Gary Tyson Email & Phone Number

San Antonio, Texas Metropolitan Area

San Antonio, TX, United States

Evaluate loan portfolio in various stages of default mitigation and recommend viable strategies for resolutionVendor Manager of the company’s foreclosure firm, oversees litigation process.Work directly with third-party partners for resolution prior to foreclosureManage third-party relationships (Brokers, wholesalers, flippers, rehabbers, retailers.

San Antonio, Texas Area

• Manage a staff comprised of Managers, Team Leads and Agents in our San Antonio, Texas and Scottsbluff, Nebraska call center sites.
• Oversee the following portfolios: Auto Loans, Credit Cards, Unsecured Loans, Mortgages, Ad Valorem Taxes, Negative Shares
• Manage a portfolio of Early Stage, Mid Stage and Late Stage delinquent loans.
• Conduct performance evaluations; providing coaching, counseling, and discipline; resolve personnel related issues
• Serve as primary point of contact for clients for operational questions, projects/initiatives and/or issues
• Perform client reporting and service level deliverables ensuring collection goal attainment

San Antonio, Texas Area

Buy and sell financial instruments such as options, commodities and currencies during intra-day market hours. Focus: Oil, Dow and Gold.

Dallas/Fort Worth Area

• Throughout Career at Wells Fargo:
• Managed the following loss mitigation mortgage groups with a staff comprised of managers and team members: Single Point of Contact and Underwriting.
• Regularly used call center management tools such as Network Queue call routing, ACDs, call tracking systems, internet technology and reporting, IVRs to manage core call center metrics.
• Played a key role in updating/re-writing policy and procedures for multiple change control initiatives for Collections, Doc Management, SPOC and Underwriting.
• Managed a P&L, operations for departments of 80+ front line employees and managers in risk assessments
• Regularly partnered with the following business partners such as attorney network, foreclosure, processing, escrow, call-planning, valuation and vendor management to identify gaps in process within all business lines.