Gary Ryan's Location
Dublin, County Dublin, Ireland, Ireland
Gary Ryan's Contact Details
Gary Ryan work email
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Gary Ryan personal email
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About Gary Ryan
Gary Ryan is a very experienced IT professional with a successful track record in running large scale cloud services and programs. He has expertise in building and leading high performance customer focused multi-region teams, LiveSite and Security Incident Management, DevOps & Site Reliability Engineering, crisis management, enterprise program and project management, driving widely impacting strategic initiatives, offshoring and vendor performance management, executive escalation management, and executive customer briefings and advisory. Through focusing on operational excellence and automation, continuous improvement and highly effective collaboration he has delivered great results across several varied roles and service areas.
Gary Ryan Work Experience Details
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Vice President, Technical ServicesMongodb Dec 2024 - PresentNew York, Ny, Us -
Global Lead Of Oxidizer InitiativeMicrosoft Dec 2023 - Dec 2024Redmond, Washington, UsWas asked to lead the launch of a major global mission to enable the adoption of an emerging technology across massive scale foundational services that underpin Microsoft's M365 suite of online services. I was responsible for building a high performing team to deliver this initiative, recruiting senior engineering talent to the company, stewarding strategy definition, and setting initial priorities to get momentum underway. I assembled a team of rockstars across The Czech Republic, Estonia, Norway, Sweden and Chile, who started delivering foundational capabilities in forging an exciting path to widespread adoption at Microsoft and beyond. -
Principal Group Engineering Manager - Emea Lead For Teams Core ServicesMicrosoft Apr 2022 - Dec 2023Redmond, Washington, UsRe-joined Microsoft to build and manage an engineering group in Ireland and elsewhere focusing on transforming how frontline workers leverage technology to make their daily lives better by adding targeted capabilities into Microsoft Teams and other Microsoft 365 services. Then I took regional ownership for several engineering teams in EMEA who helped evolve and scale Microsoft Teams, one of the worlds foremost and feature rich collaboration solutions. My teams were responsible for live site support of key foundational backend services, and also for developing engineering systems that enabled resilience, scalability, and safe and compliant data management. We were responsible for connecting about 300 million monthly active users around the globe!
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Head Of Incident And Escalations Management Emea & Apac @ Google CloudGoogle Dec 2020 - Apr 2022Mountain View, Ca, UsWas recruited by Google to help evolve a global Incident Response and Critical Escalations Management function for Google Cloud, and to build & manage a multi-region team of Critical Incident Managers. My team, spread across Ireland, England, Poland and India, and in collaboration with our America based counterparts, was focused on building and maintaining customer trust and confidence in Google Cloud services via providing them with timely and accurate service impact details that would enable business continuity decision making and clear situational understanding. We also provided clarity on lessons learned from impactful events and measures taken to prevent reoccurrence. My team also managed critical customer situations of many flavours, always advocating for the user, ensuring appropriate support and engineering focus and driving swift momentum to solution. I prioritized engineering methodology, process simplification, converging disparate responsibilities into single ownership and accountability and leveraging metrics to understand work throughput and quality of delivery. -
Principal Global Incident Response Leader (Azure)Microsoft Jan 2020 - Dec 2020Redmond, Washington, UsGot the opportunity to build the Incident Response capability for Microsoft Azure; established a global group made up of teams located in the U.S, Ireland, India, Singapore and Australia who were accountable for managing critical service outages that occur against one of the largest cloud platforms in the world. My people were the Incident Commanders, coordinating all facets of incident response when the bad situations occurred. Recruited global talent, built team culture, global cohesion and instilled operational excellence. Redefined the incident processes, measures and best practices in crisis management for this high growth planetary scale cloud offering.Also commenced a post incident review program focusing on analyzing multi-service impacting outages with the aim of generating a better holistic view of those types of outages, learning from them and identifying opportunities for technology, process, or personnel improvements. The intent was to prevent incident recurrence and to improve organizational incident response capability if outages do occur again.
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Principal Software Engineering Manager (Sre)Microsoft Sep 2018 - Feb 2020Redmond, Washington, UsReturned to Ireland to establish and lead a new engineering capability there for Core Operating Systems and Intelligent Edge Division (COSINE), the org formerly known as Windows. The COSINE organization plays a critical role in keeping over 1.2 billion PC users secure and providing full in-market life-cycle update support for Microsoft Windows, covering updates and support for all versions from Win-XP to current the Windows 10 products. Our releases reach millions of external customers every week and month, and execute on swift planning and release cycle which makes each release highly visible and impactful across the huge community of consumer and commercial users who depend on Windows every day! The function I helped build in Dublin, Windows Servicing & Delivery Ireland (WSD.IE), is a multi-discipline group of SWE and SRE teams with domain expertise in Windows servicing, that is responsible for supporting in-market and R&D versions of Microsoft Windows, and participating in the evolution of the "digital production line" for one of the largest, most complex and widely used software products on the planet. The Ireland team operates in a follow-the sun-model in conjunction with teams in Redmond, WA supporting CFE and key business continuity, and offering geo-redundancy of capabilities for all aspects of our engineering organization and processes.
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Principal Engineering Manager, Cloud ServicesMicrosoft May 2015 - Sep 2018Redmond, Washington, UsCreated and lead the Dynamics 365 LiveSite Operations Center for Microsoft's Cloud & Artificial Intelligence division. My scope was to design and build a physical operations center in Bellevue, WA and then establish and oversee several teams responsible for Live Site Incident Management and platform support of Microsoft's Dynamics 365 suite of cloud CRM and ERP business solutions which run on Azure and approximately 15k+ production servers spanning 18+ data centers across ten geographies around the world. My customer footprint was 2.5M users of over 150k organizations, spanning nearly 50k distinct businesses across all continents. My teams ran the systems, were the Crisis Managers and held our customers' businesses in our hands every day. We had to be ultra-customer-centric. I was responsible for approx 115 full time employees and vendors, comprising four teams who together provided 24x7 follow-the-sun LiveSite Support operating out of facilities in Bellevue, WA, Dublin, Ireland, Bangalore and Hyderabad, India. We operated in a Site Reliability Engineering model partnering with engineering teams who were working to adopt DevOps approaches and capabilities. We strove to automate out the human effort and make the systems smart and self-resilient!
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Senior It Service Operations ManagerMicrosoft Dec 2012 - May 2015Redmond, Washington, UsManaged the operation of Microsoft’s critical internal engineering systems, delivering source code management, defect tracking, test and build automation and other related capabilities for Microsoft's engineering community. My team directly facilitated all global Development, Test and Product Delivery at Microsoft. Engineers at Microsoft - greatly demanding customer base!Managing a team of 30 full time employees and vendors I delivered highly available and scalable global enterprise solutions in on-premise and hybrid cloud architectures, running on over 3000 servers across 6 global data center locations. Got to work on many very interesting and challenging problems, figuring out how to ramp up to scales that my services weren't designed for, through times of great internal change at Microsoft. Pivot from releasing boxed product to shipping online services. Release more, quicker with less downtime!
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Senior Program Manager & Service ManagerMicrosoft Oct 2006 - Dec 2012Redmond, Washington, UsWas Group Program Manager responsible for global Project Management, governance of Change and Release Management across the EMEA region for all of Microsoft's IT organizations and management and implementation of multiple Strategic Initiatives. As well as helping establish a PMO, I personally managed large scale complex multi-region and global projects programs such as data center migrations, global software upgrade programs, global new technology adoption programs etc.In addition I grew and managed a successful global IT hosting service with staff in Redmond, Dublin, Ireland and Hyderabad, India. This internal service was a critical dependency of many business streams across Microsoft. Acted as business stakeholder's advocate to Microsoft IT. Had full autonomy over, and fiscal responsibility for this $5.5Million per annum business, ensuring self-funding through total cost recovery, cost control and resource efficiencies.
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System EngineerMicrosoft Sep 2004 - Sep 2006Redmond, Washington, UsResponsible for supporting a suite of several line of business applications that underpinned global localization at Microsoft. Involved hands-on support, technical troubleshooting, enterprise service planning etc.
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Tier 1 Support Team LeadMicrosoft Jun 2002 - Aug 2004Redmond, Washington, UsLead a 24x7 follow-the-sun Application Support Helpdesk with staff located in Redmond, USA and Dublin, Ireland. Was responsible for quality CPE (Customer & Partner Experience) across all areas of user support.
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It Team LeadPhoenix Technology Group Mar 1999 - May 2002IeTechnical Lead of a small team managing all IT needs for a medium enterprise software company who specialized in bespoke workflow solutions for the insurance industry across Europe. Responsibilities included managing in-house IT needs, performing pre-sales customer consultancy and solution implementations across Europe.
Gary Ryan Skills
It Operations
Management
Microsoft Technologies
Software Project Management
Enterprise Software
Project Management
Program Management
Cloud Computing
It Service Management
Strategy
Team Management
Itil
Sdlc
Pmp
Microsoft Sql Server
Project Planning
Vendor Management
It Strategy
Release Management
Change Management
It Project Management
Microsoft Products
Mof
Software Development Life Cycle
Site Reliability Engineering
Live Site Support
It Business Management
Team Leadership
Infrastructure
Information Technology
Microsoft Azure
Technical Support
Cross Functional Team Leadership
Software As A Service
Servers
Service Delivery
Incident Management
Business Process Improvement
Strategic Planning
Customer Relationship Management
Negotiation
Leadership
Business Planning
Team Building
Team Motivation
Customer Escalation Management
It Service Delivery
Customer Service
It Project And Program Management
Gary Ryan Education Details
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Technological University DublinTechnology Management -
Catt - Siemens NixdorfComputer Systems Networking And Telecommunications
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Oatlands CollegeHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Gary Ryan
What company does Gary Ryan work for?
Gary Ryan works for Mongodb
What is Gary Ryan's role at the current company?
Gary Ryan's current role is Vice President @ MongoDB, Ex-Microsoft, Ex-Google.
What is Gary Ryan's email address?
Gary Ryan's email address is ga****@****gle.com
What schools did Gary Ryan attend?
Gary Ryan attended Technological University Dublin, Catt - Siemens Nixdorf, Oatlands College.
What skills is Gary Ryan known for?
Gary Ryan has skills like It Operations, Management, Microsoft Technologies, Software Project Management, Enterprise Software, Project Management, Program Management, Cloud Computing, It Service Management, Strategy, Team Management, Itil.
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