talent acquisitions.

• Established Human Resource programs designed to develop and retain a quality workforce. Develop and implement Human Resource standards, measurement metrics, and department policies. Developed standards, initiated, and executed an employee performance recognition awards program.• Clearly communicated performance expectations, develop corrective action plans, deliver terminations when necessary, and prepare severance agreements. Maintain a 96% favorable outcome rate for all unemployment hearings due to meticulous recordkeeping.• Spearheaded labor planning through analysis of daily fluctuations in PPD (patient per day) / employee ratio. Reduced staff turnover rate from 27% to 6.5% by improving employee relations, advocating an open door policy, inviting staff feedback, and resolving employee issues.• Facilitated timely on-boarding and educate new hires on available benefits packages. Plan and orchestrate open enrollments. Streamlined and enhanced Employee Orientation Program.• Introduced and implemented Health Reimbursement Accounts. Developed and delivered detailed presentations to ensure full understanding by all employees.• Complied with all IL Department of Public Health and Labor regulations as well as state and federal licensing requirements for nursing staff. Improved compliance from 89% in 2007 to 100% in 2008/2009.• Administered fully integrated Human Resource Information System and bi-weekly payroll. Expanded system to fully automate the online recruiting process.• Planned and scheduled OSHA safety training that resulted in 130 workmen’s compensation free days (prior longest duration was 50 days).