Gary Ryan Email & Phone Number

New York, NY, US

Redmond, Washington, US

Was asked to lead the launch of a major global mission to enable the adoption of an emerging technology across massive scale foundational services that underpin Microsoft's M365 suite of online services. I was responsible for building a high performing team to deliver this initiative, recruiting senior engineering talent to the company, stewarding strategy.

Redmond, Washington, US

Re-joined Microsoft to build and manage an engineering group in Ireland and elsewhere focusing on transforming how frontline workers leverage technology to make their daily lives better by adding targeted capabilities into Microsoft Teams and other Microsoft 365 services. Then I took regional ownership for several engineering teams in EMEA who helped.

Mountain View, CA, US

Was recruited by Google to help evolve a global Incident Response and Critical Escalations Management function for Google Cloud, and to build & manage a multi-region team of Critical Incident Managers. My team, spread across Ireland, England, Poland and India, and in collaboration with our America based counterparts, was focused on building and maintaining.

Redmond, Washington, US

Got the opportunity to build the Incident Response capability for Microsoft Azure; established a global group made up of teams located in the U.S, Ireland, India, Singapore and Australia who were accountable for managing critical service outages that occur against one of the largest cloud platforms in the world. My people were the Incident Commanders.

Redmond, Washington, US

Returned to Ireland to establish and lead a new engineering capability there for Core Operating Systems and Intelligent Edge Division (COSINE), the org formerly known as Windows. The COSINE organization plays a critical role in keeping over 1.2 billion PC users secure and providing full in-market life-cycle update support for Microsoft Windows, covering.

Redmond, Washington, US

Created and lead the Dynamics 365 LiveSite Operations Center for Microsoft's Cloud & Artificial Intelligence division. My scope was to design and build a physical operations center in Bellevue, WA and then establish and oversee several teams responsible for Live Site Incident Management and platform support of Microsoft's Dynamics 365 suite of cloud CRM.

Redmond, Washington, US

Managed the operation of Microsoft’s critical internal engineering systems, delivering source code management, defect tracking, test and build automation and other related capabilities for Microsoft's engineering community. My team directly facilitated all global Development, Test and Product Delivery at Microsoft. Engineers at Microsoft - greatly.

Redmond, Washington, US

Was Group Program Manager responsible for global Project Management, governance of Change and Release Management across the EMEA region for all of Microsoft's IT organizations and management and implementation of multiple Strategic Initiatives. As well as helping establish a PMO, I personally managed large scale complex multi-region and global projects.

Redmond, Washington, US

Responsible for supporting a suite of several line of business applications that underpinned global localization at Microsoft. Involved hands-on support, technical troubleshooting, enterprise service planning etc.

Redmond, Washington, US

Lead a 24x7 follow-the-sun Application Support Helpdesk with staff located in Redmond, USA and Dublin, Ireland. Was responsible for quality CPE (Customer & Partner Experience) across all areas of user support.

IE

Technical Lead of a small team managing all IT needs for a medium enterprise software company who specialized in bespoke workflow solutions for the insurance industry across Europe. Responsibilities included managing in-house IT needs, performing pre-sales customer consultancy and solution implementations across Europe.

Bachelor Of Arts, Technology Management

Computer Networking, Computer Systems Networking And Telecommunications

High School, High School/Secondary Diplomas And Certificates