Viandas de Villamor is a family-owned micro enterprise engaged in the manufacture and distribution of Doña Marcela Tabléa de Cacao®️ and Heritage Chocolate™️. These are all-natural cacao products. The company is focusing mainly on the production of authentic tabléa de cacao (cacao liquor), and bean-to-bar chocolates. Which is sold nationwide, North America, and Europe.

Leads a team of financial advisers. Ensures that financial advisers provides optimum service to existing clients while building the base for new ones by introducing them to the financial products and services that are offered by the company; customizing financial counseling for each client, making certain that the business relationship is deepened in the process. Ensures the creation, organization and execution of effective sales processes; as well as the recommendation on financial needs (such as investment and banking) for clients. Proactively identifies and act upon opportunities to grow the business thus sustaining steady revenue.

Provides live interpretation services during conferences and other church organized events that needs interpretation from English to Tagalog language. Also does voice over for church videos, broadcasts and others.

Supervises and provides 2nd level support to Technical Support Representatives (TSR)/Stake Technologists within the Philippines and or Asia-Pacific, in the daily management and monitoring of wireless network and internet connection of 134 church-owned facilities nationwide and across Asia-Pacific. Proficiency in Cisco firewalls and acces points' remote management and configurations. Acquired extensive knowledge in wireless networking, including set up, remote management and its administration. Enhanced existing procedure of providing support making it faster and simpler, thereby significantly reducing AHT.

Responsible for the daily operation of the project (which aims to provide wireless network and internet connection to 500 LDS [Mormon] chapels nationwide) such as site verification, obtaining quotes from different internet service providers (ISP), placing of internet service (DSL) orders and installation, overseeing the distribution and shipping of equipment to the site and other tasks required by the Project Manager. Increased number of sites completed by about 30% in span of six (6) months. Negotiated 20% reduction of monthly recurring charges (MRC) on all DSL service providers. Negotiated and effected waiving of one-time charges (OTC), reducing internet installation charges to 0% on most ISPs and 50% reduction on the remaining one.

Spearheaded the development and creation of the company's Disaster Recovery business.Sponsored and promotes the offering of Amazon Web Services as part of the company's portfolio.Met the revenue targets for the year for the Services Business Unit.Maintains and grew the revenue of existing clients to meet the revenue target of the year. Performs proactive prospecting and acquisition of new accounts that would provide substantial and quality revenue contribution.Responsible in generating new business and retention of existing accounts and building long term relationship with both new and existing accounts.Mastered the characteristics and pricing of all company products and services for formulation of proposals.Produced progress reports on a weekly basis or upon demand of the Sales Director.Contributed in the development and implementation of marketing plans as needed.Manages the Vertical Sales Specialist and Vertical Sales Expert and ensures they attend to customer complaints and follow through with management and technical support for prompt response.Coordinates with technical services with regards to properly servicing the technical requirements of the clients (i.e. single point of contact concept).Responsible for Services Vertical Sales Specialist and Vertical Sales Expert's productivity.

Lead the Managed Services Group.Responsible for working with and building quick rapport with key customers contacts; Identifying opportunities to satisfy customer demands; Familiarizing and building strong partner relationships with key customer contacts; Ensuring quality service are delivered and managing escalations, employing a suitable problem solving approach. Communicating and negotiating from technical through directorial levels; Managing support requests and coordinating with customer support team with regard to delivering arranged timescales; Monitoring, scheduling preventive maintenance and ensuring completion of quality checks; Managing and overseeing customer project implementation and on time delivery; Reviewing service failures and producing appropriate incident reports when necessary; Producing and maintaining service improvement plans; Managing negotiations and closing contract renewals; Organizing and scheduling regular service review meetings; Recognizing growth opportunities and passing leads to Business Development dept; Producing ad hoc reports when required.Promoted to Sales Manager within three months from hiring date.

Responsible for promoting and selling the company’s BusinessContinuity/Disaster Recovery Services, Backup & Recovery Services and Solutions, Software as a Service (SAAS) and Platform as a Service (PAAS) to both the government and private sectors; Manages accounts through regular customer visits; Prepares and conducts product presentations; Prepares and sends marketing letters and proposals; Participates in government bidding's when needed; Prepares contracts and ensures timely delivery of products and services; Ensures timely collection and manages account receivables from customers; Coordinates with other departments, local business partners and foreign principals. Builds, monitors and manages sales pipelines to ensure that sales quota is met. Develops new businesses thru cold calling and events sponsorships.

Part owner and manager of an ice cream manufacturing business of which the key responsibilities include: concocting ice cream recipes; organizing and managing stock levels; making vital decisions with regard to inventory; ensuring the highest quality in product standard and customer service; ascertaining that safety and health regulations are met; giving timely response to customer comments and complaints; promoting the organization through school and other institutional liaisons; advertising through print and other forms of media; and training people and directly dealing with sales when necessary.

Collaborates with Sale Managers, Sales Consultants and Sales Representatives in developing new business within the assigned territory by prospecting, pre-qualifying and identifying new sales opportunities. Reaches out to decision - makers thru cold calling, research and networking. Used consultative selling (Sandler approach) and collaborate with Technical Consultants in making recommendations to customers of various Oracle solutions to address their business needs. Conducts competitive market analysis and competitive intelligence. Maintains good business relationship with existing customers thru regular contacts. Provides ongoing support at special events and conferences within the sales region.Trained in the Sandler Selling System.

Prospects, qualifies and builds new business opportunities for the territory pipeline, including cold calling, setting appointments, generating quotes and closing deals through telesales. Facilitates and manages renewals for the territory, dividing and conquering with Territory Managers where needed. Handles all inbound leads for territory by qualifying, engaging partners, and co-managing sales from inside. Regularly interfaces with field sales team to achieve joint territory revenue quotas through new business generation and sales support efforts. Manages database integrity.Gained experience and understanding of EDI/ecommerce concept in the UKExperience in selling managed IT services and B2B/ecommerce solutions

Assists Store Clerks and Customers by answering queries pertaining to the customer’s PLCC (private label credit cards) such as account look up, account balance, available credit, disputes and payment inquiries and other issues affecting their individual accounts. Acquired extensive knowledge and understanding of the different U.S. laws governing consumer credit such as the FCRA, TILA and other applicable laws. Acquired extensive knowledge and understanding on the subject of Money Laundering including the ability to spot or when to suspect such. Gained understanding on the American consumer’s purchasing and/or credit behavior.

Receives airline, hotel and car rental bookings and enters it into the GDS. Assists customer in making online bookings, ticket exchanges, cancellations, inquiries and others. Provides pre and post purchase counseling to travelers. Initiates service recovery whenever service breakdowns occur and immediately offer solutions to affected travelers. Communicates any special requests to airline and hotel representatives. Demonstrated consistent 100% CSAT (Customer Satisfaction Survey) ratings. Chosen among 400 employees to be a part of the team to pilot the Company’s Up sell/Cross sell Program due to good call handling skills. Exercised care and utmost attention to details in executing procedures resulting to Zero (0) payouts for the entire two (2) years of stay in the company. Proactively looked for Up selling and Cross selling opportunities during each call, thereby increasing personal sales by at least 75%. Proficiency in the use of Worldspan GDS.

Plans and designs solutions to client’s complex shipping and/or logistics requirements. Develop new export/import lanes with existing clients. Receives air and seafreight bookings, prepare and cuts House Airway Bill/Bill of ladings.Reduced service breakdowns and risk issues by 80% by identifying potential problems and designing preventive/corrective measures. Thereby reducing production cost by at least 20%, improving service quality 80% and on time delivery of goods 90%. Successfully managed JIT (just in time) shipments, reducing customer’s inventory and production costs by 40%.

Procurement of local raw materials for production. Prepares documents for Customs clearance. Coordinates with brokerage companies and frieght forwarders for all imports and exports.