Beginning about 1984 I have passionately included writing as an important part of my professional work. I think it began with a usability test report I wrote when I worked as a quality assurance analyst for IBM in Raleigh, NC. A few months after the report's distribution ("publication" is too strong for an IBM Internal Use Only report), I was literally called into my manager, Bob Lasher's, office. There I was surprised to find his boss's boss, my third line manager (we were very hierarchical then), Norbert Seif, seated there. He shooed Bob out and proceeded to grill me about the report. Norbert's copy was highly annotated in his cursive. We went through the report page by page. He truly did not believe I wrote it until after I had answered his first barrage of questions, to his satisfaction. I received a cash award, peer recognition, and have been writing on the job (and off) ever since.

Engagements with Gerson Lerman Group, Genline, Thor, WellPoint, YK Designs, Marquette University, Space Coast Communications Systems. Business and process analysis, acquisitions and competitive analysis, proposals, contracts, testing, use-cases, technology and standards analysis, site evaluations.

See http://www.ancestry.com/learn/learningcenters/default.aspx?section=SV_BeginningSwedishGenealogy

Multiple project management and business analysis deliverables in two business areas Strategic Business Intelligence and Information Risk Management• Strategic Business Intelligence Experiments Track: Formal Requirements, Security Plan, Vendor Scorecard, Communications Plan, Architectural Design Minutes, WBS analysis and identification • Strategic Business Intelligence Business Case Track: risk assessment, project tracking tool • Information Risk Management: performance management plan, Operating Plan milestones management, Resource/Staff planning tools development and roll-out• Information Leakage Protection project business analysis: stakeholder interviews, current state analysis• Standards and Policies Implementation business analysis: procedure management guides, IT management buy-in slide deck • Operating environment: SharePoint, MS Project, MS Office, Visio, PowerPivot, QlikView, MindManager, MutualNet

Managed delivery of products, features and projects from inception to timely on budget completion and implementation (average 6 projects at any time, budget $500K annually). Built and led teams of developers, testers, business analysts, and installation managers. Deliverables ranged from complex new portal offerings to enhancements to existing data warehouse products in multi platform environment. Founding member of company’s Technology and Intellectual Property Protection Council.Contributor to company best practices: service level agreement process, beta program standard.Deluxe Electronic Payment Systems or DEPS became eFunds and is now part of Fidelity National Information Systems.

Project, development and product manager of company's out-sourced networking products. Consistently delivered product releases ahead of schedule. Devised and implemented strategies for product delivery, testing, content, roll out, quality improvements and customer and partner migration. Served as company's relationship manager to software protocol third-party development partners, managing them to established budgets and contracts ($2M annual).

Subject Matter Expert (SME) in IBM Marketing for enterprise and networking products. Engaged in customer and field consultations with over 100 satisfied customers per year: including high-level designs, implementation plans, cost-benefit analyses and support issues. Developed and delivered lectures and training on multi-protocol backbone consolidation, local area network to mainframe connectivity, and application program interface technologies to audiences in the United States, Europe and Mexico.

Quality assurance of server based office systems and 3174 Establishment Controller. Development and design of 3174 Peer to Peer Networking components. Technical papers on end-to-end testing, array storage algorithm, and development community use of marketing knowledge bases. Team leader. Awards for quality, improvements, and usability testing.

DB/DC application support specialist at one of the AT&T operating companies before the divestiture. Was a very blue IBM shop. Bell Labs and locally developed applications supporting telecommunications business.